Meet Our Team

Jose is one of our Operations Managers at SERVPRO of East Arlington. He was born and raised in Venezuela, but came to the United States in 2016. He has worked his way through the ranks in a very short period of time because he is a hard-worker and a great leader.

Prior to joining our SERVPRO team in Texas as a Construction Job File Coordinator, Katie had 6 years experience in the restoration industry. She is originally from Tyler, Texas, and has two fur babies at home—one cat and one dog.

Abby is on of our Job File Coordinators on our SERVPRO team in Texas. She joined our team in 2022 with more than 3 years of customer service experience. Among other things, she is responsible for job tracking, scheduling reporting, and customer satisfaction.

Jonathan is a Crew Chief on our SERVPRO team in Texas. He has worked alongside SERVPRO for over 5 years. Part of his experience includes commercial large loss projects as well as residential settings.

Hany is a Crew Chief on our SERVPRO team in Texas. Prior to joining our team at the beginning of 2022, she had over 2 years of experience in the restoration field. We are proud to have Hany on our team of restoration professionals.

Stephanie is one of our Restoration Supervisors here at SERVPRO on Team Nicholson. In this role, she organizes and manages his crew toward the completion of jobs, leads in daily assignments, and ensures customer satisfaction in all aspects of communication. We are thrilled to have her on our team.

Alondra Serrano is a Crew Chief at SERVPRO Team Nicholson. She is passionate about helping her clients navigate the challenges of disaster recovery and works tirelessly to ensure they are fully satisfied with the restoration work performed.

Cesar Bracho is a Production Manager at SERVPRO Team Nicholson in Ft. Worth, Texas. He supervises his team in a detail-oriented fashion. He takes pride in helping clients navigate the complex process of disaster recovery and is committed to restoring their homes and belongings to pre-disaster condition.

Jeff Truitt serves as Executive Vice President of Revenue for Team Nicholson. Before stepping into this role, he served as our COO and previously held leadership positions, including Chief of Staff to Montgomery County Mayor Jim Durrett and CEO of the Clarksville-Montgomery County Economic Development Council. Since moving to Clarksville in 1992 while serving in the U.S. Air Force with Ft. Campbell Special Forces units, Jeff has remained deeply committed to the community. Outside of work, he enjoys cooking and spending time with his wife, Kristi, and daughter, Macy.

As Executive Vice President of Operations for Team Nicholson, Bill Shook brings over 16 years of restoration industry experience to his role. He holds a Bachelor’s degree in Business from Tarleton University, along with WRT, AMRT, ASD, FSRT, and Lead-Based Paint certifications. Bill plays a key role in driving operational excellence across our multi-franchise group, with a focus on talent development, process improvement, and strategic growth.

Brian Bell joined us at Team Nicholson in 2017 as CFO. He brings extensive experience in Accounting and Education and holds certification in Xactimate. A Clarksville native, Brian is based in our downtown satellite office at Team Nicholson's TN headquarters.

Eddy Ritsema began his journey with Team Nicholson on our SERVPRO of Montgomery County Reconstruction team. He has since transitioned to Regional Training Consultant, heading up training and process improvement in our Fort Worth, TX and Memphis, TN locations. He brings more than 6 years of insurance adjusting and claims handling experience.

Since 2019, Reagan has been a valued member of Team Nicholson's Accounting department. She holds a Bachelor Degree in Accounting from local Austin Peay State University and works in our downtown Clarksville, Tennessee, office. When not working, she enjoys traveling and spending time with her beloved golden doodle, Molly.

As a member of our Accounting Team, Rayven has worn many hats at Team Nicholson. She first served as a Fire Technician, then Administrative Assistant, Construction Job File Coordinator, and now Accounting Manager. Rayven is passionate about the SERVPRO brand and strives to learn as many aspects of the business as possible.

Taylor is the Training & Development Assistant for SERVPRO Team Nicholson. A Tennessee native, she graduated from the University of Tennessee, Knoxville with a degree in Marketing. Taylor supports new employee onboarding and ongoing team development across the organization. Outside of work, she enjoys cooking, going to concerts, and spending time with friends and family.

Joining Disaster Recovery Team Nicholson in 2016, Kevin brings many years of commercial restoration experience to his Project Manager role. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Upholstery + Fabric Cleaning, Fire + Smoke Restoration, Applied Microbial Remediation, and Lead Renovator. When not traveling for work, he enjoys assisting our local franchises.

Serving as Disaster Recovery Team Nicholson's Large Loss Construction Division Manager, Billy is committed to ensuring safety, managing risk, mentoring team members, complying with industry standards, and guaranteeing client satisfaction when it comes to reconstruction of large losses. He has been a valued member of our team since 2015.

Rhett comes to Disaster Recovery Team Nicholson after years with our SERVPRO of Central St. Petersburg/Pinellas Park franchise location where he served as Sales + Marketing Manager. He now applies his industry knowledge and customer service skills as our Large Loss Production Manager.

Tashauna Johnson is our Controller with us on our Regional Team. Coming to us at SERVPRO Team Nicholson from our Gallatin, TN, corporate offices, she has years of proven experience with our brand and expertise in her field.

Lori Wilson serves as Senior Vice President of Administration for Team Nicholson. With over a decade of experience in the restoration industry—including time at SERVPRO Corporate—Lori brings extensive knowledge and leadership to our team. She holds Master certifications in Water, Fire, and Textile Restoration, is an IICRC Instructor, and also carries a general OSHA certification. Originally from Middle Tennessee, Lori is passionate about supporting our team’s growth and development. Outside of work, she enjoys spending time with her family, friends, and her dog, Sadie.

Julia serves as a Sales & Marketing Representative for Team Nicholson. She has her bachelor's degree in Marketing and has over 7 years of experience leading a sales team. She's originally from Idaho, so she's a big mountain girl at heart who loves to ski.

Jose is a Production Technician for our SERVPRO team. No matter the disaster, he works hard to get it cleaned up and the property restored. We're lucky to have him be a part of Team Nicholson in Texas!

Maria is our Digital Content Specialist at SERVPRO Team Nicholson. She creates and manages all the digital content to improve our online presence. With her attention to detail and love for quality, Maria ensures our online presence represents us. Her friendly and helpful nature makes her a great team player, always ready to lend a hand. We're lucky to have Maria on the team!

Alec is the Regional Supervisor Construction Division at SERVPRO Team Nicholson. Alec is no stranger to SERVPRO and has worked for SERVPRO Team Nicholson in our Florida, Texas, and Tennessee locations. He is also a recipient of one of our Employee of the Year awards for 2022. Alec is ready to help at a moment’s notice.