Terms of Website Use
This website is maintained by Servpro Industries, LLC as manager on behalf of Servpro Franchisor, LLC (hereinafter collectively referred to as "SERVPRO"), the company that sells and supports franchises*** utilizing the SERVPRO® trademark and business system. By using this website, you are agreeing to our Terms of Website Use, which may change from time to time. Please be sure to visit this site and web page often to see if anything has changed. If we post changes and you continue to use the site, you will be deemed to have agreed to the changes.
INTELLECTUAL PROPERTY:
SERVPRO has sole ownership of all of the logos, trademarks, artwork, phone numbers, sounds, audio and video, information, documents, and content used in connection with this website or posted on this website, including those periodic changes and additions to the site and the information on, and content of the site.
SERVPRO retains copyrights to all information, materials, graphics, and content of copyrightable nature posted on this website. Certain information is reprinted and posted on this website with permission from others. Any copying, dissemination, or reuse of any of the material on, or contents of this website is strictly forbidden without the prior written release or permission of SERVPRO.
DISCLAIMER:
SERVPRO makes no warranties of any kind, whether expressed or implied, as to the accuracy, reliability, or completeness, of any information or content provided on this website. SERVPRO specifically disclaims any express or implied warranties of merchantability or fitness for a particular use or purpose and any warranty of non-infringement, with respect to the content of, and information on this website. All of the information, documentation, artwork, trademarks, audio, video, and other content of this website is strictly made available on an “as is” basis without warranty of any kind.
THIRD PARTY WEBSITES:
SERVPRO may provide on this website, hyperlinks to third-party websites as a convenience to users of this website. SERVPRO does not review, or control the third-party websites, and SERVPRO is not responsible for the information on, and contents of any hyperlinked third-party websites or any hyperlink in any hyperlinked website. Therefore, the terms and conditions set forth in this Terms of Website Use, and the liability limitations set forth below, fully apply to any and all such third-party websites connected by any hyperlinks.
SERVPRO does not endorse, recommend, or approve any third-party website hyperlinked from this website. With respect to any information appearing on any site linked to this site, SERVPRO advises the users of this website that reliance on such information should only be made or undertaken after the user’s independent review of its accuracy, completeness, and authenticity.
You should review the privacy policy of each internet site linked to this site, and you should also review the terms of use of any linked site. The sites that are linked to this website are not subject to these Terms of Website Use, and they may have different terms of use, and they may have an additional or different privacy policy concerning any data that they access through your utilization of their site. In any event, SERVPRO is not responsible for any use of your information or data by any hyperlinked site.
LIMITATION OF LIABILITY:
Under no circumstances will SERVPRO, its affiliates, related companies, or their employees or agents be liable for any improper or incorrect use of, reliance upon, or reference to any of the information or content contained on this website, or on any linked Internet address; or for any damages suffered from the direct or indirect use of, reliance upon, or reference to any of the information or content on this website or upon any linked Internet site. Under no circumstances shall SERVPRO be liable under any theory of recovery, at law or at equity, for any types of damages, including, without limitation: direct, indirect, special, incidental, consequential, or punitive damages, or for loss of use, or lost profits, which arise out of or relate in any manner to the use, performance of, reliance upon, or access to any information, services, software, documents, or content originating from or with respect to this website, or any linked Internet address.
GOVERNING LAW:
Any claims that arise out of, relate to or are connected with the website, materials and content contained on this website or any link to an Internet address, shall be governed by, and construed in accordance with, the laws of the State of Tennessee. Any action commenced with respect to this website which concerns this website in any way shall be venued in either a Federal District Court located in Nashville, Tennessee, or a court located in Sumner County, Tennessee, and all such persons making such claims consent to the jurisdiction of such courts for these purposes. TO THE FULL EXTENT PERMITTED BY LAW, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED IN COURT ON A CLASS ACTION OR CONSOLIDATED BASIS ON BEHALF OF OTHER USERS OR CUSTOMERS OR OTHER PERSONS SIMILARLY SITUATED, OR BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL).
SEVERABILITY:
If any provision of these Terms of Website Use is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms of Website Use will remain in full force and effect.
INDEMNITY:
You agree to indemnify, defend and hold harmless SERVPRO, its subsidiaries, franchises and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of this Site in violation of these Terms of Use and/or arising from a breach of these Terms of Website Use and/or any breach of your representations and warranties set forth above and/or if any material that you post using this Site causes us to be liable to another.
WAIVER:
SERVPRO’s failure at any time to require performance of any provision of these Terms of Website Use or to exercise any right provided for herein will not be deemed a waiver of such provision or right. All waivers must be in writing.
Unless the written waiver contains an express statement to the contrary, no waiver by of any breach of any provision of these Terms of Website Use or of any right provided for herein will be construed as a waiver of any continuing or succeeding breach of such provision, a waiver of the provision itself, or a waiver of any right under these Terms of Website Use.
MODIFICATION:
We reserve the right at any time and from time-to-time to modify, edit, delete, suspend, or discontinue, temporarily or permanently this Site (or any portion thereof) and/or the information, materials, products and/or services available through this Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension, or discontinuance of this Site.
ENTIRE AGREEMENT:
These Terms of Website Use (together with our Privacy Policy and any Privacy Notices or click-through agreements applicable to you) contain the entire understanding and agreement between you and SERVPRO with respect to this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, between you and SERVPRO with respect to this Site and your use of this Site.
***SERVPRO franchises are independently owned and operated.
What our
customers are saying
This is the first time that I've ever had to use a business like SERVPRO, and I couldn't be more pleased. Nick and Riley really came through for us. Great attention to detail, and they took the time and effort ensure that things were done correctly. Super easy to work with. No problems at all. Highly recommended!
The men that came to the house from SERVPRO were professional, polite, and nonintrusive. They were all well informed and did a very good job. I highly recommend this service.
The work SERVPRO completed was excellent. Very courteous and professional. Will definitely use their service again.
I want to commend a team from SERVPRO, that recently did an outstanding job at my home. I am a veteran, former law enforcement, working years in management and sitting on various boards of directors. I understand teamwork and positive attitudes in accomplishing something. The team whose production manager was Nick Romaninsky made quite an impression. When folks have a crisis in their home ... it is a relief to see the professionalism and hard work ethic of a team that knows exactly what they are doing. Huge thanks go out to Nick who worked as hard as any one of his members and his team (Joe, Riley, Natasha, Chase, Hector, and Jayden). I spoke to each one, thanking them for the job they did. Kudos to SERVPRO of Reading, Hamilton Twps for a job well done!
My experience with SERVPRO was excellent. Everyone was extremely polite, professional, and helpful.
Thanks Alec, Joe and Hector for a great job removing and drying walls and ceiling after a major leak. I appreciate you keeping things clean and neat.
We had a major water heater leak and SERVPRO did an excellent job cleaning up the water and the damaged flooring. I could not have ask for a better crew {Joe, Riley and Alec} they stayed on a Friday night until 8 and came back Saturday to finish the job. Alec the project manager was here every day for the next 4 days checking on the drying equipment. Would recommend SERVPRO to anyone.
I called SERVPRO when I discovered more than 50% of my large basement floor covered in water with many stored items completely soaked or ruined. Adding to my “panic” was the fact that I had planned to be leaving town. SERVPRO responded immediately, spending several hours that same day, removing the water and inspecting and sorting belongings. They were great at triage! Nick, the production manager, was wonderfully calm and positive which helped me feel not so overwhelmed. He patiently explained to me the entire process required which can be confusing and requires at least a few days. He was concerned and devised a plan that allowed me to salvage an abbreviated trip while still getting the basement treated. He communicated well with my insurance. On one of the work days a second problem appeared, a plumbing leak through the ceiling of my family room. Nick immediately set about partially removing the ceiling to find the leak source. With two projects going, SERVPRO has been totally on top of things. I want to thank Natasha, Cody, Joe, and Hector, as well as Nick. They were always pleasant and polite and very careful and neat - which isn’t easy when moving bulky, heavy equipment, supplies, and tools in and out of the house and basement. They arrived on time. They moved furniture, covered it and floors for protection, and covered doorways to contain dust, mold, and mess. They consulted with me before various stages of work and gave me the understanding and time to go through things that needed to be discarded. I appreciated having some options and not feeling totally out of control! This group worked exceptionally well as a team. Although I hope to never need these services again, LOL, I wouldn’t hesitate to call SERVPRO next time or recommend them to a friend.
Our half bath randomly flooded and SERVPRO was the first company I called to come out and help. Brian was super helpful over the phone, explaining the details of what I can expect and when Eric and Joe came by to assess the issue, they were very friendly and informative. Highly recommend!