A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Charlottesville
Our Google Reviews
(434) 977-5850
4.8
(243 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Russ and his partner, Kaitlyn, did a great job packing out our belongings after our house fire. Russ was communicative and I appreciated his team setting anything they were unsure about to the side for us to review before tossing it. They worked quickly, and made sure everything was done thoroughly. Thanks again!

Seth Cullop

Alonzo and Rashunn are amazing! They quickly and thoroughly cleaned and disinfected my basement after a horrible septic back up. Made sure all impacted surfaces were covered, confidently advised me on the status of my home, and left me feeling safe and well cared for. These guys deserve a huge raise and exemplify excellence in customer service. They are my heroes!!!

Elizabeth Hupert

Alonzo is very polite and worked very hard to assist in the damage in my apartment. He was very informative and made sure I understood everything.

Pamela Patterson

Alonzo and Rashaun were amazing. They were down to earth and was very honest with us. They also were very hardworking. Serv pro is lucky to have two great guys like Alonzo and Rashaun. Thank you for all you did for us during this time for us.

Phillip Kretlow1318

Lillian at SERVPRO has been wonderful to work with! She is friendly, responsive, and always great about communicating and following up. I really appreciate her professionalism and willingness to help. I look forward to continuing to work with her and the SERVPRO team!

Grace Hemmen

We are extremely grateful to SERVPRO of Charlottesville for how quickly and professionally they responded to an unexpected property-damage situation involving one of our customers. Their team promptly handled the cleanup and containment, kept us informed throughout the process, and helped coordinate the next stage of repairs. Megan Pimentel, Admin Assistant for Field Operations, was especially responsive, compassionate, and helpful in keeping communication moving between everyone involved. The entire team made a stressful situation much easier to manage, and we truly appreciate their professionalism, urgency, and care for the homeowner. We would highly recommend SERVPRO of Charlottesville.

Michael DearHart

We were very pleased with the services that Servpro provided after a house fire. Crew Chief Alonzo was exceptional - very detail oriented, lead the team very well on site, made sure the tasks at hand were carried out to his standards and he was a terrific communicator. He was also a patient and generous teacher - I learned a lot from him through this process. Technician extraordinaire Rashunn was wonderful. He takes such pride in his work! And his positive demeanor and sense of humor really helped to lighten the emotional load. And James was great - very responsive to queries, and very professional. Overall - a tough experience that was made bearable by the team at Servpro!

Kathleen Quinn

Alonzo and Rashunn from Servpro did a great job removing the mold and affected drywall from my ceiling after water damage from my upstairs neighbor’s overflow. They had excellent communication, were polite, professional, and made the whole process easy. I really appreciate their hard work and would definitely recommend them!

Tori Morris

Alonzo and Rashun came in and were so great to work with. They were respectful of our property and needs as well as being extremely thorough in their job. Everything was extremely clean when they left. Thanks!

Sherry Panas

About Us

The Number 1 Restoration and Remediation Company in Charlottesville 

Our History

SERVPRO of Charlottesville has been serving the Albemarle County area since 2000.

Trained Employees

Our franchise, SERVPRO of Charlottesville, is an IICRC Certified Firm. We work with integrity and determination to aid those experiencing fire, water, and mold damages in the Albemarle County area. Our highly trained restoration team epitomizes our three core values of Integrity, Teamwork, and Hustle. Through these values, we challenge ourselves to be the best we can be every day. In turn, this allows us to serve our local community at the highest level possible.

Commitment to Our Community

Since our origins, community involvement has been paramount to us.  We are members of the Charlottesville Regional Chamber of Commerce, and participate in their events. In addition, we have volunteered and sponsored other charitable events, such as the Salvation Army’s Angel Tree, AHIP Build Day, the Virginia Institute of Autism, and Cops for Kids, benefiting the Boys and Girls Club.

We respect the feelings, opinions, and circumstances of each team member. We include our customers and the local community in this philosophy.

Why SERVPRO?

As an IICRC (Institute of Inspection Cleaning and Restoration Certification) Certified Firm, SERVPRO of Charlottesville has the training, the hands-on experience, the core values, and friendly professionalism that exceeds expectations. 

With our fast 24-hour Emergency Service, and our advanced technology and techniques, SERVPRO of Charlottesville is “Faster to any size disaster”.

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©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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