
Meet Our Team
All it takes is one call to SERVPRO of Wichita Falls and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of Wichita Falls
![Matthew Ray, team member at SERVPRO of Wichita Falls]()
Matthew Ray
Matthew is a proficient Contents Division Manager at SERVPRO of Wichita Falls. He has years of experience in the restoration industry. Matthew has completed the Contents Processing Technician IICRC Class and the Esporta Soft Contents Regional Training, solidifying his expertise in the field. Additionally, he holds OSHA30 and Forklift certifications, ensuring safety and efficiency in his operations.
![Kelsey Tatum, team member at SERVPRO of Wichita Falls]()
Kelsey Tatum
Kelsey has been a dedicated member of our SERVPRO team for the past three years. As Job File Coordinator, she ensures that every project runs smoothly from start to finish by managing job documentation, billing, and communication between customers, adjusters, and our production team.
![Gabriele Poenitzsch, team member at SERVPRO of Wichita Falls]()
Gabriele Poenitzsch
Gaby joined our SERVPRO team in May of 2025 and has quickly become an important part of our office operations. As a Job File Coordinator, she manages job documentation, estimates, and communication to ensure projects stay organized and on schedule.
![Robert Newman, team member at SERVPRO of Wichita Falls]()
Robert Newman
Robert has been with SERVPRO since 2019 and is known as our cleaning guru. From upholstery and carpet cleanings to large-scale commercial duct cleanings, Robert brings expertise and care to every job. A true crowd favorite, he is passionate about helping others and takes pride in making homes and businesses feel refreshed and restored.
![Cole Enloe, team member at SERVPRO of Wichita Falls]()
Cole Enloe
Cole is our Restoration Manager and works alongside the water restoration team to support them with their daily job tasks. He helps keep projects moving smoothly and ensures customers feel informed and taken care of throughout the process.
![Andrew Palacios, team member at SERVPRO of Wichita Falls]()
Andrew Palacios
Andrew is a Restoration Supervisor who works directly with customers and crews to ensure every job is handled with care. He takes pride in making customers feel important and well taken care of during the restoration process.
![Matthew Madigan, team member at SERVPRO of Wichita Falls]()
Matthew Madigan
Matt is a Restoration Supervisor with over nine years of experience in the water restoration industry. His extensive knowledge and hands-on expertise allow him to guide crews through even the most complex projects.
![Zack Crow, team member at SERVPRO of Wichita Falls]()
Zack Crow
Zack is a Restoration Supervisor who helps lead restoration projects from start to finish. He works closely with both customers and crews to ensure jobs run smoothly and that customers feel supported throughout the process
![Jose Salas, team member at SERVPRO of Wichita Falls]()
Jose Salas
Jose is a Restoration Supervisor and a huge help in our cleaning department. Known for his positive attitude and friendly smile, he makes every workday better for both customers and coworkers. Jose’s willingness to help wherever needed and his upbeat personality make him a valued member of our SERVPRO team.
What our
customers are saying
God surely placed this angel for our family during this accident that could have been a tragedy. Jason is every bit of the medic trained in Iraq and Afganistan for our soldiers. He is someone that will always be special for us. Great big hero thanks. Thank you for protecting our great country.
God put Jason where he needed to be for your customer. What a story.
https://www.facebook.com/SERVPROWichitaFalls/photos/a.664305193644463/2569817386426558/
If you have a need, the Ryan's will take care of you ??
From Google reviews:
"As a consumer, SERVPRO of Wichita Falls is such a great company to work with. From the time they began in Wichita Falls, they made the promise to be present in the time of need, whenever the time came, morning, evening, even in the middle of the night. Not only do they remediate the issue, they teach how to avoid it in the future!
From an agent point of view, the company truly has the consumers best interest at heart. Kaycee and Aaron are always involved in the work SERVPRO does; leading by example makes a huge impact on my experience, and I'm not alone. I have yet to have a bad experience, and am very happy with the work they do!"
The men were so courteous and made sure we knew what they were doing. We also have a large dog and they were great about working with her in the house. Thank you very much!
Just keep doing what you're doing! Loved the great job, knowledgeable and courteous staff!
We were pleased with the service. Jeremy explained everything, but I was a little confused about who tore out the materials after the damage was assessed. I found out our contractor did. Thank you for your immediate response to our problem. We are very pleased.
I am so happy with the professional job that SERVPRO has done on my house. I am so grateful for the help they gave us.
Aaron and David were great! The service was above excellent!
About Us
SERVPRO® of Lawton understands the stress of fire or water damage and its disruption to your life or business. Our goal is to minimize interruption and make it "like it never even happened." Specializing in cleanup and restoration, we handle fire, smoke, water damage, and mold remediation for residential and commercial properties. With advanced training and equipment, our locally owned team of certified professionals responds promptly, every day, any time of Lawton understands the stress of fire or water damage and its disruption to your life or business. Our goal is to minimize interruption and make it "like it never even happened." Specializing in cleanup and restoration, we handle fire, smoke, water damage, and mold remediation for residential and commercial properties. With advanced training and equipment, our locally owned team of certified professionals responds promptly, every day, any time
Residential and Commercial Services
- 24- Hour Emergency Services
- The #1 Choice in Cleanup and Restoration*
- Advanced Restoration Technology and Cleaning Techniques
- Faster to any size disaster™
If you would like to schedule service for your home or business please call us today!
A glimpse into the backgrounds of our owners.
Aaron and Kaycee Ryan
Aaron and Kaycee Ryan’s journey to SERVPRO is defined by resilience, determination, and a deep-rooted commitment to serving others. Their story began during Aaron’s deployment overseas with the Marine Corps in 2010, while Kaycee remained at home pregnant with their first child. Not long after his return, their daughter required emergency open-heart surgery, beginning a long and emotional nine-month recovery. During this incredibly difficult season, Kaycee also lost her job and career in banking after requesting time off to care for their daughter. What could have broken them instead became the catalyst for a new direction in their lives.
After transitioning from the Marine Corps to the Air Force Reserves, Aaron returned to SERVPRO of Indian Wells as a Production Manager. Once their daughter had recovered from her first surgery, Kaycee joined the SERVPRO team as well—starting in auditing and estimating before moving into a full-time marketing role. Together, they spent three years learning every aspect of the business and building a strong foundation. Driven by their shared experiences and a desire to create a better future for their family, they took a leap of faith and applied for their own franchise.
In 2014, the Ryan's opened SERVPRO of Wichita Falls. Over the next several years, the business flourished. In 2019, they expanded with a second location in Lawton, Oklahoma, just prior to Aaron’s final deployment to Abu Dhabi with the Air Force in 2020. In 2021, after three years with the franchise, Tyler Watts and his wife, Saralauren, became business partners with the Ryan's.
Since then, the company has continued to grow and evolve. Today, the four partners work side by side, leading a dedicated team committed to serving both communities and helping homeowners and businesses navigate and recover from life’s unexpected losses. With more than 45 years of combined industry experience between the two couples, customers can feel confident knowing they are in capable, trusted hands throughout every step of the restoration process.
Tyler and Saralauren Watts
Tyler and Saralauren’s journey began while attending college at the University of Mississippi in 2011 where Saralauren graduated with her Master’s Degree in 2014 and Tyler graduated in 2015 with his Bachelor’s Degree. They went on to date for eight years before getting wed in 2019 in Graham, Texas. They relocated to Wichita Falls in 2016 when Saralauren accepted a position as the Registered Dietitian at Sheppard Air Force Base. She went on to spend six years serving the base community before she transitioned into SERVPRO ownership in 2021.
Tyler's professional journey has been a testament to his dedication and drive within the SERVPRO family for over a decade. His initial foray into the industry began humbly as a water technician in Oxford, MS, where he balanced his college education with hands-on experience. Tyler's commitment and aptitude quickly garnered recognition, propelling him through the ranks. With each step forward, he embraced new challenges and opportunities for growth. As he navigated his role as a Project Manager, Tyler honed his leadership skills, adeptly coordinating teams and projects with precision. His journey further evolved as he transitioned into the role of Sales & Marketing Manager, where his strategic vision and customer-centric approach contributed to business expansion and client satisfaction. Tyler's relentless pursuit of excellence and unwavering work ethic laid the foundation for his next chapter in Wichita Falls, TX, where he continues to excel within the SERVPRO network.
Now, Tyler and Saralauren spend their time raising their two boys, Ford and Walker. Outside of their professional and parental roles, Tyler enjoys golfing. Saralauren has dedicated herself to making a difference within the community as an active member of the Junior League of Wichita Falls, where she has served as the chair of many different charity events, weaving threads of support into the fabric of our community.









