Meet Our Team

The President of SERVPRO of Hamblen County is John Greenway. He was raised in Northwest Knoxville since his parents relocated to find work at Oak Ridge National Laboratory. He matriculated from Central High School and then received a baseball scholarship to Roane State Community College in Harriman, TN. He led the team to victory in the state championship as team co-captain. John then earned a baseball scholarship to Austin Peay State University in Clarksville, TN, where he achieved Academic All American honors. He met his wife Kristina from Fort Lauderdale, Florida, who was attending on a volleyball scholarship. Quite the athletic duo! John then transferred to the University of Tennessee to earn his B.S. in Education. John is the proud parent of two sons. He worked 18 years with Wyeth Pharmaceuticals as a sales representative and then as a District Manager. John has since earned his WRT, ASD, and CDS certifications in the restoration industry. John’s training and experience position him as an expert in the large loss recovery program of our SERVPRO^®; franchise.

Vice President Kristina Greenway was reared in Fort Lauderdale, FL. and attended Broward Junior College. She went to Austin Peay State University on a volleyball scholarship, where she met her future husband and business partner, John. He attended on a baseball scholarship. Kristina relocated to Knoxville, then married and raised her two sons there in West Hills. She volunteered and worked in many entrepreneurial endeavors, such as opening a new greeting card line called Old Grouch™. Kristina, also from Lincoln Memorial University, earned a dual master's degrees.

Kristina is passionate about education and assisting others. She is a visionary, and this ability has been very valuable regarding her work at SERVPRO of Hamblen County. Kristina has been committed to promoting others in the field of crime scene and biohazard cleanup. She has worked for and achieved one of the highest certifications in blood-borne pathogen and biohazard cleanup through the American BioRecovery Association (ABRA) by completing her Certified BioRecovery Masters (CBRM.) Kristina is the Vice President of ABRA and is proactive in teaching other companies of this nonprofit Educational Association. Kristina has pursued and achieved Certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC.) These include water restoration (WRT), fire & smoke remediation (FSRT), and advanced microbial remediation (AMRT.) Kristina is focused and passionate about helping and encouraging all individuals; in fact, her life's mission can be best defined with one statement: “Helping others in their time of need is one of life’s greatest privileges”™.

Sean Greenway serves as Sales and Marketing Director for SERVPRO of Hamblen & Grainger Counties, bringing a strong blend of field experience, sales leadership, and restoration industry knowledge to the team. Originally from Knoxville, Tennessee, Sean grew up playing baseball through high school and college before returning to the University of Tennessee and beginning summer work with SERVPRO.

With SERVPRO of Hamblen & Grainger Counties since 2013, Sean’s career began in operations, where he worked as a technician and later as a crew chief. That hands-on experience gave him a practical understanding of water damage restoration, fire damage restoration, mold remediation, and the customer concerns that come with property damage. He later transitioned into sales and marketing as an account manager, eventually becoming a lead trainer for new sales hires and moving into his current director role.

Sean is Sandler Sales Certified and has completed additional leadership and management training. He also holds IICRC certifications in FSRT, WRT, and ASD. Over the years, he has supported storm response efforts across more than 20 catastrophic storm sites, helping manage high-volume call overflow and rapid response needs.

Outside of work, Sean enjoys golf and spending time with his growing family, including two children with one on the way.

Lisa Breuer is the Finance Manager for SERVPRO of Hamblen & Grainger Counties, where she helps keep the financial side of the business organized, accurate, and ready to support the team’s restoration work. With Team Greenway since 2014, Lisa brings 40 years of accounting experience and a strong background in small business finance.

Her career began at the Campbell County School Board, where one of her first responsibilities was entering a month-end journal entry. That early experience grew into a long career focused on accounting systems, reporting, internal controls, and financial process improvement. Lisa became Finance Manager in early 2023 and now manages and mentors two Accounting Clerks while working closely with ownership, department managers, outside accountants, financial advisors, and related business entities.

Over the years, Lisa has helped improve financial systems and processes, implement software, maintain internal controls, support tax compliance, meet reporting deadlines, and successfully complete audits. Her behind-the-scenes work helps the company stay organized so the team can remain focused on serving customers throughout Hamblen and Grainger Counties.

Lisa holds a Bachelor of Science in Accounting and has earned additional certificates and academic honors. Outside of work, she enjoys mission trips, reading, studying her Bible, teaching AWANA kids, walking Conquer Challenge trails, and spending time with her grandchildren and family.

Production Manager

Senior Production Manager

Alex Oakes is the Manager of Support Services/Senior Estimator for SERVPRO of Hamblen & Grainger Counties, where he supports both the field team and customers through the estimating and project coordination process. With SERVPRO of Hamblen & Grainger Counties since 2014, Alex has built his career from the ground up, beginning as a Technician before moving into roles as Crew Chief, Admin/Mitigation Estimator, Construction Project Manager/Estimator, Senior Mitigation Estimator, and his current leadership position.

Because Alex has worked in both hands-on restoration and estimating roles, he brings a practical understanding of how water damage restoration, fire damage restoration, mold remediation, and reconstruction projects move from the first response to completion. His experience helps him prepare detailed estimates, support accurate documentation, and communicate clearly with customers, crews, and insurance-related partners.

Alex holds IICRC certifications in WRT, ASD, FSRT, and OCT. He is also Xactimate certified and Time & Materials Estimating certified, giving him a strong technical foundation for supporting restoration projects throughout Hamblen and Grainger Counties.

Outside of work, Alex enjoys time with his wife, son, and daughter. Their family stays busy at the ballfield and enjoys traveling and camping with friends and family whenever they can.

Production Manager

Alan Lewis serves as General Manager for SERVPRO of Hamblen & Grainger Counties, helping support the team’s day-to-day operations and customer-focused restoration work throughout the local area. With SERVPRO of Hamblen & Grainger Counties since 2024, Alan plays an important role in keeping projects organized, communication clear, and teams prepared to respond when customers need help.

As General Manager, Alan helps guide the internal coordination that supports water damage restoration, fire damage restoration, mold remediation, and other cleanup and restoration services. His role requires steady leadership, attention to detail, and a practical understanding of what customers are facing after property damage. Whether the team is responding to an emergency or helping a property move through the recovery process, Alan’s focus is on making sure work is handled professionally and efficiently.

Customers and team members alike benefit from having a manager who understands the importance of clear expectations, timely follow-through, and dependable service. In a restoration business, those details matter, especially when homeowners and business owners are dealing with stressful or unexpected damage.

Alan’s leadership helps strengthen the team behind the scenes so SERVPRO can continue serving Hamblen and Grainger Counties with care, responsiveness, and professionalism.

Shanna Wilhite serves as Marketing Coordinator for SERVPRO of Hamblen & Grainger Counties, helping create meaningful connections between the team and the communities it serves. With the company since 2024, Shanna brings more than two decades of experience in marketing, design, event coordination, and small business ownership to her role.

Shanna’s career includes seven years with the Tennessee Valley Fair, where she managed events and earned multiple national awards from the International Association of Fairs and Expositions for marketing and communications. She is also the owner of Beautiful Chaos, a custom design and print company that helps businesses bring their brands to life through creative marketing, apparel, promotional products, and print solutions. Her earlier experience as the owner of a custom cake design business also shaped her eye for detail and her customer-focused approach.

In her role, Shanna supports community partnerships, event planning, and marketing efforts that help local customers become more familiar with the people and services behind the SERVPRO name. Her work helps strengthen awareness of restoration services throughout Hamblen and Grainger Counties while keeping the message approachable and community-centered.

Away from work, Shanna enjoys gardening, landscape design, home projects, and spending time with her husband, John, and their three sons.

Steven Kuhn is the Human Resources Manager for SERVPRO of Hamblen & Grainger Counties, where he helps support the team members who serve local customers during water damage, fire damage, mold, and other restoration needs. With SERVPRO since 2024, Steven brings more than 20 years of human resources experience across a wide range of industries, including law firms, major health systems, nonprofits, technology companies, and zoological organizations.

His HR background includes developing performance evaluation processes, supporting pay-for-performance systems, improving benefits programs, and helping teams communicate more clearly. Steven also has experience with OSHA 10, construction safety, HRIS platforms, payroll systems, timekeeping software, and modern HR tools that help growing companies stay organized and efficient.

At SERVPRO, Steven has played an important role in implementing BambooHR to improve SOP tracking, document management, electronic employee records, performance tracking, and overall organizational growth. His work helps strengthen the internal systems that allow restoration teams to stay focused, responsive, and prepared for customers throughout Hamblen and Grainger Counties.

Steven holds a master’s degree in Organizational Management and a bachelor’s degree in Psychology. Away from work, he enjoys spending time outdoors kayaking, fishing, and doing what he likes to call “chainsaw therapy.”