Owner of SERVPRO of Wichita Falls
Owner of SERVPRO of Wichita Falls

Meet Our Team

All it takes is one call to SERVPRO of Wichita Falls. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Wichita Falls
Our Google Reviews
(940) 263-1550
4.7
(202 reviews)
Meet our Team. Here to Help 24/7
  • Matthew Ray, team member at SERVPRO of Wichita Falls

    Matthew Ray

    Matthew is a proficient Contents Division Manager at SERVPRO of Wichita Falls. He has years of experience in the restoration industry. Matthew has completed the Contents Processing Technician IICRC Class and the Esporta Soft Contents Regional Training, solidifying his expertise in the field. Additionally, he holds OSHA30 and Forklift certifications, ensuring safety and efficiency in his operations.

  • Kelsey Tatum, team member at SERVPRO of Wichita Falls

    Kelsey Tatum

    Kelsey has been a dedicated member of our SERVPRO team for the past three years. As Job File Coordinator, she ensures that every project runs smoothly from start to finish by managing job documentation, billing, and communication between customers, adjusters, and our production team.

  • Gabriele Poenitzsch, team member at SERVPRO of Wichita Falls

    Gabriele Poenitzsch

    Gaby joined our SERVPRO team in May of 2025 and has quickly become an important part of our office operations. As a Job File Coordinator, she manages job documentation, estimates, and communication to ensure projects stay organized and on schedule.

  • Robert Newman, team member at SERVPRO of Wichita Falls

    Robert Newman

    Robert has been with SERVPRO since 2019 and is known as our cleaning guru. From upholstery and carpet cleanings to large-scale commercial duct cleanings, Robert brings expertise and care to every job. A true crowd favorite, he is passionate about helping others and takes pride in making homes and businesses feel refreshed and restored.

  • Cole Enloe, team member at SERVPRO of Wichita Falls

    Cole Enloe

    Cole is our Restoration Manager and works alongside the water restoration team to support them with their daily job tasks. He helps keep projects moving smoothly and ensures customers feel informed and taken care of throughout the process.

  • Andrew Palacios, team member at SERVPRO of Wichita Falls

    Andrew Palacios

    Andrew is a Restoration Supervisor who works directly with customers and crews to ensure every job is handled with care. He takes pride in making customers feel important and well taken care of during the restoration process.

  • Matthew Madigan, team member at SERVPRO of Wichita Falls

    Matthew Madigan

    Matt is a Restoration Supervisor with over nine years of experience in the water restoration industry. His extensive knowledge and hands-on expertise allow him to guide crews through even the most complex projects.

  • Zack Crow, team member at SERVPRO of Wichita Falls

    Zack Crow

    Zack is a Restoration Supervisor who helps lead restoration projects from start to finish. He works closely with both customers and crews to ensure jobs run smoothly and that customers feel supported throughout the process

  • Jose Salas, team member at SERVPRO of Wichita Falls

    Jose Salas

    Jose is a Restoration Supervisor and a huge help in our cleaning department. Known for his positive attitude and friendly smile, he makes every workday better for both customers and coworkers. Jose’s willingness to help wherever needed and his upbeat personality make him a valued member of our SERVPRO team.

What our
customers are saying

Prince and Robert were amazing at cleaning our AC ducts. They told me step by step on what they were doing and how they were doing it. They were also so kind about my curious cat wanting attention from them 😂 picture attached to see just how dirty the ducts were.

Elyssia Contreras

Robert and Jose were amazing cleaning out my vents during remodeling, will recommend them and servepro to family and friends

Sean Guidry

It is said that people hire people who are like themselves. For the last two days I have been dealing with a problem with my ac unit and was sent two young men from Servpro that should be acknowledged. Knowing nothing about what I was getting in with the water damage, wet carpet, and all that goes into something of this caliber, I was and am so thankful to have Zack and Alex enter my home. Every question I had was not only answered kindly and in a caring manner, details of the events I would be going through was spelled out for me. In this day and age it is such a blessing to find these two men that actually care about what they are doing as well as how they treat others. Thank you to Servpro for hiring people to work for them like the company that hired them has to be. Honest, kind, dependable, and knowledgeable. Respectfully Offered, SD

Sher Dye

Servpro was very business like very easy to work with Andrew was the person I worked with and was very helpful in getting me through all the ins and outs of getting this taken care of thank you for sending such a helpful person

Donald Mcclendon

I regret purchasing this.🐕‍🦺🐕‍🦺🐕‍🦺🐕‍🦺🐕‍🦺😡

Bryce Scott

Andrew Palacios came out quickly when I called. He was very helpful and informative on the next steps. It was a pleasure working with him.

Debbie Crump

We recently experienced water damage in our home and reached out to Servpro for assistance. From the moment we contacted them, their quick response was impressive. They arrived promptly and immediately began assessing the situation. The team was not only professional but also incredibly friendly, which made a stressful situation much more manageable. Their expertise was evident throughout the entire process. They worked efficiently and effectively to mitigate the damage and ensure our home was restored to its original condition. What stood out most was their commitment to customer service even after the job was complete. They provided helpful advice on how to prevent future issues and followed up to ensure everything was satisfactory. We couldn't be more grateful for their exceptional service and highly recommend Servpro to anyone in need of restoration services. Their dedication to quality and customer care is truly commendable.

Molly Lemon

Robert and Kenneth were punctual, helpful, and the service was cleaning my carpet. It hadn't been cleaned in about 9 yrs, but afterwards it looked as good as the day it was laid. I have pets, and it smells great! Thank you Robert and Kenneth!!

Jill

They were so nice and did a wonderful job. Could not be happier.

Becky Kingcade

About Us

SERVPRO® of Lawton understands the stress of fire or water damage and its disruption to your life or business. Our goal is to minimize interruption and make it "like it never even happened." Specializing in cleanup and restoration, we handle fire, smoke, water damage, and mold remediation for residential and commercial properties. With advanced training and equipment, our locally owned team of certified professionals responds promptly, every day, any time of Lawton understands the stress of fire or water damage and its disruption to your life or business. Our goal is to minimize interruption and make it "like it never even happened." Specializing in cleanup and restoration, we handle fire, smoke, water damage, and mold remediation for residential and commercial properties. With advanced training and equipment, our locally owned team of certified professionals responds promptly, every day, any time 

Residential and Commercial Services

  • 24- Hour Emergency Services
  • The #1 Choice in Cleanup and Restoration*
  • Advanced Restoration Technology and Cleaning Techniques
  • Faster to any size disaster™

If you would like to schedule service for your home or business please call us today!



A glimpse into the backgrounds of our owners.

Aaron and Kaycee Ryan

Aaron and Kaycee Ryan’s journey to SERVPRO is defined by resilience, determination, and a deep-rooted commitment to serving others. Their story began during Aaron’s deployment overseas with the Marine Corps in 2010, while Kaycee remained at home pregnant with their first child. Not long after his return, their daughter required emergency open-heart surgery, beginning a long and emotional nine-month recovery. During this incredibly difficult season, Kaycee also lost her job and career in banking after requesting time off to care for their daughter. What could have broken them instead became the catalyst for a new direction in their lives.

After transitioning from the Marine Corps to the Air Force Reserves, Aaron returned to SERVPRO of Indian Wells as a Production Manager. Once their daughter had recovered from her first surgery, Kaycee joined the SERVPRO team as well—starting in auditing and estimating before moving into a full-time marketing role. Together, they spent three years learning every aspect of the business and building a strong foundation. Driven by their shared experiences and a desire to create a better future for their family, they took a leap of faith and applied for their own franchise.

In 2014, the Ryan's opened SERVPRO of Wichita Falls. Over the next several years, the business flourished. In 2019, they expanded with a second location in Lawton, Oklahoma, just prior to Aaron’s final deployment to Abu Dhabi with the Air Force in 2020. In 2021, after three years with the franchise, Tyler Watts and his wife, Saralauren, became business partners with the Ryan's.  

Since then, the company has continued to grow and evolve. Today, the four partners work side by side, leading a dedicated team committed to serving both communities and helping homeowners and businesses navigate and recover from life’s unexpected losses.  With more than 45 years of combined industry experience between the two couples, customers can feel confident knowing they are in capable, trusted hands throughout every step of the restoration process.



Tyler and Saralauren Watts

Tyler and Saralauren’s journey began while attending college at the University of Mississippi in 2011 where Saralauren graduated with her Master’s Degree in 2014 and Tyler graduated in 2015 with his Bachelor’s Degree.  They went on to date for eight years before getting wed in 2019 in Graham, Texas. They relocated to Wichita Falls in 2016 when Saralauren accepted a position as the Registered Dietitian at Sheppard Air Force Base. She went on to spend six years serving the base community before she transitioned into SERVPRO ownership in 2021.

Tyler's professional journey has been a testament to his dedication and drive within the SERVPRO family for over a decade. His initial foray into the industry began humbly as a water technician in Oxford, MS, where he balanced his college education with hands-on experience. Tyler's commitment and aptitude quickly garnered recognition, propelling him through the ranks. With each step forward, he embraced new challenges and opportunities for growth. As he navigated his role as a Project Manager, Tyler honed his leadership skills, adeptly coordinating teams and projects with precision. His journey further evolved as he transitioned into the role of Sales & Marketing Manager, where his strategic vision and customer-centric approach contributed to business expansion and client satisfaction. Tyler's relentless pursuit of excellence and unwavering work ethic laid the foundation for his next chapter in Wichita Falls, TX, where he continues to excel within the SERVPRO network.

Now, Tyler and Saralauren spend their time raising their two boys, Ford and Walker. Outside of their professional and parental roles, Tyler enjoys golfing. Saralauren has dedicated herself to making a difference within the community as an active member of the Junior League of Wichita Falls, where she has served as the chair of many different charity events, weaving threads of support into the fabric of our community. 

Owner of SERVPRO of Wichita Falls

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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