
Meet Our Team
All it takes is one call to SERVPRO of Richland County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Philip Nave- VP, General Manager Columbia Operations, team member at SERVPRO of Richland County]()
Philip Nave- VP, General Manager Columbia Operations
Phillip Nave serves as General Manager of Columbia Operations, bringing more than 20 years of experience within the SERVPRO system to his role. His deep industry knowledge and operational expertise provide strong leadership across mitigation and reconstruction, ensuring projects are executed efficiently and to the highest standard.
Phillip is known for his steady leadership style, clear expectations, and commitment to accountability. He works closely with production teams, estimators, and operations leaders to keep jobs moving, maintain quality control, and deliver consistent results for clients and partners.
With decades of hands-on experience and a practical, solutions-driven mindset, Phillip plays a critical role in driving performance and strengthening operations throughout the Columbia market.
Phillip is a South Carolina native and has worked with SERVPRO since 2006.
![Zach Wilkerson - Business Development, team member at SERVPRO of Richland County]()
Zach Wilkerson - Business Development
Zach Wilkerson serves on our Business Development team, focused on building meaningful relationships and strengthening our presence throughout the Columbia market. He works closely with property managers, insurance professionals, facility leaders, and community partners to ensure they have a trusted restoration resource ready to respond when it matters most.
Zach brings energy, consistency, and a service-driven mindset to his role. He understands that strong partnerships are built on follow-through and reliability, not just introductions. By staying engaged, responsive, and proactive, he helps position our team as a dependable, results-oriented partner.
His professionalism and commitment to supporting both clients and the operations team make him an important driver of growth and a trusted face of our organization in the community.
![Penny Benkeser - Owner, CEO, team member at SERVPRO of Richland County]()
Penny Benkeser - Owner, CEO
Penny is the Owner and Chief Executive Officer, providing the vision and leadership that drives the organization’s growth across the Carolinas. As an owner-operator, she is deeply invested in both the long-term success of the business and the people who make it run every day.
She leads with clarity, high standards, and an unwavering commitment to integrity. Penny is passionate about developing leaders, building scalable systems, and protecting the culture that defines the Wolfpack. She believes growth should never come at the expense of service or values, and she works closely with her leadership team to ensure the organization remains proactive, prepared, and results-oriented. Her steady leadership and ownership mindset set the tone for the entire company.
![Danny Cox - Owner, CFO, team member at SERVPRO of Richland County]()
Danny Cox - Owner, CFO
Danny serves as Owner and Chief Financial Officer, helping guide the financial strength and strategic direction of the organization. As an owner-operator, he brings both vision and discipline to the business, ensuring growth is backed by strong financial systems and smart decision-making.
With a background in financial services and an entrepreneurial mindset, Danny focuses on scalability, operational efficiency, and long-term sustainability. He works closely with leadership to align budgets, forecasting, and performance metrics with the company’s larger goals.
Danny is known for his steady, analytical approach and commitment to accountability. His leadership ensures the organization remains financially healthy, positioned for growth, and equipped to continue investing in its people and communities across the Carolinas.
![Ashley Cox - Marketing and Communication Coordinator, team member at SERVPRO of Richland County]()
Ashley Cox - Marketing and Communication Coordinator
Ashley Cox serves as Marketing & Communication Coordinator, leading the strategy and execution of the company’s internal and external messaging. She oversees brand consistency across digital platforms, social media, newsletters, and community outreach, ensuring every touchpoint reflects the organization’s values and voice.
Ashley blends creativity with structure, turning complex projects, field stories, and growth initiatives into clear, compelling content. She works closely with leadership, business development, and operations to highlight results, strengthen community relationships, and support ongoing expansion across the Carolinas.
Known for her attention to detail and ability to translate vision into action, Ashley plays a key role in protecting the brand, celebrating the Wolfpack culture, and driving visibility in every market the team serves.
![Ben Wilson - Mitigation Manager, Production, team member at SERVPRO of Richland County]()
Ben Wilson - Mitigation Manager, Production
Ben Wilson serves as Mitigation Manager, Production, bringing hands-on experience and steady leadership to every loss. A carpenter by trade, Ben has been in the mitigation industry since 2008 and holds his WRT, ASD, and AMRT certifications. His deep field knowledge and practical mindset make him a trusted leader for crews and a reliable resource on complex jobs.
Ben is known for setting clear expectations, maintaining strong production standards, and leading from the front. He balances urgency with quality, ensuring projects stay on schedule without cutting corners.
Outside of work, Ben is a proud husband and father of three. His family stays busy with marching band in the fall and dance and lacrosse in the spring — and as a lifelong Gamecock fan, he’s right at home leading in the Carolinas.
![Hunter Sgorrano - Business Development Representative, team member at SERVPRO of Richland County]()
Hunter Sgorrano - Business Development Representative
Hunter Sgorrano serves as a Business Development Representative, focused on strengthening relationships and expanding our presence in the community. He works closely with property managers, insurance agents, and commercial partners to ensure they have a dependable restoration resource they can call at any time.
Hunter brings energy, consistency, and a service-driven mindset to his role. He understands that trust is built over time, so he prioritizes follow-through, clear communication, and being present when partners need support. His proactive approach and commitment to representing our team with professionalism help drive growth while reinforcing our reputation for reliability and results.
![Brandon McLemore - Construction Division Director, Columbia, team member at SERVPRO of Richland County]()
Brandon McLemore - Construction Division Director, Columbia
Brandon McLemore serves as Construction Division Director for our Columbia operations, leading reconstruction projects with a strong focus on quality, accountability, and client satisfaction. He oversees everything from initial scope to final walkthrough, ensuring each build is completed efficiently and to the highest standard.
Brandon is known for his steady leadership, clear communication, and ability to manage complex projects without losing attention to detail. He works closely with estimators, project managers, subcontractors, and clients to keep timelines on track and expectations aligned. His commitment to craftsmanship and results-driven execution plays a key role in delivering seamless reconstruction experiences for the clients and partners we serve.
![Ian McPeek - HR Manager, team member at SERVPRO of Richland County]()
Ian McPeek - HR Manager
Ian McPeek serves as HR Manager, supporting our team members across every office with professionalism, approachability, and a people-first mindset. He oversees recruiting, onboarding, compliance, and employee relations, helping ensure our team is supported from day one and set up for long-term success.
Ian is known for being steady, fair, and solutions-oriented. Whether guiding leaders through personnel decisions or helping employees navigate questions and opportunities, he brings clarity and consistency to the process. His focus on building strong systems while maintaining a positive culture helps strengthen our Wolfpack and ensures we continue to grow with the right people in the right roles.
What our
customers are saying
Our Technician was Princeton, he had good response time and was excellent at explaining the steps!
I really appreciate ServPro and specially DeCarlo for the quick, efficient and professional service. He made a stressful situation better.
We had Courtney Archie from Servpro come out to set up dehumidifiers/fans to soak up moisture and water from are water leak from are bathroom that went to are sons room, he was very respectful and helpful. Overall, a great person!
Archie and Austin have been very helpfull with my water damage. They explained exactly how things would move forward and have been in direct contact with my insurance company. They eased my anxiety about this process immensely. Thanks guys!
Charles was friendly and explained everything very well for the mitigation process. Worked very fast and efficiently! Recommend to anyone looking for reputable team!
We had Courtney Archey come to our home. He was very professional and did a fantastic job. Thank you Servpro for helping us out in a time of need!!
Guys were curious and professional. Respectful of my personal property.
Princeton and Dre were Very professional and highly recommended!
Decarlo was wonderful! He responded promptly and assessed the situation with professionalism and addressed all of our concerns!
About Us
OUR STORY
We opened our first SERVPRO franchise in May 2012. Customer service is at the heart of what we do and has led to numerous awards as a Top 50 SERVPRO franchise. Our business grew rapidly and in addition to serving the greater Charlotte area, we also own SERVPRO franchises in Northwest Charlotte, Lake Norman, Gaston County, Lincoln County and South Carolina – serving both the York County and Richland County markets. Our team works 24/7/365 to meet the disaster restoration needs of our customers. We are here to help make any size disaster “Like it never even happened.” ® We are locally and veteran owned.
OUR SERVICES
Our team at SERVPRO of Richland County has over 25 years of experience in the disaster restoration industry and understands the pain and worry that comes with a water or fire damage and the disruption it causes to your home or business. SERVPRO is a full-service restoration company specializing in the cleanup, restoration, and reconstruction of residential and commercial properties. We also remediate mold from your home or business. Other services include (but not limited to):
- Post Construction Cleaning
- COVID-19 Virus Disinfection and Cleaning
- Biohazard
- Crime Scene and Vandalism Clean Up
- Contents Cleaning, Restoration, and Storage
- Media Blasting (Mold, Fire/Smoke, and Stain Removal)
- Catastrophic Storm Response
Whether it’s damage to your home, your business, or you need full-service restoration due to a major disaster such as a hurricane or tornado — our team can handle it.
AFFILIATIONS
- Building Owners Management Association (BOMA)
- Commercial Real Estate Executive Women (CREW)
- Industrial Networking Group
- Institute of Real Estate Management (IREM)
- National Association of Women Business Owners (NAWBO)
- North Carolina Healthcare Engineers Association (NCHEA)
- Vistage
AWARDS
- Charlotte Business Journal's Fast 50
- Charlotte Business Journal's Women in Business Award
- Lake Norman Chamber of Commerce Outstanding Small Business
- NAWBO National Woman Business Owner of Year Finalist
- NAWBO Rising Star Award
- SMARTCEO Brava Award
- TOP 100 SERVPRO (multiple years)
- SERVPRO Award for Outstanding Sales (multiple years)
Certifications
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Insurance and Payment Information
For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.









