Derek A. & Ryan R. Paul
Derek A. & Ryan R. Paul
Owners of SERVPRO of Windham & Windsor Counties

Meet Our Team

All it takes is one call to SERVPRO of Windham & Windsor Counties. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

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SERVPRO of Windham & Windsor Counties
Our Google Reviews
(802) 674-8004
4.8
(50 reviews)
Meet our Team. Here to Help 24/7
  • Ryan, team member at SERVPRO of Windham & Windsor Counties

    Ryan

    Ryan is Co-Owner/President of SERVPRO of Windham & Windsor Counties. Ryan began his SERVPRO®; career in 2002. Ryan has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): WRT-Water Restoration Technician, FSRT-Fire and Smoke Restoration Technician, AMRT-Applied Microbial Remediation Technician, ASD-Applied Structural Drying, and TCST-Trauma and Crime Scene Technician. He is also certified with the National Air Duct Cleaners Association (NADCA) and EPA LeadSafe. Ryan lives in Walpole, NH.

  • Derek, team member at SERVPRO of Windham & Windsor Counties

    Derek

    Derek is Co-Owner/Vice President of SERVPRO of Windham & Windsor Counties. Derek began his SERVPRO career in 2003. Derek has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC):WRT-Water Restoration Technician, FSRT- Fire and Smoke Restoration Technician, AMRT-Applied Microbial Remediation Technician, and TCST- Trauma and Crime Scene Technician. Derek also has OSHA 10-Hour Certification. Derek lives in Swanzey, NH.

  • Alex, team member at SERVPRO of Windham & Windsor Counties

    Alex

    Originally from Florida, Alex brings extensive knowledge and experience in the emergency property restoration industry. He began his SERVPRO journey in 2016 as a restoration technician in his home state of Florida, and quickly advanced to Project Manager, where he focused on commercial large-loss projects. In 2021, Alex joined SERVPRO of Portland (Maine), further expanding his expertise and leadership within the SERVPRO network.

    Alex’s large-loss restoration experience has taken him up and down the East Coast, responding to catastrophic storm events and complex commercial projects. With multiple industry certifications and years of hands-on experience, he has already made a strong, positive impression on our team. We look forward to learning from his experience and working alongside him as we continue to grow.

  • Curtis, team member at SERVPRO of Windham & Windsor Counties

    Curtis

    Curtis comes to SERVPRO Team Paul having over 15 years of experience in the emergency restoration field and carries numerous certifications as well. Curtis is our Operations Manager and oversees all aspects of our team's production and project management.

  • Melissa, team member at SERVPRO of Windham & Windsor Counties

    Melissa

    Office Manager who's been with the team since 2011, Melissa! Thank you for your many contributions to the development and growth of our company!

  • Laura, team member at SERVPRO of Windham & Windsor Counties

    Laura

    Since joining Team Green in 2022, Laura has been a key piece within our main headquarters, operating as a direct conduit between our project managers, production staff, and our clients. In her role as Job File Coordinator, Laura communicates daily with project managers and production teams to ensure all in-progress jobs are on time and accurately documented. Laura has greatly assisted with the growth of our three franchises, and we thank her for her contributions to the team!

  • Wil, team member at SERVPRO of Windham & Windsor Counties

    Wil

    It has been a pleasure having Wilman as a part of Team Green since he began back in 2017. From his first day, Wil has shown an incredible desire to learn, progress, and expand his knowledge in the world of property restoration. Wil is always thinking of ways to better serve and accommodate his clients. We are very grateful to have Wil on the team, and we thank him for his hard work and dedication!

  • Ashley, team member at SERVPRO of Windham & Windsor Counties

    Ashley

    Mitigation Project Manager, Ashley, began at SERVPRO in 2017. Ashley's overall focus is ensuring our production crew members are equipped with everything necessary to complete large fire or water damage losses. Whether it be their daily tasks whether that be training, scheduling, products, procedures, or processes. Ashley utilizes her 6 industry certifications and years of experience to ensure our quality standards are consistently met in the field. Thank you, Ashley, for your diligence and leadership!

  • Tom, team member at SERVPRO of Windham & Windsor Counties

    Tom

    Tom joined SERVPRO Team Paul in 2025 as our Construction Operations Manager. Tom guides and oversees all aspects of the construction division here at SERVPRO Team Paul including ongoing projects, scheduling and collaboration with our project managers. Tom brings with him many years of experience in the construction world.

  • Michael, team member at SERVPRO of Windham & Windsor Counties

    Michael

    Originally from Vermont, Michael brings a wealth of experience to SERVPRO Team Paul. Michael is our Construction Project Manager. His construction career began while serving in the U.S. Air Force, where he developed a strong foundation in construction management, project execution, and leadership. He later expanded his expertise working for both an international paving company and a bridge construction company before joining our team. We are pleased to have Michael with us to manage, estimate, and ensure customer satisfaction on our construction projects.

  • Chris, team member at SERVPRO of Windham & Windsor Counties

    Chris

    Chis has been immersed in the world of emergency property restoration for over 15 years and has experience assisting with about every type of damage imaginable. He is a multiple certification holder and has a vast knowledge of fire and water damage mitigation. Chris is consistently commended by clients for his compassion, consideration, and thoroughness throughout the job process. We appreciate Chris' dedication and positive contributions to the team!

  • Tyson, team member at SERVPRO of Windham & Windsor Counties

    Tyson

    Tyson D. came on board in 2023 as a technician and very quickly developed a knowledge and understanding of emergency restoration and the science behind effective fire and water damage mitigation. Now as a Restoration Superintendent, Tyson regularly shares his knowledge and expertise with teammates as he leads them through each new property restoration project. Tyson, thank you for your daily contributions to Team Green!

  • James, team member at SERVPRO of Windham & Windsor Counties

    James

    Meet James! James joined SERVPRO Team Paul in the Spring of 2025 and is our Administrative Assistant. As he quickly became skilled and proficient in that role, James soon began taking on additional roles within our office. James contributes daily with scheduling, preparing technician work orders, collaborating with our Operations Manager and office staff, and is beginning to transition into an additional Job File Coordinator for our team. A man who wears many hats, and no matter what challenge he faces, he completes the task and does it with a smile. James, thank you for all you bring to SERVPRO Team Paul!

  • Paul, team member at SERVPRO of Windham & Windsor Counties

    Paul

    Our Warehouse Manager, Paul, joined our team in 2023. Paul oversees the organization, inventory, and configuration of our home base and each of our off-site facilities. Paul also assists with supply management on large losses and supports our production staff with fire and water damage emergencies. Paul's organizational skills, and team-first approach make him a perfect fit here at SERVPRO!

  • Julie, team member at SERVPRO of Windham & Windsor Counties

    Julie

    Julie has been an integral part of the SERVPRO Team since 2000. Julie is one of our Restoration Supervisors and carries certifications in Fire and Smoke Restoration as well as Odor Control. We are incredibly appreciative of her hard work and dependability as well as her compassionate connection with our clients! Thank you, Julie!

  • Bob, team member at SERVPRO of Windham & Windsor Counties

    Bob

    Bob began with SERVPRO back in 2018 as a member of our emergency mitigation staff. His 38+ years of construction experience has been incredibly valuable on complex and intricate demolition during fire & water damage restoration projects. With the introduction of our Construction Division, Bob seamlessly moved from mitigation to reconstruction of our client's properties. Thank you, Bob, for all your contributions here at SERVPRO!

  • Jeremy, team member at SERVPRO of Windham & Windsor Counties

    Jeremy

    Jeremy has been a part of Team Green since 2022. Jeremy is versatile and is able to assist on many types of projects. He has extensive experience in fire and water damage mitigation as well as mold remediation and professional cleaning services. He is dependable and can always be counted on when our clients need us, both during and outside of normal business hours. Jeremy, thank you for your constant hustle, tenacity, and positivity!

  • David, team member at SERVPRO of Windham & Windsor Counties

    David

    David shows tremendous versatility here at Team Green. David joined SERVPRO back in 2022. He is trained and highly skilled in all areas of property restoration from fire and water damage, to mold remediation, and air duct cleaning. David is also a member of our construction staff. Always reliable, and always wearing a smile! David, thank you for all you do here at SERVPRO!

  • Jaden, team member at SERVPRO of Windham & Windsor Counties

    Jaden

    Since joining Team Green, Jaden has shown incredible growth as an emergency mitigation technician. He's reliable, punctual, and his positivity and helpful character reflects on the SERVPRO teammates around him. We're looking forward to Jaden's future and progression here at SERVPRO! Thank you, Jaden!

  • Aimee, team member at SERVPRO of Windham & Windsor Counties

    Aimee

    As a long-time SERVPRO team member, Aimee has developed amazing skills when it comes to property damage restoration, in particular: fire and smoke damage. She is incredibly thorough and takes great pride in everything she does. Aimee has experience in multiple areas of cleaning and restoration. Her experience, consistency, and passion show through her work. Aimee, we appreciate the qualities you bring to Team Green!

  • Troy, team member at SERVPRO of Windham & Windsor Counties

    Troy

    Troy began his career here at SERVPRO in early 2024 and has progressed greatly in that short time. Troy has assisted with fire, smoke, water, and mold damage residential jobs, and most recently has gained experience assisting with large commercial restoration projects. It's been exciting to see Troy's development in the field and his positive attitude makes him a true asset. Troy, thank you for your contributions to Team Green!


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What our
customers are saying

We are very thankful for their time and effort & highly recommend the SERVPRO Restoration Team. My Mom’s house had water come into the basement. They were very responsive and removed the rugs and pieces of the walls that were damaged by the water. We were then able to work with them to come up with a plan to restore the basement. They installed new sheetrock and suspended ceiling grid & tiles along with painting the walls. The team always cleaned up at the end of each day and were very friendly and respectful of my Mom’s house and her time. To every member of the team: Gary, Mike, Tom, Dawn, Nick, Bob & Mark; thanks again for taking such good care of my Mom and her home!

John Corey

Sharing positive experience working with the ServPro team out of Windham & Windsor Counties, VT. Wilman, the Restoration Manager/Estimator, was easy to work with and a good communicator. From request to Wilman, he had Troy and Alex come out to do an additional treatment which was thoroughly done is some tough areas of our home to get to. This is our 3rd experience with this team given recurring ice dams on our back roof and all 3 times working with this ServPro team have gone well.

Andrew Clark

Troy and the ServPro team came to the rescue of our home after pipes burst this winter. Thankfully, a ServPro human answered our call on a Friday, sent someone out Saturday morning to document damage, and deployed a plan Sunday morning to dry the house out over 2-weeks. Troy was the lead tech, he was friendly, hands on, and knowledgeable on how to dry the house out. This was my first time dealing with burst pipes, but he explained the plan, the process, and science of how to properly tackle this disaster. We actually felt prioritized during a busy time of year for burst pipes. For two weeks straight ServPro’s team was onsite daily to monitor progress of machines running 24/7 and adjust accordingly. They answered all of our many many questions, provided the people and machines to dry our home, and connected us to a preferred vendor for aespestos testing. So again, a big thanks to Troy and the team at ServPro. You actually live up to your motto, ”It’s Like It Never Happened…”

Adam Drescher

Servpro first came into my life last March, when there was a fire in my three-story rental building. What ensued was nothing less than a full demolition of the interior, including multiple dumpster loads of sodden and noxious building materials. The Servpro crew did the most incredible job of clearing the building out, setting the stage for the reconstruction. And, after that was completed, Servpro came back to recondition the lawn area that had been damaged by the dumpster, all without adding anything to my bill. I hope I don't have any upcoming disasters like this fire, but, if I do, I know I'll call Servpro right away. Excellent company.

Maria Ogden

Hello and thank you for this opportunity to write . I came home after Christmas to a major water leak and lost most of my downstairs . Servpro was there and did an amazing job with demolition, drying out and emotional support for me and my dog! I have never been through anything like this before and without their professionalism as well as their humane treatment of the situation…not sure it would have been the manageable time it was. I would definitely recommend this organization. Gary R was there for every phone call and keeping me knowledgeable about what to expect. Tyson who led the team that was in my home was so considerate to me and my home . Jeff, whom I can’t say enough about was the kindest gentleman and such a great asset to this company. Naomi was one of the very first people I met on a daily basis and thank you so much for carrying me through this on a personal level … I so appreciate all of these folks . Best, Deb Billings and her dog, Gus

Deborah Swasey

Eric, helped us deal with a recent flood in one of our buildings. He was timely, knowledgeable and professional. Our overall experience with Servpro was excellent.

Amanda Mcleod

Start to finish our families experience with the team at Servpro couldn’t have been better. From our first conversation with GARY the project manager, all the way through to the team of individuals. They came over a two weeks span to remediate water damage and mold in our home. First, let me say that GARY is an incredibly present kind caring human being. Generous with his time and knowledge. He truly has a tremendous amount of patience, And goes above and beyond to try and help his customers understand all the nuances of navigating such anordeal when it comes to mediation, and also dealing with insurance companies. Everyone on GARY’s team that participated in the remediation process in our home were wonderful human beings. So often when you have anywhere from 6 to 9 people coming through your home to work it can be disruptive. Never once did we feel this way. Everyone was engaging, friendly, courteous, and respectful. We have another project that needs to be done in a few weeks and I’m glad that we will have this team to execute that project also. I would highly recommend Servpro and this wonderful team to anyone in need of their services. The Souza Family.

Marieanne Souza

The damage to our family home was devastating but thankfully ServPro came to our rescue. First Gary appeared on our doorstep with experience, a little humor and compassion. Then he sent Tyson and Jeremy who did all the dirty work and provided useful information and further explained what it would be like dealing with our insurance company. Then for day three it was Tyson and Jaden who furthered along the drying process and began the removal of flooring and sheet rock too wet to dry. And for the last two days it was Tyson, Zack and Troy who finished the last of the demolition and left our house in the best possible condition ready to be rebuilt. All the ServPro employees were knowledgeable, generous, hard working and completely professional. Thank you ServPro

David Hines

These guys are unbelievable!!!! Totally awesome They take a terrible situation and make it manageable Seriously, the work they do…it’s like magic!

jacki restmeyer

About Us

SERVPRO of Windham & Windsor Counties believes the cornerstones to a successful emergency restoration business include Care, Client Satisfaction and Local Involvement. These are the qualities we uphold on a daily basis. 

  • Care: Fire & water damage emergencies are always traumatic and, often times may be the first time a client has experienced such a disaster. Our first objective is to make a client feel comfortable and show compassion as we walk them through the restoration process following an unsettling experience. It is of utmost importance to build a trust with the client from the initial phone call.
  • Client Satisfaction: Possibly the most important piece of any emergency restoration project is the satisfaction of the customer. Every service we perform during a water or fire damage cleanup is done in the interest of gaining complete approval and contentment from that client. We want to make certain that their experience with SERVPRO of Windham & Windsor Counties is a great one.
  • Local Involvement: Part of gaining the trust of our clients and the towns and cities around us is having a positive impact on our local community. We believe that strong involvement in local events, charities, groups and associations are essential in reflecting positively in our community.

History:

  • SERVPRO of Windham & Windsor Counties was founded in 1978. Ownership was taken over by Richard and Susan Paul in 1988. Both Richard and Susan are from and still reside in the area today. In their first decade of ownership, the Paul's stayed focused on providing the area with the best in fire & water restoration services and building a positive image through compassion, customer satisfaction and community involvement. In 2002, Richard and Susan’s oldest son Ryan came on board full-time as an Estimator and Project Manager. A year later, younger son Derek joined the family-owned and operated franchise. Both Ryan and Derek grew up in just over the river in Chesterfield, NH and attended Keene High School and Keene State College. Now 30+ years into their family’s ownership, Ryan and Derek Paul are handling day-to-day operations as Co-Owners of the business along with Ryan’s wife Melissa who began her role as Office Manager in 2011. Ryan manages business operations while Derek is Director of Marketing. Ryan, Derek and Melissa plan on continuing to build on what was developed by Richard and Susan over 30 years ago.

Community:

  • Each member of the Paul family has a rich history in Southern Vermont and involvement in the local community has always been important to them. The same holds true for SERVPRO of Windham & Windsor Counties as each member feels it’s important to the business’s local image. From participation and sponsorship in youth sports, town government, local schools, clubs, local charities and events, industry boards and associations, community involvement has not only been a fixture in their personal lives but has had a tremendous impact on their positive image in the community. See how SERVPRO of Windham & Windsor Counties has been getting involved in our community!
Derek A. & Ryan R. Paul
Derek A. & Ryan R. Paul
Owners of SERVPRO of Windham & Windsor Counties

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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