Meet Our Team

Phillip Nave serves as General Manager of Columbia Operations, bringing more than 20 years of experience within the SERVPRO system to his role. His deep industry knowledge and operational expertise provide strong leadership across mitigation and reconstruction, ensuring projects are executed efficiently and to the highest standard.

Phillip is known for his steady leadership style, clear expectations, and commitment to accountability. He works closely with production teams, estimators, and operations leaders to keep jobs moving, maintain quality control, and deliver consistent results for clients and partners.

With decades of hands-on experience and a practical, solutions-driven mindset, Phillip plays a critical role in driving performance and strengthening operations throughout the Columbia market.

Phillip is a South Carolina native and has worked with SERVPRO since 2006.

Zach Wilkerson serves on our Business Development team, focused on building meaningful relationships and strengthening our presence throughout the Columbia market. He works closely with property managers, insurance professionals, facility leaders, and community partners to ensure they have a trusted restoration resource ready to respond when it matters most.

Zach brings energy, consistency, and a service-driven mindset to his role. He understands that strong partnerships are built on follow-through and reliability, not just introductions. By staying engaged, responsive, and proactive, he helps position our team as a dependable, results-oriented partner.

His professionalism and commitment to supporting both clients and the operations team make him an important driver of growth and a trusted face of our organization in the community.

Penny is the Owner and Chief Executive Officer, providing the vision and leadership that drives the organization’s growth across the Carolinas. As an owner-operator, she is deeply invested in both the long-term success of the business and the people who make it run every day.

She leads with clarity, high standards, and an unwavering commitment to integrity. Penny is passionate about developing leaders, building scalable systems, and protecting the culture that defines the Wolfpack. She believes growth should never come at the expense of service or values, and she works closely with her leadership team to ensure the organization remains proactive, prepared, and results-oriented. Her steady leadership and ownership mindset set the tone for the entire company.

Danny serves as Owner and Chief Financial Officer, helping guide the financial strength and strategic direction of the organization. As an owner-operator, he brings both vision and discipline to the business, ensuring growth is backed by strong financial systems and smart decision-making.

With a background in financial services and an entrepreneurial mindset, Danny focuses on scalability, operational efficiency, and long-term sustainability. He works closely with leadership to align budgets, forecasting, and performance metrics with the company’s larger goals.

Danny is known for his steady, analytical approach and commitment to accountability. His leadership ensures the organization remains financially healthy, positioned for growth, and equipped to continue investing in its people and communities across the Carolinas.

Jenn began her career as an office manager on the reconstruction side of the restoration industry, where she quickly developed a reputation for organization and follow-through. It wasn’t long before her skill set naturally drew her into contents work — one of the most detailed and logistically complex areas of restoration.

From sorting and packing to moving, cleaning, storing, and returning a client’s belongings, Jenn understands every step of the process. She is a master at planning and executing each phase with precision, ensuring nothing is overlooked and every item is accounted for.

What truly sets Jenn apart, however, is her ability to build trust. She stays in close communication with clients through daily calls and texts, providing reassurance during what is often a stressful time. Her steady presence and attention to detail help clients feel confident that their belongings — and their homes — are in good hands.

Ashley Cox serves as Marketing & Communication Coordinator, leading the strategy and execution of the company’s internal and external messaging. She oversees brand consistency across digital platforms, social media, newsletters, and community outreach, ensuring every touchpoint reflects the organization’s values and voice.

Ashley blends creativity with structure, turning complex projects, field stories, and growth initiatives into clear, compelling content. She works closely with leadership, business development, and operations to highlight results, strengthen community relationships, and support ongoing expansion across the Carolinas.

Known for her attention to detail and ability to translate vision into action, Ashley plays a key role in protecting the brand, celebrating the Wolfpack culture, and driving visibility in every market the team serves.

Christina McDuffie serves as Mitigation Manager, Operations, where she helps keep projects moving efficiently from intake to completion. With a strong command of scheduling, documentation, and crew coordination, Christina ensures every mitigation job is organized, compliant, and executed to standard.

She brings a steady, solutions-focused approach to fast-paced situations, supporting field teams while maintaining clear communication with leadership and partners. Known for her attention to detail and accountability, Christina plays a key role in driving operational consistency and helping deliver quality results for every client we serve.

Ben Wilson serves as Mitigation Manager, Production, bringing hands-on experience and steady leadership to every loss. A carpenter by trade, Ben has been in the mitigation industry since 2008 and holds his WRT, ASD, and AMRT certifications. His deep field knowledge and practical mindset make him a trusted leader for crews and a reliable resource on complex jobs.

Ben is known for setting clear expectations, maintaining strong production standards, and leading from the front. He balances urgency with quality, ensuring projects stay on schedule without cutting corners.

Outside of work, Ben is a proud husband and father of three. His family stays busy with marching band in the fall and dance and lacrosse in the spring — and as a lifelong Gamecock fan, he’s right at home leading in the Carolinas.

Hunter Sgorrano serves as a Business Development Representative, focused on strengthening relationships and expanding our presence in the community. He works closely with property managers, insurance agents, and commercial partners to ensure they have a dependable restoration resource they can call at any time.

Hunter brings energy, consistency, and a service-driven mindset to his role. He understands that trust is built over time, so he prioritizes follow-through, clear communication, and being present when partners need support. His proactive approach and commitment to representing our team with professionalism help drive growth while reinforcing our reputation for reliability and results.

Brandon McLemore serves as Construction Division Director for our Columbia operations, leading reconstruction projects with a strong focus on quality, accountability, and client satisfaction. He oversees everything from initial scope to final walkthrough, ensuring each build is completed efficiently and to the highest standard.

Brandon is known for his steady leadership, clear communication, and ability to manage complex projects without losing attention to detail. He works closely with estimators, project managers, subcontractors, and clients to keep timelines on track and expectations aligned. His commitment to craftsmanship and results-driven execution plays a key role in delivering seamless reconstruction experiences for the clients and partners we serve.

Ian McPeek serves as HR Manager, supporting our team members across every office with professionalism, approachability, and a people-first mindset. He oversees recruiting, onboarding, compliance, and employee relations, helping ensure our team is supported from day one and set up for long-term success.

Ian is known for being steady, fair, and solutions-oriented. Whether guiding leaders through personnel decisions or helping employees navigate questions and opportunities, he brings clarity and consistency to the process. His focus on building strong systems while maintaining a positive culture helps strengthen our Wolfpack and ensures we continue to grow with the right people in the right roles.