Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Hancock County
Our Google Reviews
(419) 299-3774
4.5
(48 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
48 Reviews
4.5
Leave Us A Review
Allyson Gerdeman
about 1 month ago

We had a decent amount of damage done to our attic by raccoons. Shane, Antonio, Daniel and more were busy for two plus weeks doing insulation and waste removal, drywall repair, painting and cleaning in order to fully restore the house/attic. They were very thorough, even identifying damage we originally missed, respectful, communicative and helpful. There were some challenges encountered along the way and they made sure to fulfill the requirements and leave the house in better shape than it was. Highly recommend.

Hannah M
8 months ago

Servpro did an amazing job!! Thy showed up after hours very quickly for a burst water pipe in our home. They were professional, prompt and accurate. They got the home dried out, cleaned up and ready to go very efficiently. They removed all damaged furniture and took photos for Insurence. It is very well documented which helps us a lot. They even cleaned the carpets on the stairs that got dirty also. Don’t hesitate to call them for your needs!!! We will use them again when needed!!

Robin Kretzinger
about 1 year ago

Robby, Ricky, Antonio, and Kiaien were consummate professionals. They assessed the damages and got right to work to mitigate the damage. They did not merely look for damage at the surface level but continued to verify all the damage was identified. I highly recommend this crew.

John Fisher
about 1 year ago

Robbie and Ricky were excellent workers. They were prompt, courteous, and hard-working. Also very thorough.

Kathy Gray
over 1 year ago

Awesome guys. Robbie and Kia were friendly, courteous and extremely helpful. They explained what they were going to do and even measured my vents so I can replace them. I'll recommed them to everyone.

Laura Casper
over 1 year ago

Last year on July 2nd I had a pipe burst and came home to water on the floors and water coming out of the floor vents. I immediately called insurance and they recommended I call ServPro. It was 9pm when I called and spoke to JD. He was more than happy to help and get a crew out that same night. At 10pm Antonio (Tone), Gage, and Rickey came out, they were on call that night. They were so polite and explained things to my emotional self and my father. They spent easily 4 hours there that night cleaning up the water and sucking it out of every vent for easily 2 hours alone. They didn't stop until every thing was dry, even as we approached the early hours of July 3rd, knowing they had work at 8am also. I could not have asked for a better group of guys! Day 2-5 were spent drying everything out and ripping things up. This was July 3rd-6th (a holiday). Shane, Mateo, and Robbie were who I mostly saw these days checking the dryness and ripping up the floors that needed all replaced. They did a wonderful job making sure everything was completely dry. This was the end of the clean up crew. A couple weeks later (due to insurance not ServPro) it was time to reconstruct. The construction crew was in charge of this. Come to find out it was Antonio (Tone) and Gage (both who were there the first night to clean up the water). They spent 2-3 days at my house re-installing all new floors, siding, drywall patch where the pipe was. It was just the two of them and they did fantastic! Not only did they do a great job but they also put up with my dad who was there asking a million questions haha! They were so polite, professional, friendly, and explained everything to us. There was even a slight mishap in the floors being ripped up (found out that the person that made the mistake was not there anymore, none of the guys I listed in this review they were all great) and they offered to fix that as well. Overall for such a stressful situation and the holiday ServPro did amazing from beginning to end. And every person I talked to or worked with was professional, polite, and friendly! The work done was great and passed my dads test and met both of our standards. I would recommend them to anyone who asked! While the whole staff was great Antonio (Tone), Gage, and Shane were the three my dad and I both had there the most and those three are wonderful workers and people and ServPro is lucky to have them as a part of their team!

Jodi Wheeler
over 1 year ago

Antonio and Ricky were awesome fixing the water damage that was in the laundry room. They were timely and friendly. They explained everything as they went and the finished product looks better than ever.

Toby Inboden
over 1 year ago

Robby and Kaian were the two ServPro professionals who took care of our emergency extracting water from my basement following a faulty water heater fitting that gave away. These two gentlemen were very accommodating and eager to accomplish all our goals. It was always obvious to me they had the satisfaction of the customer as their top priority. I would highly recommend them for any or all emergencies that may occur to anyone

Amanda Cortez
over 1 year ago

These guys came out as soon as they could and immediately started on our water restoration issues. Kaia, Robby, Antonio and Ricky were amazing and very helpful. They made the whole process smooth and as easy on us homeowners as they could

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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