Penny Benkeser, J. Daniel Cox
Penny Benkeser, J. Daniel Cox
Owners of SERVPRO of Richland County

Meet Our Team

All it takes is one call to SERVPRO of Richland County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Richland County
Our Google Reviews
(803) 419-0470
4.8
(346 reviews)
Meet our Team. Here to Help 24/7
  • Philip Nave- VP, General Manager Columbia Operations, team member at SERVPRO of Richland County

    Philip Nave- VP, General Manager Columbia Operations

    Phillip Nave serves as General Manager of Columbia Operations, bringing more than 20 years of experience within the SERVPRO system to his role. His deep industry knowledge and operational expertise provide strong leadership across mitigation and reconstruction, ensuring projects are executed efficiently and to the highest standard.

    Phillip is known for his steady leadership style, clear expectations, and commitment to accountability. He works closely with production teams, estimators, and operations leaders to keep jobs moving, maintain quality control, and deliver consistent results for clients and partners.

    With decades of hands-on experience and a practical, solutions-driven mindset, Phillip plays a critical role in driving performance and strengthening operations throughout the Columbia market.

    Phillip is a South Carolina native and has worked with SERVPRO since 2006.

  • Zach Wilkerson - Business Development, team member at SERVPRO of Richland County

    Zach Wilkerson - Business Development

    Zach Wilkerson serves on our Business Development team, focused on building meaningful relationships and strengthening our presence throughout the Columbia market. He works closely with property managers, insurance professionals, facility leaders, and community partners to ensure they have a trusted restoration resource ready to respond when it matters most.

    Zach brings energy, consistency, and a service-driven mindset to his role. He understands that strong partnerships are built on follow-through and reliability, not just introductions. By staying engaged, responsive, and proactive, he helps position our team as a dependable, results-oriented partner.

    His professionalism and commitment to supporting both clients and the operations team make him an important driver of growth and a trusted face of our organization in the community.

  • Penny Benkeser - Owner, CEO, team member at SERVPRO of Richland County

    Penny Benkeser - Owner, CEO

    Penny is the Owner and Chief Executive Officer, providing the vision and leadership that drives the organization’s growth across the Carolinas. As an owner-operator, she is deeply invested in both the long-term success of the business and the people who make it run every day.

    She leads with clarity, high standards, and an unwavering commitment to integrity. Penny is passionate about developing leaders, building scalable systems, and protecting the culture that defines the Wolfpack. She believes growth should never come at the expense of service or values, and she works closely with her leadership team to ensure the organization remains proactive, prepared, and results-oriented. Her steady leadership and ownership mindset set the tone for the entire company.

  • Danny Cox - Owner, CFO, team member at SERVPRO of Richland County

    Danny Cox - Owner, CFO

    Danny serves as Owner and Chief Financial Officer, helping guide the financial strength and strategic direction of the organization. As an owner-operator, he brings both vision and discipline to the business, ensuring growth is backed by strong financial systems and smart decision-making.

    With a background in financial services and an entrepreneurial mindset, Danny focuses on scalability, operational efficiency, and long-term sustainability. He works closely with leadership to align budgets, forecasting, and performance metrics with the company’s larger goals.

    Danny is known for his steady, analytical approach and commitment to accountability. His leadership ensures the organization remains financially healthy, positioned for growth, and equipped to continue investing in its people and communities across the Carolinas.

  • Ashley Cox - Marketing and Communication Coordinator, team member at SERVPRO of Richland County

    Ashley Cox - Marketing and Communication Coordinator

    Ashley Cox serves as Marketing & Communication Coordinator, leading the strategy and execution of the company’s internal and external messaging. She oversees brand consistency across digital platforms, social media, newsletters, and community outreach, ensuring every touchpoint reflects the organization’s values and voice.

    Ashley blends creativity with structure, turning complex projects, field stories, and growth initiatives into clear, compelling content. She works closely with leadership, business development, and operations to highlight results, strengthen community relationships, and support ongoing expansion across the Carolinas.

    Known for her attention to detail and ability to translate vision into action, Ashley plays a key role in protecting the brand, celebrating the Wolfpack culture, and driving visibility in every market the team serves.

  • Ben Wilson - Mitigation Manager, Production, team member at SERVPRO of Richland County

    Ben Wilson - Mitigation Manager, Production

    Ben Wilson serves as Mitigation Manager, Production, bringing hands-on experience and steady leadership to every loss. A carpenter by trade, Ben has been in the mitigation industry since 2008 and holds his WRT, ASD, and AMRT certifications. His deep field knowledge and practical mindset make him a trusted leader for crews and a reliable resource on complex jobs.

    Ben is known for setting clear expectations, maintaining strong production standards, and leading from the front. He balances urgency with quality, ensuring projects stay on schedule without cutting corners.

    Outside of work, Ben is a proud husband and father of three. His family stays busy with marching band in the fall and dance and lacrosse in the spring — and as a lifelong Gamecock fan, he’s right at home leading in the Carolinas.

  • Hunter Sgorrano - Business Development Representative, team member at SERVPRO of Richland County

    Hunter Sgorrano - Business Development Representative

    Hunter Sgorrano serves as a Business Development Representative, focused on strengthening relationships and expanding our presence in the community. He works closely with property managers, insurance agents, and commercial partners to ensure they have a dependable restoration resource they can call at any time.

    Hunter brings energy, consistency, and a service-driven mindset to his role. He understands that trust is built over time, so he prioritizes follow-through, clear communication, and being present when partners need support. His proactive approach and commitment to representing our team with professionalism help drive growth while reinforcing our reputation for reliability and results.

  • Brandon McLemore - Construction Division Director, Columbia, team member at SERVPRO of Richland County

    Brandon McLemore - Construction Division Director, Columbia

    Brandon McLemore serves as Construction Division Director for our Columbia operations, leading reconstruction projects with a strong focus on quality, accountability, and client satisfaction. He oversees everything from initial scope to final walkthrough, ensuring each build is completed efficiently and to the highest standard.

    Brandon is known for his steady leadership, clear communication, and ability to manage complex projects without losing attention to detail. He works closely with estimators, project managers, subcontractors, and clients to keep timelines on track and expectations aligned. His commitment to craftsmanship and results-driven execution plays a key role in delivering seamless reconstruction experiences for the clients and partners we serve.

  • Ian McPeek - HR Manager, team member at SERVPRO of Richland County

    Ian McPeek - HR Manager

    Ian McPeek serves as HR Manager, supporting our team members across every office with professionalism, approachability, and a people-first mindset. He oversees recruiting, onboarding, compliance, and employee relations, helping ensure our team is supported from day one and set up for long-term success.

    Ian is known for being steady, fair, and solutions-oriented. Whether guiding leaders through personnel decisions or helping employees navigate questions and opportunities, he brings clarity and consistency to the process. His focus on building strong systems while maintaining a positive culture helps strengthen our Wolfpack and ensures we continue to grow with the right people in the right roles.


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What our
customers are saying

Don service was excellent and smells so Good!!!!!

Autumn Garner

Makayla!

Ciera Cruz

Hot water heater flooded bedroom. Princeton and Archie came to the rescue. Took padding out underneath carpet, set up fans and humidifier. Came back today and had to take ceiling out. Have been very professional and kind in a terrible situation

Barbara Oliver

Tia is great! I remember how nice & helpful she was when I used SERVPRO four years ago. She is a real credit to this business---SERVPRO is lucky to have her!

Elizabeth

Dom and partner were out today to check on progress and remove equipment. He swept the floor and cleaned up before he left. Very efficient, pleasant and respectful of my home. Would recommend.

Robin Byrne

So i would like clarify my stars this is just for the personal young Men that came out to do work for me in my home Princeton & Marquis they was very respectfully and worked very hard and they took the time to explain what they was doing when i called guess what they committed and let me know if they was coming and when they didn’t show up i reached out and said no i am not on your job today As far as Servpro the company very bad communication skills left me for weeks without repairs i was never even offered well if you would like to pay out of pocket you are more then welcome too until we get with your insurance was a option would have been done but guess what i wasn’t offered that nothing being done and apart of it was my insurance company fault for a few weeks but once everything got cleared it they still didn’t treat us right as a customer. Chelsea Gordon seemed like she cared at first then after everything was said and done bad communication skills no return calls no redone quotes no emails i would of excepted anything with some type of form of communication even a text if you to busy to call.I had to call the main office to get someone to upload pics that was supposed to be sent in a portal not straight to a adjuster it was like i had to learn her job on my own to get it done that was so unfair. My kids was sick i was getting sick it was just horrible. The person Mr Peter that was over my case with my stuff being done he was nice in person but very bad communication and a lack of understanding i was told yes i will call you back and i will make sure your job gets taken care of well it didn’t. He dropped the ball on my family and I so many times instead of being upfront and honest about the situation he left my love ones and I in limbo so a lot of things was done on our own. This case has been a nightmare overall but as i said some of the people we met along the way was very very nice and willing to understand and see why we was upset and tried to make it better but the beginning and ending has been very off. My job is still not complete 6 weeks in but i am praying for some type of change. The new manager Bryan and it’s another one but i am not sure of his name sure he knows who he is have been very nice and tried to change a lot of things but it has been so far in for them it’s like it’s one thing after another but they are easy and they do get back in touch and the explain the way and that’s why i decided to give the stars for the people i would say not all of them but o well just saying my overall experience.

Dominique Stewart

Charles and team were excellent. The communication the work healthy during the time that I was going through I would definitely recommend him to neighbors and friends if anyone who is going through a problem that means they help very knowledgeable with the products that he used and explained to me as he was on the wrong of what he was doing during the process of demolition.

Natasha Ledyard

Wonderful experience with the staff! Would definitely recommend and use them again!

Susan ONeal

ServePro has come out twice now due to flooding in our poolhouse area after the torrential downpours in Lexington the last several weeks. They are always very respectful and get to work immediately to get us dried out. Hopefully we do not need them any time soon but I know if we do they will be there right away and will take care of our issues.

Dana Finley

About Us

OUR STORY

We opened our first SERVPRO franchise in May 2012. Customer service is at the heart of what we do and has led to numerous awards as a Top 50 SERVPRO franchise.  Our business grew rapidly and in addition to serving the greater Charlotte area, we also own SERVPRO franchises in Northwest Charlotte, Lake Norman, Gaston County, Lincoln County and South Carolina – serving both the York County and Richland County markets. Our team works 24/7/365 to meet the disaster restoration needs of our customers. We are here to help make any size disaster “Like it never even happened.” ® We are locally and veteran owned.



OUR SERVICES

Our team at SERVPRO of Richland County has over 25 years of experience in the disaster restoration industry and understands the pain and worry that comes with a water or fire damage and the disruption it causes to your home or business. SERVPRO is a full-service restoration company specializing in the cleanup, restoration, and reconstruction of residential and commercial properties. We also remediate mold from your home or business. Other services include (but not limited to):

  • Post Construction Cleaning
  • COVID-19 Virus Disinfection and Cleaning
  • Biohazard
  • Crime Scene and Vandalism Clean Up
  • Contents Cleaning, Restoration, and Storage
  • Media Blasting (Mold, Fire/Smoke, and Stain Removal)
  • Catastrophic Storm Response

Whether it’s damage to your home, your business, or you need full-service restoration due to a major disaster such as a hurricane or tornado — our team can handle it.

AFFILIATIONS

  • Building Owners Management Association (BOMA)
  • Commercial Real Estate Executive Women (CREW)
  • Industrial Networking Group
  • Institute of Real Estate Management (IREM)
  • National Association of Women Business Owners (NAWBO)
  • North Carolina Healthcare Engineers Association (NCHEA)
  • Vistage

AWARDS

  • Charlotte Business Journal's Fast 50
  • Charlotte Business Journal's Women in Business Award
  • Lake Norman Chamber of Commerce Outstanding Small Business
  • NAWBO National Woman Business Owner of Year Finalist
  • NAWBO Rising Star Award
  • SMARTCEO Brava Award
  • TOP 100 SERVPRO (multiple years)
  • SERVPRO Award for Outstanding Sales (multiple years)

Certifications

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • FSRT - Fire & Smoke Damage Restoration Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

Insurance and Payment Information

For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

Penny Benkeser, J. Daniel Cox
Penny Benkeser, J. Daniel Cox
Owners of SERVPRO of Richland County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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