Meet Our Team

Hector Thet is a Crew Chief here at SERVPRO Yonkers South. Hector is great to have around, and his devotion to customer service is always appreciated here at SERVPRO. He is always lightening the mood and never ceases to put a smile on his coworkers face's.

Kissenia Florentino is a dedicated Mitigation Job File Coordinator at SERVPRO of Yonkers South. In this essential role, Kissenia serves as the central point of communication and documentation for all restoration projects. She expertly manages job files from the initial emergency call through to final completion, ensuring that estimates, daily logs, and critical data are meticulously recorded and fully compliant with strict insurance standards. By seamlessly coordinating between field technicians, insurance adjusters, and property owners, Kissenia ensures that every project progresses efficiently and transparently. Her strong organizational skills and compassionate approach help provide much-needed peace of mind to clients as they navigate the restoration of their homes and businesses.

Dolores Lopez serves as the Mitigation Auditor at SERVPRO of Yonkers South. In this crucial quality assurance role, Dolores is responsible for reviewing and verifying mitigation job files to ensure full compliance with strict industry standards and insurance carrier requirements. She meticulously evaluates project documentation, estimates, and daily logs to guarantee accuracy, transparency, and operational excellence across the board. By maintaining a sharp eye for detail, Dolores helps streamline the claims process and ensures that the Yonkers South team consistently delivers top-tier service and reliable reporting to both property owners and insurance partners.

Guadelupe Javier is the Operations Manager at SERVPRO of Yonkers South. In this vital leadership role, Guadelupe oversees the day-to-day operations of the franchise, ensuring that every restoration project is executed with maximum efficiency, safety, and quality. She expertly coordinates resources, manages production teams, and ensures that the facility, fleet, and equipment are always primed for rapid emergency response. By streamlining workflows and fostering strong communication between field technicians and the administrative staff, Guadelupe keeps the entire operation running smoothly. Her dedication to operational excellence empowers the Yonkers South team to consistently deliver swift, reliable, and compassionate service to the community.