Meet Our Team

Natalie Highsmith is the Owner of SERVPRO ONEFORCE and a seasoned restoration professional with 15 years of experience in the industry. As the leader of a woman-owned business serving Austin, Dallas, and San Antonio, Natalie takes pride in creating a healthy, supportive workplace while fostering growth and development within the restoration industry.

She is dedicated to making sure her team delivers high-quality water damage restoration, fire damage cleanup, and mold remediation in Austin, Dallas, and San Antonio, living up to SERVPRO’s promise of being Faster to Any Size Disaster. She’s passionate about being an active part of the community and making a positive impact in Austin and across Texas. Natalie’s experience and commitment to leadership, professionalism, and community engagement make her a trusted and respected figure in the industry.

Ben Highsmith is the Chief Executive Officer (CEO) of SERVPRO ONEFORCE and a seasoned restoration professional with over 20 years of experience in water, fire, flood, and mold damage restoration. Ben’s restoration journey began in 2006 as a single-license startup in his home garage, and over six years he grew the business into a multi-unit, full-service operation that now provides water damage restoration, fire damage restoration, and mold remediation across Austin, Dallas, and San Antonio.

Ben is IICRC certified in Water Damage Restoration and a licensed mold remediator, bringing technical expertise and hands-on experience to every project. He has earned the Large Loss Designation for his contributions to the early success of commercial large loss services and has led teams responding to major floods, fires, and natural disasters across the country.

Under his leadership, he has overseen operations with hundreds of employees, building one of the best restoration teams in Texas on a culture of professionalism, reliability, and high-quality work. Ben’s experience, certifications, and dedication make him a trusted partner for Texas clients facing complex water, fire, flood, and mold restoration challenges.

Rachel Talbot is the Director of Client Experience at SERVPRO ONEFORCE, where she has led the Client Experience team since joining the company in 2022. A Texas State University graduate, Rachel brings a strong foundation in leadership and communication to her role.

She works directly with clients to deliver water damage restoration, fire and smoke cleanup, and mold remediation. With a focus on providing turnkey restoration solutions for both commercial and residential properties, Rachel makes sure every client gets a fast response and compassionate support from the first call through the end of the recovery process.

She is equally passionate about developing her team, cultivating a culture of growth, accountability, and long-term success within SERVPRO ONEFORCE.

Jasmin Leogue is a Client Experience Manager at SERVPRO ONEFORCE in San Antonio, bringing her background in marketing and customer relations to the restoration industry since 2021. She combines that expertise with close attention to detail to help clients through water damage restoration, fire damage restoration, and mold remediation in San Antonio with confidence and care.

Jasmin is dedicated to understanding each client’s needs and making sure the experience is smooth and high-quality from start to finish. She’s proud to be part of a San Antonio team known for fast response and turnkey restoration solutions, returning homes and businesses to preloss condition quickly and professionally.

Jasmin holds a bachelor’s degree in Marketing and brings creativity and curiosity to everything she does. Outside of work, she loves exploring with her three dogs and tackling new creative projects.

Cameron Treme is the Chief Operating Officer (COO) at SERVPRO ONEFORCE, bringing a strong background in architecture and commercial construction to the restoration industry. With four years of restoration experience and a decade managing large-scale construction projects, Cameron combines technical expertise with strategic leadership to support clients and teams.

He has overseen the construction of schools, condominiums, mid-rises, and government buildings, specializing in design-build projects, and applies that experience to guide restoration and reconstruction projects efficiently. Cameron is dedicated to delivering fast, turnkey restoration solutions that get homeowners and businesses back to normal sooner after water, fire, or mold damage.

Cameron holds a Master of Architecture and brings vision, precision, and a solutions-focused approach to every project, fostering long-term success for both his team and the clients SERVPRO ONEFORCE serves.

Amaris Carbajal is a Client Experience Manager at SERVPRO ONEFORCE in Austin, where she guides homeowners and businesses through water damage restoration, fire damage cleanup, and mold remediation in Austin with a smooth, stress-free experience. With a background in customer relations and service, Amaris is passionate about helping people through challenging situations with compassionate, professional support.

She works directly with clients to address concerns, answer questions, and provide guidance at every step, building strong relationships and earning trust for any emergency restoration need. Amaris is proud to be part of one of the best restoration teams in Austin, delivering turnkey restoration solutions that restore homes and businesses quickly and effectively.

Outside of work, Amaris enjoys staying active, spending time with friends, and exploring Austin with her two dogs. She brings dedication, empathy, and a solutions-first mindset to both her work and everyday life.

Tama’ra Terrell is a Client Experience Manager at SERVPRO ONEFORCE in San Antonio, where she helps homeowners and businesses through water damage restoration, fire damage cleanup, and mold remediation in San Antonio. Before joining SERVPRO ONEFORCE, she worked in software and printer sales, where she developed a client-first approach rooted in trust, responsiveness, and clear communication.

Tama’ra works closely with clients across San Antonio to understand their needs, guide them through the restoration process, and make sure every step feels supported, from the first call through project completion. She’s proud to help local families get reliable service from the best restoration team in San Antonio.

A self-described social butterfly, Tama’ra thrives on connecting with people and brings energy to every relationship she builds. Outside of work, she enjoys outdoor festivals and considers herself an enthusiastic home chef. Raised as a military brat between Kaiserslautern, Germany, and the DMV area, she brings an adaptable, people-first perspective shaped by a lifetime of building community wherever she’s been.

Mike Kearney is a Client Experience Manager at SERVPRO ONEFORCE, specializing in commercial large loss restoration in Dallas. With more than 35 years of experience in Dallas, Mike brings deep local knowledge and hands-on experience to every project, including a background owning a remodeling company and serving as Operations Director for a major North Dallas event venue.

Mike guides clients through large-scale fire damage restoration, water damage restoration, and mold remediation in Dallas, working closely with property owners, facility managers, and stakeholders to keep communication clear and outcomes strong. His commitment to disaster response runs deep: he worked for the State of Texas during Hurricane Katrina, where his efforts placing seniors in safe housing were recognized by the governors of both Louisiana and Texas, and he later supported recovery work during Hurricane Harvey in Houston.

Mike is committed to making SERVPRO ONEFORCE the best choice for commercial restoration in Dallas, helping businesses return to normal operations as quickly and smoothly as possible.

Carlos Gonzales is the Director of Mitigation Services for SERVPRO ONEFORCE in Austin, where he has spent 13 years with the company. He leads the team that helps Austin homes and businesses recover from property damage, focused on fast water damage response in Austin, along with fire and mold mitigation.

Carlos finds some of the most rewarding parts of his role in developing people, building strong teams, and continuously improving the service SERVPRO ONEFORCE provides to Austin customers.

Outside of work, Carlos’s greatest joy is spending time with his family. He and his wife are proud parents of three daughters. He also enjoys golfing whenever he can and spending weekends watching sports.

Anthony Pina is the General Manager for SERVPRO ONEFORCE in San Antonio, bringing more than a decade of hands-on restoration experience to his leadership role. He started in the industry in 2013 as a Monitoring Technician and joined SERVPRO in 2020.

That firsthand experience shapes how Anthony leads today. He oversees water damage restoration, fire damage cleanup, and mold remediation in San Antonio, making sure his team delivers fast, professional service from the moment a client calls. His path from technician to General Manager gives him a unique perspective on every stage of the restoration process and a genuine appreciation for the work his team does every day.

Outside of work, Anthony shares his life with his wife and their three boys. The family keeps a lively household of animals, including ponies, chickens, pigs, ducks, and turtles. His commitment to family and community reflects the same dedication he brings to leading SERVPRO ONEFORCE in San Antonio.

Carl Camplen is the Vice President of SERVPRO ONEFORCE’s Dallas market. He joined the team in December 2025 after 13 years as a Franchise Business Consultant for SERVPRO Headquarters, where he built extensive expertise in business operations, strategic growth, and franchise development.

Carl makes sure every project, from residential water damage restoration in Dallas to large-scale commercial restoration, is handled with professionalism and urgency, with a fast response on every job, big or small. Since stepping into his role, he has focused on strengthening operations and building capable teams so that Dallas clients get the quality and consistency that define the SERVPRO brand.

Carl brings a calm, solutions-driven approach that keeps projects moving and clients confident.

Lorna Horton is the SLED and Priority Account Manager at SERVPRO ONEFORCE, where she builds strategic partnerships with government agencies, schools, and priority accounts across Austin, Dallas, and San Antonio. A graduate of Texas State University, Lorna brings a strong background in business development, relationship management, and strategic growth to her role.

She works with public sector organizations to identify their restoration needs, navigate procurement, and put emergency response plans in place before disasters occur. Through contract development and collaboration with key stakeholders, Lorna helps agencies, schools, and organizations across Texas prepare for water damage restoration, fire and smoke cleanup, mold remediation, storm recovery, and other emergencies, so they get a fast response the moment disaster strikes.

Lorna is passionate about creating long-term partnerships that give Texas communities a reliable, trusted restoration partner when they need it most.

Brooke Adee is a Client Experience Manager at SERVPRO ONEFORCE in Austin, where she builds strong relationships with clients and delivers exceptional service throughout water damage restoration, fire damage cleanup, and mold remediation in Austin. She is passionate about clear communication, dependable support, and a positive experience for clients during challenging times.

Brooke graduated from the University of Georgia in 2023 with a bachelor’s degree in English. Her background in communication and writing helps her connect with clients, understand their needs, and make sure they feel informed and supported every step of the way.

Outside of work, Brooke enjoys developing her professional skills and making meaningful connections within the Austin community.