About Us
SERVPRO of Downtown Austin / Team Jones is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
When water, fire, mold, or storm damage impacts your property, knowing who to call matters. SERVPRO of Downtown Austin/Team Jones is a locally owned and operated restoration and cleaning company serving Austin, Texas and the surrounding Central Texas communities. We provide residential and commercial restoration services with a rapid 24/7 emergency response, helping property owners recover quickly and confidently after unexpected losses.
We understand the stress and disruption that property damage can cause. From the initial emergency response through final restoration or reconstruction, our team focuses on clear communication, technical accuracy, and dependable results. Our goal is simple: to minimize disruption and restore your property to pre-loss condition—“Like it never even happened.”
SERVPRO of Downtown Austin/Team Jones specializes in the cleanup and restoration of residential and commercial properties following water, fire, smoke, mold, and storm damage. We are an IICRC Certified Firm, and our technicians receive ongoing training to meet established industry standards. Our work follows applicable IICRC guidelines, OSHA safety practices, EPA recommendations, and state regulatory requirements, including Texas Department of Licensing and Regulation (TDLR) guidelines for licensed mold remediation.
With experienced field teams, dedicated project coordination, and access to large-loss resources through the SERVPRO Disaster Recovery Team®, we are equipped to scale quickly for complex commercial and catastrophic events. Serving our community with professionalism, integrity, and care, SERVPRO of Downtown Austin/Team Jones is proud to uphold the trusted SERVPRO name that property owners have relied on since 1967.
Service Area
Certifications
- RRRP - Lead-Based Paint Activities and Renovation
- SCT - Subrogation Claims Training
- FCT - Floor Care (Hard Surfaces) Technician
- OSHA - 10-hour General and/or Construction Industry Training Program
- RRT - Carpet Repair & Reinstallation Technician
- OSHA - 30-hour General and/or Construction Industry Training Program
- CCT - Carpet Cleaning Technician
- ECTP - Employee Certification Training Program
- HAZWOPER 40 Hour Training
- OSHA - Other Training
- UFT - Upholstery & Fabric Cleaning Technician
- WRT - Water Damage Restoration Technician
- CMT - Commercial Carpet Maintenance Technician
- HST - Health and safety Technician
- ASD - Applied Structural Drying Technician
- AMRT - Applied Microbial Remediation Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- CRT - Color Repair Technician
- IICRC Certified Firm
What our
customers are saying
Thoroughly explained process and the issue. Friendly team
I have worked with Keith for many years. Trustworthy and reliable to the CORE. He and his teams can handle any disaster with confidence, will walk you through the process and always willing to help ensure there are clear goals and expectations defined.
When my father’s home experienced some mold issues, I spoke with Keith Cowan at SERVPRO Downtown Austin and he was incredibly helpful. He listened to my father and I the issue and offered sound advice on the next steps. While there was a lot of technical information on mold, he was able to explain in terms that made sense to us. He is extremely knowledgeable and was very helpful. Would definitely call him if I ever have a disaster.
When I received a call that one of my clients experienced a fire in their home due to lightening, I didn’t hesitate to call Mike to partner with me for mitigation. Even though he was out of state, he quickly coordinated for his partners Shane and Travis to meet me onsite the next day. They both were incredibly thorough, but more importantly together we were able to put our client’s mind at ease. Highly recommend using them!
Excellent service. Never have failed me.
We are so grateful for SERVPRO’s professional services through our unexpected flooding incident. They made a stressful situation feel less overwhelming. Hire SERVPRO, and you won’t regret it!
I’ve had past experiences with Servpro in my area, but I had to call this location to handle a water loss for my elderly family in Texas. The entire team was fantastic to work with! They were able to take the info from me and wasted no time in contacting my aunt to get her home taken care of! She was SO pleased with their professionalism and service. Thank you SERVPRO!
I am extremely pleased with the service provided by Servpro after my house fire. The individuals I’ve interacted with have been professional, personable, and attentive. Linda especially stands out with her attention to detail and communication skills. She has really impressed me!
We had an excellent experience working with ServePro. Keith kept us updated throughout the process, providing clear timelines and ensuring we knew what to expect at every step. ServePro worked directly with our insurance, making the claims process so much smoother for us. What really stood out was how Keith communicated with he was respectful, professional, and ensured everyone was informed about the progress and next steps. Their prices were fair and transparently communicated, which gave us confidence in the services they provided. Keith really took a bad situation and made so MUCH easier.