Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Winchester
Our Google Reviews
(540) 665-0575
4.5
(72 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
72 Reviews
4.5
Leave Us A Review
kim Darr
25 days ago

Mike Murray and his crew were wonderful to work with. Mike communicated every step taken to resolve the mold problem. They were always reliable and showed up promptly as scheduled. We were very pleased with their work and the attention they gave to every detail.

J Balch
about 1 month ago

Paolo and Megan were great! They helped us through our insurance journey and did a great job. Thanks!

Marc Severance
2 months ago

Colby came by today and finished up our water issue. He, Alex and Blake came last Thursday to start the process of water backing up in our storage closet from the septic. They told us what they would be doing and why. With grandchildren playing in this next room we now feel comfortable with the water back up issues we had. I would highly recommend this grew and also Mary Ann that scheduled the service. Thank you, we appreciate your service Marc

Tahneezia Hammond
3 months ago

Great experience, great customer, polite, handled my items with care, explained what the process was and next steps

Evan Smith
4 months ago

Arminda was our project manager and was professional and a joy to work with thank you so much for helping us out during these challenging times! Truly made the pack out of our basement easy work after a crazy flood. give this women and her team a raise!!!

Anderson Conte
8 months ago

ServPro was absolutely incredible during a very stressful time. After my condo flooded due to a burst water tank, they handled both the remediation and reconstruction process with professionalism and care. Martin and Katia were instrumental during the water and mold remediation phase. They were thorough, knowledgeable, and incredibly responsive, taking the time to explain the process and ensure everything was handled properly and safely. Paolo oversaw the reconstruction work and was fantastic to work with—responsive, organized, and genuinely invested in making sure everything was done right. The entire team was efficient, respectful of my space, and delivered high-quality work. They made a very challenging situation feel manageable, and I’m truly grateful. I highly recommend the entire ServPro team.

Jackie Robinson-Burnette
11 months ago

ServPro Virginia - We had a major pipe burst in a rental townhouse in Alexandria VA, on a Sunday morning. ServPro answered the phone immediately and quickly sent a crew out to mitigate further damage. They put out fans, dehumidifiers, took down the wet dry wall ceilings, removed damaged drywall and flooring and cleaned up the area. They were exceptional, and this is the 3rd time I've used ServPro for rental property water damage. Each time, they go above and beyond. They are timely and responsive. Please ask them to send you the report and the bill sent to your insurance agency for your own records.

Mary-Susan King
about 1 year ago

Paolo did a great job helping schedule everything. The team did a good job!

Daryl Janicki
over 1 year ago

This review is for the initial response to our water damage event. The initial contact with SERVPRO of Winchester was very fast after a referral from our insurance. The dispatcher, Karen was very courteous, professional and thorough in explaining what to expect and when to expect it. She quickly sent a follow-up email to confirm what we discussed on the phone. The initial response team led by Francisco arrived when expected. Francisco provided a brief explanation of what his team would do, and he inspected the damaged areas, and took photos. He then briefed his team and they quickly went to work removing the damaged building materials while protecting the undamaged areas and our furniture and belongings. The whole process including the drying and dehumidifying took about five days. Francisco was always available via phone if we had questions or concerns. At all times, the team performed efficiently, courteously and very professionally. We hope we never need this type of service again, but if we do, we won't hesitate to call SERVPRO of Winchester.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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