Brandon C. & Elizabeth L. Ferm
Brandon C. & Elizabeth L. Ferm
Owners of SERVPRO of Greater Northern Charleston

Meet Our Team

All it takes is one call to SERVPRO of Greater Northern Charleston. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Greater Northern Charleston
Our Google Reviews
(843) 552-1226
4.9
(260 reviews)
Meet our Team. Here to Help 24/7
  • Andrew Trudeau, team member at SERVPRO of Greater Northern Charleston

    Andrew Trudeau

    Drew is SERVPRO of Greater N. Charleston's Sales & Marketing Manager. He started with our franchise in 2022 and has over twenty years of experience in sales and customer service, and he truly enjoys working with the community. He has also enjoyed a career in graphic design where he previously helped small businesses find their visual footing in marketing and advertising.

    Drew lives in Ladson with his wife and their two children, a beloved dog, three cats, and one fish. He loves to play his bass guitar, write poetry and collect sports cards.

  • Cindy Paylor, team member at SERVPRO of Greater Northern Charleston

    Cindy Paylor

    Cindy is the Administrative Assistant for the SERVPRO of Greater Northern Charleston office. She relocated from Silver Spring, MD in 2014 with her daughter. She has an extensive background is in residential property management. She spent 17 years prior to working with us as a resident manager handling maintenance, tenant issues, and accounts receivables. All of which, along with her cheerful disposition and team spirit, make her the perfect match for our busy office!

    When not at work, you can find her at the beach and working on her line of handmade crafts, CinfullySavvy. We are thrilled that she decided to make Charleston home!

  • Our Crew!, team member at SERVPRO of Greater Northern Charleston

    Our Crew!

    We have an awesome team at SERVPRO of Greater Northern Charleston and Dorchester County! Rain or shine, 24 hours a day, they are always ready to help.

    From Left to Right: Amber, Russell, Beth, Adrienne, Faith, Liz, Brandon, James, Bill, Jon, Stephen, Dan, Red, and Dave. (Not pictured, Cindy and Jay)

    Every day this crazy crew helps people put their lives back together after a water or fire damage. They take great care of our customers and we are grateful for each and every one of them.

  • Amber Taylor, team member at SERVPRO of Greater Northern Charleston

    Amber Taylor

    Amber is our General Manager and joined the SERVPRO of Greater N. Charleston and Dorchester County Crew in 2018. She is certified in water mitigation, Xactimate, and Time & Material estimating. Amber was promoted to General Manager in 2021 and loves building a culture that allows her co-workers to thrive in their positions.

    On her off time she loves her time with her family, spending time on the beach and rehabbing furniture. We are so happy to have her leading up our team!

  • Bill Derome, team member at SERVPRO of Greater Northern Charleston

    Bill Derome

    Bill began working with our franchise in 2017 as a technician and was ultimately promoted to Production manager in 2021. He is certified in water mitigation, mold remediation, and is lead certified as well. His super power is problem solving. Our customers have come to depend on him to find solutions that ensure the restoration of their property is as painless and efficient as possible.

    In his spare time, he loves spending time with his family and watching sports.

  • Stephen Berryman, team member at SERVPRO of Greater Northern Charleston

    Stephen Berryman

    Stephen moved here 3 and half years ago from Lexington, Kentucky and is certified in water mitigation and carpet cleaning. His favorite part of his job here is being in a position to help people during the difficult time a water or fire damage brings to a family and their home.

    He's an avid Greenbay fan, loves football, and is crazy about big dogs!


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What our
customers are saying

JJ did an amazing job at my place, I like the way he was progressing and taking time for me in the jobs, unlike other people he maybe slow but he works hard

Floor Chicken

Very friendly and easy to work with

Paul Dehart

JJ did such a great job helping me he was this tall guy that kinda scared me at first but after meeting him he just smiles too much but he works good with the team, I’m just a gnome looking guy but I mean this job these people do is great. And also wanna thank Servpros team as well.

John The gnome

JP and Stephen gave awesome customer service for my water damage in my house. They communicated with me through every step of the demolition. I appreciate their great customer service!! Job well done!!

Quinteria Mazyck

Todd and Ezekiel showed up on time and with short notice. Always friendly, professional, and organized. Our company has worked with these two time and time again and as long as they’re around we will be as well

john jones

Todd and Ezekiel did an outstanding job from start to finish. They were professional, courteous, and took the time to make sure everything was done right. Their attention to detail and commitment to quality really stood out, and they made the entire process smooth and stress-free. I truly appreciate their hard work and would absolutely recommend SERVPRO to my family and friends. Great service all around!

Abraham Kemmerlin

I can't say enough good things about Stephen, Tori, and the entire SERVPRO team. From the very beginning, they were professional, knowledgeable, and genuinely cared about helping us through a stressful water damage situation. Stephen took the time to explain every step of the mitigation process, answered all of our questions, and made sure we understood what was happening and what to expect next. Tori was equally amazing—always responsive, organized, and compassionate, making a difficult situation much easier to navigate. Working with the management team has also been fantastic. Their communication, professionalism, and willingness to keep us informed throughout the entire process gave us confidence that our home was in good hands. It's clear they truly care about their customers and stand behind the quality of their work. The crew arrived on time, treated our home with respect, worked efficiently, and kept everything clean throughout the process. Their communication was excellent from start to finish, and it was clear they take pride in both their workmanship and customer service. When you're dealing with unexpected damage to your home, having a team you can trust makes all the difference. I highly recommend Stephen, Tori, the management team, and everyone at SERVPRO to anyone who needs restoration services. Thank you all for your professionalism, honesty, and outstanding customer care.

Nick Nastasi

Michael and his guys did an outstanding job. Knowledgeable, tidy and friendly, I trusted them from the moment after he reviewed the scope of work. Water damaged to dried out in less than several days.

Kathleen John

They did a wonderful job, especially JJ he worked hard as he’ll always doing the heavy lifting for the team, and answered my questions when needed and even helped me with my dog, give that man a raise!!

London Floyd

About Us

SERVPRO of Greater Northern Charleston understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

Serving North Charleston, Ladson, Summerville, Moncks Corner, Charleston, and the surrounding areas, we specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. Here in the warm and humid Charleston climate, mold and mildew are prevalent and our crew is able to remediate these issues for you as well.  After we have stabilized your property our construction team steps in and puts it all back together.

In addition to regular training provided by our our corporate SERVRPO facility, our crew also regularly attends local and regional training, and maintains IICRC-industry certifications.  You can rest assured our staff is equipped with the knowledge to restore your property no matter the size or type of loss. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Greater Northern Charleston.

As a franchise we have been locally owned and operated by Brandon and Liz Ferm since 2006 and we love serving the Lowcountry communities.  Our staff, in the office and in the field, are committed and trained to take care of your mitigation needs for your business and home.  

If you would like to schedule service or need help determining what steps to take to begin recovering from a damage to your home or business, please feel free to call anytime.  We have a manager answering the phones 24/7 so you never have to wait on and answering service.   We are always here to help. 

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Brandon C. & Elizabeth L. Ferm
Brandon C. & Elizabeth L. Ferm
Owners of SERVPRO of Greater Northern Charleston

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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