Meet Our Team
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SERVPRO of Downtown Austin / Team Jones
Dave Jones
Dave Jones is the Owner/President of SERVPRO of Downtown Austin/Team Jones. Dave earned his Bachelor of Science in Political Science from Arizona State University. Dave has 20 years of involvement in restoration and reconstruction ventures. Through the span of his career with SERVPRO, Dave has earned the IICRC Water Damage Restoration Certification, Applied Structural Drying Certification, Anti-Microbial Remediation Technician Certification, and the Commercial Drying Specialist Certification. He likewise holds a Lead Based Paint Certification.
Bryan Zander
Bryan Zander is the Owner/General Manager at SERVPRO of Downtown Austin/Team Jones Bryan brings 20 years of experience in the industry to SERVPRO, from being a property adjuster, sales manager, project manager, general manager and more! He truly understands every aspect of the fire and water restoration industry from the smallest of projects to the largest commercial projects. We are proud to have Bryan as the leader of our team here in
Mace Ward
Mace Ward is the Chief Operating Officer at SERVPRO of Downtown Austin/Team Jones. He is a proud graduate of Oklahoma State University, having earned a B.B.A. in Business Administration and Management. Mace is in his 8th year with us, and proves his commitment to his customers every single day. Mace's roots run deep in Oklahoma and loves raising his family here. Mace and his family hail from Rogers County and they continue running their family farm there. Every year Mace puts together the Lincoln Ward Memorial Golf Tournament - be sure and ask him about it when you run across him!
Kyle Alexander
Kyle Alexander is Vice President of Reconstruction Services for SERVPRO of Downtown Austin/Team Jones. Kyle has over 20 years experience in the construction industry and 17 years in Insurance Restoration. Kyle received his BA in Criminal Justice from Chapman University in 2002. Kyle moved from California to Oklahoma in 2008 and has been a vital part of the SERVPRO team during much of this time. Kyle is experienced in residential & commercial reconstruction as well as remodel projects and will work diligently to complete your job in a timely manner.
Gerald Thomas
Gerald Thomas is the Director of Marketing and Business Development for SERVPRO of Downtown Austin/Team Jones. Gerald graduated from Alcorn State University and is a retired Army Officer in which 10 of those years were spent as a Corp of Engineer Officer which entailed the management of various construction and reconstruction projects. Gerald has over 20 years of experience in sales management and marketing experience. In his new role Gerald will be responsible for the development and growth of the sales team, sales and marketing strategy. He is active in the community and is a Board Member for Big Brothers Big Sisters of Oklahoma.
Armando Mendoza
Armando Mendoza is the Large Loss Project Manager for SERVPRO of Downtown Austin/Team Jones. Armando has 20 years’ experience in fire, water, mold, HVAC cleaning, in residential and commercial projects. Previous roles he has held include Large Loss Coordinator of multiple storm events, Operations Manager of 75+ employee restoration company, and General Manager of 10 million+ a year restoration company. Notable projects include:
- Dupont Plant/Orange, TX-Hurricane Ike Document Recovery and Flood Cleanup
- Monahan’s Police Department/Monahans, TX-Fire Bomb Cleanup
- IRS-Echelon/Austin, TX-Plane Crash Personal Effects Recovery
- United Nations/Manhattan, NY-Tropical Sandy Flood Cleanup
- Crossroads Mall/Tulsa, OK-Tornado Cleanup
His accreditations include IICRC Applied Structural Drying, TDSH Mold Contractor, IICRC Carpet Cleaning, Air Duct Cleaning, Fire Recovery, IICRC Odor Removal, IICRC Smoke Removal, and Bloodborne Pathogen. Armando brings passion for customer service and project management and believes the most important job is yours!
Shane Green
Shane Green is a graduate of University of Maryland and is the Commercial Large Loss Regional Director for SERVPRO Team Jones. Shane has 25 years of field experience mitigating fire, water & mold losses in the industrial, commercial, and residential fields. Shane has gained very valuable experience while performing the duties of Mitigation Project Manager, Emergency Response Manager and Large Loss Regional Director. He was an integral member of more than a dozen Hurricane Response Teams. Additionally, he was heavily involved in the recovery effort at the West, TX fertilizer plant explosion, Internal Revenue Service building aircraft disaster in Austin, TX, the Rosewood, CA Rosewood Mall catastrophe, Marshall Wildfires and many disastrous river flood and tornado events. In addition to vast field experience, Shane has also earned his IICRC Triple Master Certification with the following certifications: MWR, MSR, MTC, WRT, ASD, AMRT, JWR, JSR, JTC, FSRT, CCT, UFT, RRT, OCT, CRT. Before discovering the field of Property Restoration, Shane was a highly decorated member of the U. S. Navy where he honorably served as a Master-at-Arm.
About Us
When water, fire, mold, or storm damage impacts your property, knowing who to call matters. SERVPRO of Downtown Austin/Team Jones is a locally owned and operated restoration and cleaning company serving Austin, Texas and the surrounding Central Texas communities. We provide residential and commercial restoration services with a rapid 24/7 emergency response, helping property owners recover quickly and confidently after unexpected losses.
We understand the stress and disruption that property damage can cause. From the initial emergency response through final restoration or reconstruction, our team focuses on clear communication, technical accuracy, and dependable results. Our goal is simple: to minimize disruption and restore your property to pre-loss condition—“Like it never even happened.”
SERVPRO of Downtown Austin/Team Jones specializes in the cleanup and restoration of residential and commercial properties following water, fire, smoke, mold, and storm damage. We are an IICRC Certified Firm, and our technicians receive ongoing training to meet established industry standards. Our work follows applicable IICRC guidelines, OSHA safety practices, EPA recommendations, and state regulatory requirements, including Texas Department of Licensing and Regulation (TDLR) guidelines for licensed mold remediation.
With experienced field teams, dedicated project coordination, and access to large-loss resources through the SERVPRO Disaster Recovery Team®, we are equipped to scale quickly for complex commercial and catastrophic events. Serving our community with professionalism, integrity, and care, SERVPRO of Downtown Austin/Team Jones is proud to uphold the trusted SERVPRO name that property owners have relied on since 1967.
