Meet Our Team

Lisa Ann Smith is the proud owner of SERVPRO of NW & SE Dutchess County and SERVPRO of Putnam County, bringing over 30 years of experience in both the construction industry and real estate. Since 2013, she has been at the helm of these two SERVPRO franchises. A licensed mold remediator with IICRC certifications in fire, water, and odor control, Lisa's expertise in restoration is unmatched. Born and raised in Putnam County, she has called Dutchess County home since 1995 and is an active member of both the Dutchess County and The Greater Mahopac/Carmel Chambers of Commerce. With a strong commitment to providing top-notch service, Lisa has helped countless customers through their most challenging times. Outside of work, she enjoys spending time with her three sons and six grandchildren, traveling, trail riding, and relaxing at the beach. Lisa is an animal lover too – she has fostered several breeds of dogs and is a breeder herself of both mini long-haired dachshunds as well as standard dachshunds. She also has 3 rescue dogs she adores.

We here at SERVPRO of NW and SE Dutchess County are ready for anything, including team photos! Our team members have certifications in water damage restoration, fire and smoke restoration, applied structural drying, applied microbial remediation, commercial drying, and health and safety from IICRC. In addition, our technicians are certified in mold remediation in accordance with NYS law. Give us a call today! (845)-635-4550

We here at SERVPRO of NW and SE Dutchess County are ready for anything, including team photos! Our team members have certifications in water damage restoration, fire and smoke restoration, applied structural drying, applied microbial remediation, commercial drying, and health and safety from IICRC. In addition, our technicians are certified in mold remediation in accordance with NYS law. Give us a call today! (845)-635-4550

Meet Stephanie, our Director of Commercial and Residential Accounts at SERVPRO of NW & SE Dutchess County since 2017. Being a lifelong resident of the Mahopac-Carmel area, Stephanie is passionate about her community. While raising her children, she volunteered in local schools and even organized a food drive during the pandemic to support St. John’s food pantry. Community is everything. Stephanie plays an active role as a board member of The Greater Mahopac-Carmel Chamber of Commerce, chairing the by-laws and new member committees. She assists in planning events such as the Spring and Fall Street Fairs, Holiday in the Park, and small business initiatives. Her community spirit also extends to supporting the American Cancer Society’s Relay for Life, where her team has raised thousands of dollars in their quest to find a cure. Dedicated to helping businesses grow, Stephanie is excited to be working alongside her childhood best friend in her current role at SERVPRO. She focuses on educating and preparing businesses, both large and small, and homeowners to safeguard what matters most before disaster strikes. Preparation is truly key. Outside of her work, Stephanie serves as a Regional Culture Advisor for a national networking organization in the Tri-State area. She is the proud mother of two sons—one a veteran—and adores her two grandsons. In her free time, she loves hiking in the Hudson Valley, spending time with loved ones, listening to live music, relaxing at the beach, and caring for her flower gardens.

Zack is an experienced Production Manager at SERVPRO of NW & SE Dutchess Counties. His ten years of experience with water, fire, and sewage cleanup and restoration make him a valuable team member. Zack lives in Kingston, and when not at work helping our customers, he likes being outside, golfing, and hunting. Zack loves spending time with his family.

Liz is our Office Manager at SERVPRO of NW & SE Dutchess County since 2022. Her attention to detail simplifies "all-things office." Liz is accredited as a water restoration technician (WRT) from the IICRC and is also a Curriculum Leader. She is involved in the HOAM--Hope On a Mission, and also lives in Hopewell. Liz enjoys reading and taking long walks, but not at the same time! Need help? Reach out to Liz.

Lori has been a key office filer since 2022 at SERVPRO of NW & SE Dutchess Counties. Her training includes Commercial, Job File Audits, Water Damage Restoration and the basics of cleaning. Lori was a domestic engineer for 40 years and in construction sales for 13 years. She is a member of the Women's Auxiliary and is involved with the Boy Scouts. Loris is also CPR-trained and ready for any emergency. She lives in Wappingers Falls and enjoys reading and watching crime shows.

Brian is a Production Technician at SERVPRO of NW & SE Dutchess County. He has several years of restoration experience along with a year's background in military standard cleaning. Brian, who resides in Poughkeepsie, complements our company's work ethic. When not helping out, he enjoys woodworking and loving his dog.

Matthew has been a Crew Chief at SERVPRO of NW & SE Dutchess Counties since 2021, bringing valuable expertise in fire and water restoration. An IICRC-certified Water Damage Restoration Technician (WRT), he also has a strong background in construction, including drywall, carpentry, painting, and flooring installations. He resides in Poughkeepsie and when he's not leading restoration projects, Matthew enjoys quality time with his daughter.

Justin is our Project Manager at SERVPRO of NW & SE Dutchess Counties, assisting our team since 2017. He has earned various restoration certifications. The IICRC recognized his expertise in water damage restoration (WRT), applied structural drying (ASD), and carpet cleaning & repair reinstallation journeyman. Justin is also mold-certified in New York State. His father was in construction and coached his son in the various trades. Justin is detail-oriented, meets deadlines and maintains budgets. He likes to leave his Poughkeepsie home to go hiking, golfing, and skateboarding.

Mitchel is our Production Manager at SERVPRO of NW & SE Dutchess Counties. He has had an interesting journey since he joined our team in 2014. He advanced from Production Technician (2 yrs.) to Crew Chief (4 yrs.) to Project Manager (4 yrs.) His list of IICRC certifications is impressive: WRT, ASD, AMRT, and TCST trauma crime scene technician. His father was a contractor and installed valuable knowledge, which he now utilizes. Mitchel lives in Pleasant Valley with his wife, child, and two dogs.

Jen has been the Project Manager at SERVPRO of NW & SE Dutchess County since 2022. She has three years of experience in construction (RRPAVING), ten years of customer service experience, and IICRC cleaning and soot removal. Jen hails from Poughkeepsie and volunteers at Beulah Baptist Church soup kitchen and donates food to the Local Lunch Box. Animal shelters are also on her volunteer list. Jen is very active with nature and enjoys gardening, painting, skateboarding, and crafting.

Marcella is a valued member of our cleaning crew at SERVPRO of NW & SE Dutchess County. With a background in painting and farm work, she brings a strong work ethic and attention to detail to every cleaning task. In addition to her cleaning expertise, Marcella has experience in stocking and cashiering. She resides in Pleasant Valley.

Roberta has been a cleaning technician at SERVPRO of NW & SE Dutchess County on and off since 2018. She is always there to help when we need her, and she does excellent work. Outside of work, she enjoys spending time with family and friends.

Chuck is a Crew Chief at SERVPRO of NW & SE Dutchess County with 21 years of experience with our company. He is certified by the IICRC in water (WRT) and fire damage (FSRT) restoration and mold remediation. (AMRT.) He is a specialist in constructing mobile shelving, landscaping, and packing and shipping. He enjoys music and other forms of entertainment, especially playing basketball with his son. They reside in Hyde Park.

Carlos is a Crew Chief at SERVPRO of NW & SE Dutchess County for six years. He is IICRC-certified as a Water Damage Restoration (WRT) and Trauma & Crime Scene Technician (TCST.) Mold remediation is also one of his strengths. Carlos lives in Poughkeepsie and is the neighborhood mechanic and body shop detailer. He finds time for sports, baseball, and football.

Karen is the Office Manager of our Construction Division here at SERVPRO of NW & SE Dutchess County and has been an integral part of our family for over eight years. Her background includes Commercial Construction Corp. and managing an auto repair shop. She runs a tight ship. Karen lives in East Fishkill and supports the local PBA and Toys for Tots. Hiking and the outdoors are high on her list, along with spending time with family and friends.

Harold is a dedicated Crew Chief at SERVPRO of NW & SE Dutchess County, proudly serving the team since 2018. He is certified in Fire and Smoke Damage Restoration (FSRT), Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Applied Microbial Remediation (AMRT), making him a skilled leader in the field. Residing in Pleasant Valley, Harold spends his free time fishing, hunting, and enjoying football.

Mark brings over 31 years of construction experience to his role as Construction Manager at SERVPRO of NW & SE Dutchess County. Before joining our team in 2018, he spent many years with CMM Construction Corp, honing his expertise. Mark is a leader in demolition and build-backs, ensuring projects are completed with precision and efficiency.

Kyle joined SERVPRO of NW & SE Dutchess County in 2023 and is a skilled technician certified in Water Damage Restoration and Fire & Smoke Damage Restoration. With a strong background in construction—including framing, carpentry, roofing, and demolition—he brings valuable expertise to the team. Locally, Kyle is involved with the Matt Herring Foundation and enjoys expressing his creativity through playing guitar and painting.

Leif is now a proud service technician at SERVPRO of NW & SE Dutchess County. He has joined us with a background in sanitation, which is very useful for water damage restoration. Leif enjoys gaming and movies.

I've been with SERVPRO since November 2014. I started as a technician and enjoyed working with my co-workers in the field. In 2018, I transitioned to the office and took on the role of Job File Coordinator. Outside of work, I’m a devoted wife and mom of three. I love spending time with my family and my Great Dane, Odin, as well as soaking up the sunshine with a refreshing iced coffee. When I’m not working or uploading files, you’ll find me shuttling my kids to after-school activities, exploring the beautiful mountains of Southwestern Virginia, or winding down with a good book.