SERVPRO of Downtown Austin / Team Jones

I have worked with Keith for many years. Trustworthy and reliable to the CORE. He and his teams can handle any disaster with confidence, will walk you through the process and always willing to help ensure there are clear goals and expectations defined.

When my father’s home experienced some mold issues, I spoke with Keith Cowan at SERVPRO Downtown Austin and he was incredibly helpful. He listened to my father and I the issue and offered sound advice on the next steps. While there was a lot of technical information on mold, he was able to explain in terms that made sense to us. He is extremely knowledgeable and was very helpful. Would definitely call him if I ever have a disaster.

When I received a call that one of my clients experienced a fire in their home due to lightening, I didn’t hesitate to call Mike to partner with me for mitigation. Even though he was out of state, he quickly coordinated for his partners Shane and Travis to meet me onsite the next day. They both were incredibly thorough, but more importantly together we were able to put our client’s mind at ease. Highly recommend using them!

Excellent service. Never have failed me.

We are so grateful for SERVPRO’s professional services through our unexpected flooding incident. They made a stressful situation feel less overwhelming. Hire SERVPRO, and you won’t regret it!

I’ve had past experiences with Servpro in my area, but I had to call this location to handle a water loss for my elderly family in Texas. The entire team was fantastic to work with! They were able to take the info from me and wasted no time in contacting my aunt to get her home taken care of! She was SO pleased with their professionalism and service. Thank you SERVPRO!

I am extremely pleased with the service provided by Servpro after my house fire. The individuals I’ve interacted with have been professional, personable, and attentive. Linda especially stands out with her attention to detail and communication skills. She has really impressed me!

We had an excellent experience working with ServePro. Keith kept us updated throughout the process, providing clear timelines and ensuring we knew what to expect at every step. ServePro worked directly with our insurance, making the claims process so much smoother for us. What really stood out was how Keith communicated with he was respectful, professional, and ensured everyone was informed about the progress and next steps. Their prices were fair and transparently communicated, which gave us confidence in the services they provided. Keith really took a bad situation and made so MUCH easier.