Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Hamblen & Grainger Counties

Our Google Reviews
(423) 318-6733
4.8
(119 reviews)

Service Areas

Morristown, TN | Whitesburg, TN | Woodcrest Hills, TN | Lowland, TN | Hamblen County, TN | Wolf Acres, TN

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Hamblen & Grainger Counties we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

I’m a teacher living in very stressful times. When I felt water on my feet when I came downstairs for coffee I knew I needed to delegate the cleanup to a professional and accountable team.  Your technicians at SERVPRO were the best and the process was surprisingly simple.  Thank you!

Mark H
Knoxville

Our washer and dryer are upstairs, which is great when you need to do a load of laundry before going to bed, but it is problematic when the washing machine leaks.  I thought the damage would ruin our ceiling along with the carpet, but SERVPRO was so quick to arrive that it was all dry and ready to go in no time at all.

Nelly B
Knoxville

We struggled to get our home back in order after a storm made its way into our living room.  Once we called SERVPRO, they helped us make sense of what needed to be done and guided us through the process.

Ozzie G
Knoxville

Timely service by knowledgeable technicians, even though their services were in high demand at the time of our call.  They were truthful in their assessment and worked with great transparency.

Alex S
Knoxville

We have a basement apartment we rarely go in, so we didn’t spot the storm damage right away.  Despite the prolonged exposure to water, SERVPRO was able to dry and restore the space. You can’t even tell that something happened.

Steve H
Knoxville

My walk-in closet was a mess after a leak in the adjoining bathroom.  You guys helped me save my purses, shoes clothes and shelves by acting so quickly. All in all, it was a very simple process.

Lucy M
Knoxville

Whenever I find a great resource, I share it with my girlfriends- a florist, a baker, a make-up artist.  I never thought I would recommend a water restoration company, but I did!  SERVPRO is the best!

Sarah W
Knoxville

I noticed a small leak in my bathroom a few months ago and thought I had fixed it.  To my surprise, the wallpaper started peeling off because of the leak, which is how I ended up calling a restoration service to help.  SERVPRO lives up to its good name, I highly recommend them.

Clay M
Knoxville

When you work the overnight shift, it is really hard to handle home emergencies when you’re supposed to be sleeping.  I decided to trust SERVPRO to take care of the leak and its damage and they did not disappoint.  They kept me up to speed and delivered on what they promised.

Jan R
Knoxville

I’m a teacher living in very stressful times. When I felt water on my feet when I came downstairs for coffee I knew I needed to delegate the cleanup to a professional and accountable team.  Your technicians at SERVPRO were the best and the process was surprisingly simple.  Thank you!

Mark H
Knoxville

Our washer and dryer are upstairs, which is great when you need to do a load of laundry before going to bed, but it is problematic when the washing machine leaks.  I thought the damage would ruin our ceiling along with the carpet, but SERVPRO was so quick to arrive that it was all dry and ready to go in no time at all.

Nelly B
Knoxville

We struggled to get our home back in order after a storm made its way into our living room.  Once we called SERVPRO, they helped us make sense of what needed to be done and guided us through the process.

Ozzie G
Knoxville

Timely service by knowledgeable technicians, even though their services were in high demand at the time of our call.  They were truthful in their assessment and worked with great transparency.

Alex S
Knoxville

We have a basement apartment we rarely go in, so we didn’t spot the storm damage right away.  Despite the prolonged exposure to water, SERVPRO was able to dry and restore the space. You can’t even tell that something happened.

Steve H
Knoxville

My walk-in closet was a mess after a leak in the adjoining bathroom.  You guys helped me save my purses, shoes clothes and shelves by acting so quickly. All in all, it was a very simple process.

Lucy M
Knoxville

Whenever I find a great resource, I share it with my girlfriends- a florist, a baker, a make-up artist.  I never thought I would recommend a water restoration company, but I did!  SERVPRO is the best!

Sarah W
Knoxville

I noticed a small leak in my bathroom a few months ago and thought I had fixed it.  To my surprise, the wallpaper started peeling off because of the leak, which is how I ended up calling a restoration service to help.  SERVPRO lives up to its good name, I highly recommend them.

Clay M
Knoxville

When you work the overnight shift, it is really hard to handle home emergencies when you’re supposed to be sleeping.  I decided to trust SERVPRO to take care of the leak and its damage and they did not disappoint.  They kept me up to speed and delivered on what they promised.

Jan R
Knoxville

About Us

Your Neighbors in Restoration, Here in the Heart of East Tennessee

When disaster strikes in Morristown, whether it’s a soaked basement in Russellville or fire damage in Bean Station, SERVPRO is the name folks know they can count on. We’re not just a cleanup crew—we’re your neighbors. We live here, raise our families here, and drink the same sweet tea on the porch after a storm rolls through.

Born for the Tough Jobs—Right Here at Home
With years of experience under our belts and certifications that’d make a toolbelt jealous, our team specializes in water damage restoration, fire and smoke cleanup, mold remediation, and more. When the unexpected hits, we don’t flinch—we show up fast, with the gear and grit to get your home or business back to “Like it never even happened.”

Our approach is hands-on and heart-first. Think of us as restoration first responders: trained, tested, and always ready to roll, rain or shine, day or night.

What Makes SERVPRO Different?

  • Local Commitment: We’re deeply rooted in Hamblen and Grainger Counties—we know the quirks of older homes near Cherokee Lake and the drainage woes after a Tennessee downpour.
  • 24/7 Response: Emergencies don’t punch a time clock, and neither do we.
  • State-of-the-Art Tools: From moisture meters to air scrubbers, we bring high-tech help to high-stress situations.
  • Certified Expertise: Our technicians are IICRC-certified and trained to handle the most challenging situations while treating your space with respect.

More Than Cleanup—We Restore Peace of Mind
Restoration isn’t just about tools and tarps. It’s about listening, understanding, and restoring more than just buildings—it’s about restoring your sense of normal. Whether it’s a burst pipe or post-fire cleanup, we walk you through every step with clear communication and small-town care.

Ready to take the first step toward restoring your space—and your peace of mind? Let’s make things right, together. SERVPRO is here in Morristown, always ready when you need us.

John A. & Kristina L. Greenway
John A. & Kristina L. Greenway
Owners of SERVPRO of Hamblen & Grainger Counties

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.