Richard Franks
Richard Franks
Owner of SERVPRO of Hancock County

Meet Our Team

All it takes is one call to SERVPRO of Hancock County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Hancock County
Our Google Reviews
(419) 299-3774
4.5
(48 reviews)
Meet our Team. Here to Help 24/7
  • Rick and Josh Franks, team member at SERVPRO of Hancock County

    Rick and Josh Franks

    Rick Franks is the owner of SERVPRO®; of Hancock County, and he's been with the company for 25 years. Outside of work, Rick enjoys convertibles, karaoke, and rockabilly music.

    "Whether its preaching hope at the mission, helping my employees grow and succeed, or fixing someones house when disaster strikes, my life mission is to add value to everyone I come in contact with. SERVPRO®; is an excellent vehicle for me to fulfill my life's mission."

    You can reach out to Rick at rfranks@SERVPROhancockcounty.com.

    Josh Franks is our General Manager. He has been with SERVPRO®; of Hancock County for 7 years. Outside of work, Josh enjoys tinkering and modifying cars!

    "I love SERVPRO®;, because it gives me and my team the opportunity to come alongside people who have just experienced a disaster in their home or business. To satisfy a customer in the circumstances we work in is truly a special thing, and we're great at it."

    You can reach out to Josh at jfranks@SERVPROhancockcounty.com.

    Remember we're always Here to help 24/7 for any of your home or business needs. Contact us at 419-299-3774.

  • Rick Franks, team member at SERVPRO of Hancock County

    Rick Franks

    Rick Franks is the owner of SERVPRO®; of Hancock County, and he's been with the company for 25 years. Outside of work, Rick enjoys convertibles, karaoke, and rockabilly music.

    "Whether its preaching hope at the mission, helping my employees grow and succeed, or fixing someones house when disaster strikes, my life mission is to add value to everyone I come in contact with. SERVPRO®; is an excellent vehicle for me to fulfill my life's mission."

    You can reach out to Rick at rfranks@SERVPROhancockcounty.com.

    Remember we're always Here to help 24/7 for any of your home or business needs. Contact us at 419-299-3774.

  • The SERVPRO crew, team member at SERVPRO of Hancock County

    The SERVPRO crew

    The crew here at SERVPRO strives daily to help the local community when fire or water damage strikes. They work hard to make it "Like it never even happened." Left to Right: Dustin Rice, Administrative Assistant; Evan Boehler, Crew Chief; Xavier Terry, Production Technician; Shane August, Crew Chief; Robby Craddolph, Production Technician; Zachariah Wessel, Production Manager.

  • Rick Franks, team member at SERVPRO of Hancock County

    Rick Franks

    Rick Franks is the owner of SERVPRO®; of Hancock County, and he's been with the company for 23 years. Outside of work, Rick enjoys convertibles, karaoke, and rockabilly music.

    "Whether its preaching hope at the mission, helping my employees grow and succeed, or fixing someones house when disaster strikes, my life mission is to add value to everyone I come in contact with. SERVPRO®; is an excellent vehicle for me to fulfill my life's mission."

    You can reach out to Rick at rfranks@SERVPROhancockcounty.com.

    Remember we're always Here to help 24/7 for any of your home or business needs. Contact us at 419-299-3774.

What our
customers are saying

We had a decent amount of damage done to our attic by raccoons. Shane, Antonio, Daniel and more were busy for two plus weeks doing insulation and waste removal, drywall repair, painting and cleaning in order to fully restore the house/attic. They were very thorough, even identifying damage we originally missed, respectful, communicative and helpful. There were some challenges encountered along the way and they made sure to fulfill the requirements and leave the house in better shape than it was. Highly recommend.

Allyson Gerdeman

Servpro did an amazing job!! Thy showed up after hours very quickly for a burst water pipe in our home. They were professional, prompt and accurate. They got the home dried out, cleaned up and ready to go very efficiently. They removed all damaged furniture and took photos for Insurence. It is very well documented which helps us a lot. They even cleaned the carpets on the stairs that got dirty also. Don’t hesitate to call them for your needs!!! We will use them again when needed!!

Hannah M

Robby, Ricky, Antonio, and Kiaien were consummate professionals. They assessed the damages and got right to work to mitigate the damage. They did not merely look for damage at the surface level but continued to verify all the damage was identified. I highly recommend this crew.

Robin Kretzinger

Robbie and Ricky were excellent workers. They were prompt, courteous, and hard-working. Also very thorough.

John Fisher

Awesome guys. Robbie and Kia were friendly, courteous and extremely helpful. They explained what they were going to do and even measured my vents so I can replace them. I'll recommed them to everyone.

Kathy Gray

Last year on July 2nd I had a pipe burst and came home to water on the floors and water coming out of the floor vents. I immediately called insurance and they recommended I call ServPro. It was 9pm when I called and spoke to JD. He was more than happy to help and get a crew out that same night. At 10pm Antonio (Tone), Gage, and Rickey came out, they were on call that night. They were so polite and explained things to my emotional self and my father. They spent easily 4 hours there that night cleaning up the water and sucking it out of every vent for easily 2 hours alone. They didn't stop until every thing was dry, even as we approached the early hours of July 3rd, knowing they had work at 8am also. I could not have asked for a better group of guys! Day 2-5 were spent drying everything out and ripping things up. This was July 3rd-6th (a holiday). Shane, Mateo, and Robbie were who I mostly saw these days checking the dryness and ripping up the floors that needed all replaced. They did a wonderful job making sure everything was completely dry. This was the end of the clean up crew. A couple weeks later (due to insurance not ServPro) it was time to reconstruct. The construction crew was in charge of this. Come to find out it was Antonio (Tone) and Gage (both who were there the first night to clean up the water). They spent 2-3 days at my house re-installing all new floors, siding, drywall patch where the pipe was. It was just the two of them and they did fantastic! Not only did they do a great job but they also put up with my dad who was there asking a million questions haha! They were so polite, professional, friendly, and explained everything to us. There was even a slight mishap in the floors being ripped up (found out that the person that made the mistake was not there anymore, none of the guys I listed in this review they were all great) and they offered to fix that as well. Overall for such a stressful situation and the holiday ServPro did amazing from beginning to end. And every person I talked to or worked with was professional, polite, and friendly! The work done was great and passed my dads test and met both of our standards. I would recommend them to anyone who asked! While the whole staff was great Antonio (Tone), Gage, and Shane were the three my dad and I both had there the most and those three are wonderful workers and people and ServPro is lucky to have them as a part of their team!

Laura Casper

Antonio and Ricky were awesome fixing the water damage that was in the laundry room. They were timely and friendly. They explained everything as they went and the finished product looks better than ever.

Jodi Wheeler

Robby and Kaian were the two ServPro professionals who took care of our emergency extracting water from my basement following a faulty water heater fitting that gave away. These two gentlemen were very accommodating and eager to accomplish all our goals. It was always obvious to me they had the satisfaction of the customer as their top priority. I would highly recommend them for any or all emergencies that may occur to anyone

Toby Inboden

These guys came out as soon as they could and immediately started on our water restoration issues. Kaia, Robby, Antonio and Ricky were amazing and very helpful. They made the whole process smooth and as easy on us homeowners as they could

Amanda Cortez

About Us

SERVPRO® of Hancock County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."®

SERVPRO® of Hancock County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO® of Hancock County can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO® of Hancock County.

If you would like to schedule service for your home or business, please call today.  You can also reach out to us by email at:

Rick Franks, Owner: RFranks@SERVPROhancockcounty.com

Josh Franks, General Manager: JFranks@SERVPROhancockcounty.com

The Owner, Rick Franks has been in the restoration industry with SERVPRO® of Hancock County since 2002.  He shares his vast restoration knowledge with our team and clients.  He takes great pride in being a leader in the restoration industry!

Richard Franks
Richard Franks
Owner of SERVPRO of Hancock County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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