Servpro is far and above a 10 star company. A pipe near my kitchen sink cabinet burst. They did both the water damage and the reconstruction. EVERY person I interacted with personally or by phone at Servpro was a true DIAMOND. Infinite gratitude and praise goes to Sebastian the manager, who negotiated tirelessly and rigorously with my insurance company to make sure I was taken care of. The water damage was extensive and while the other cabinets were not damaged by the water Mr Sebastian was able to make sure my cabinets matched to the old ones refinishing all my cabinets. My Insurance company also adamantly refused to cover the cost of a new countertop for the island even though it would not match to the new counter tops. Mr. Sebastian was able to work a plan and made sure my counters would match. I was happy to know Sebastian's focus was to make sure the job was done right and wasn't only profit driven. As a result of Mr.Sebastian's advocacy and efforts I was able to afford a brand new kitchen Which I love! I am a frail Senior Citizen and its important to mention that Servpro started work when I was 10 weeks out of major surgery and also have a special needs kitty who is my service animal as well. I cant emphasize enough how everyone at the company are rock stars and made me feel totally accommodated regarding my schedule and treatment of both my kitty and I. Ms Alana was very respectful and professional. Ms Alana faithfully kept me appraised of the crews schedule and always called ahead so I had ample time to get Francie situated comfortably and out of the way. Ms Alana was always infinitely patient, polite,respectful,responsible, and responsive with me. I can't adequately express enough gratitude and praise for Emmanuel who almost single handily did the reconstruction. His workmanship is precise, detail oriented,immaculate and has an excellent true eye for design. His suggestions truly brought my 1970's kitchen into a 21st century showplace. He was most patient,with me. He worked VERY hard in horrific heat to install my HEAVY stone backsplash which ended up with me not liking it, and professionally removed it and installed my new preference with a exquisite wood trim. I LOVE my kitchen thank you Emmanuel! Regarding the backsplash and me wanting to change the backsplash. All the staff in particular Ashley was over the top gracious, Patient and understanding in accepting my rejection of the labor-intensive work and installing the replacement. I must add that Emmanuel installed the laminate countertops + new backsplash without a single wrinkle, crease or bubble! He plus his partner removed, sanded, stained , and reinstalled 20!!!! cabinet faces in 1 day!!! Regarding the Water Damage Cleanup. David Stands out at identifying Mold that was caused by the water damage ( Which I now attribute to an overall feeling of not being well ). And him and the team being able to rectify and clean up swiftly!. Despite the language barrier we communicated perfectly and he was most patient, Respectful, skilled, and knowledgeable. Maria, Miladis, and Karen packed my entire kitchen with the utmost consideration. NOT ONE ITEM WAS DAMAGED OR BROKEN! and they thoughtfully made the boxes that held my stuff lighter for me to carry as I wanted to repack my kitchen myself. ( even though they urged me to let them carry them I preferred to do it ). They were very intuitive. I didn't have time to sort at all, but they brought my attention to important items that needed to be packed separately. They were wonderful. Also I had a huge wall of knick knacks and Karen was able to put back every single one accurately as it was before! IN SUMMARY- I would hire Servpro Southeast Portland again without any reservations. This is a company that truly puts the needs, preferences, and comfort of the customer foremost. (I threatened constantly to 'kidnap' them and take them to city hall to adopt as honorary Grandchildren- They are wonderful!)
