Meet Our Team

Cynthia has been a vital member of SERVPRO Team Allen for over 11 years, currently holding the position of Director of Operations. She expertly coordinates daily logistics to keep projects on schedule and within budget while leading her team with dedication. Her leadership is essential to our ongoing success and efficiency!

Amit is the Director of Construction at SERVPRO of Northern Staten Island, having previously served as Crew Chief and Lead Rebuilder. He joined Team Allen in 2017 and has since earned the essential NY State Mold Supervisor Certification. Additionally, he holds IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), Odor Control (OCT), and Applied Structural Drying (ASD). With over 25 years of construction experience, Amit provides invaluable expertise for our build-back services. He actively participates in the United Madrassi Association (UMA) to support community improvement and volunteers at homeless shelters where he helps distribute meals. Residing in Queens, Amit is a cricket club member and enjoys biking, swimming, and spending time with his family.

Terri is a key member of SERVPRO of Northern Staten Island. She enjoys serving as Team Allen’s Human Resource Administrator since March 2023. After a successful 30-year career in the mortgage industry, she made the leap to HR, bringing a wealth of experience and a fresh perspective to the role. Terri is passionate about fostering a positive, supportive workplace and is dedicated to ensuring that all employees feel valued and cared for. Outside of work, she enjoys strolls along the Rockaway boardwalk in her New York neighborhood and takes great pride in her two adult children.

As the Office Manager at SERVPRO of Northern Staten Island, Angelica plays a crucial role in ensuring that everything runs smoothly behind the scenes. Her exceptional organizational skills help streamline our operations, allowing both our crews and office staff to work efficiently and effectively. By maintaining meticulous job files and coordinating vital information, she ensures that every project progresses seamlessly, which ultimately boosts productivity across the board.

Outside of her professional life, Angelica cherishes her time spent with her family in Brooklyn. Whether they’re exploring local parks, trying out new restaurants, or simply enjoying a cozy night in, she values these moments of connection and joy. Angelica's dedication to her work and her loved ones makes her an invaluable member of our team and a wonderful presence in the community.

Gerrianne is the CMO of SERVPRO of Northern Staten Island, NY, with 20 years of experience in sales and marketing. She specializes in helping clients recover from fire, water, and mold damage and excels in developing sales strategies, leading teams, and driving efficiency. Her expertise in marketing communications, social media, and public relations allows her to create innovative campaigns that generate leads. An active member of IFMA, NAWIC, and the Gotham Organization, Gerrianne is dedicated to providing swift solutions for commercial property owners to minimize downtime.

Passionate about supporting commercial property owners, Gerrianne focuses on providing fast, effective solutions to minimize downtime and keep businesses running smoothly. Her goal aligns with SERVPRO’s mission of ensuring a cleaner, safer, and healthier world. When not working, she enjoys cooking, visiting museums, and spending time at the beach.

Anthony Colucci has been a vital member of the SERVPRO of Northern Staten Island team since 2023, serving as the Accounts Receivable and Payable office worker. With a strong foundation in finance, he is QuickBooks certified, which allows him to manage the company's accounts efficiently and effectively. In addition to his accounting expertise, Anthony is a notary public, providing an extra layer of service to clients and colleagues alike.

having joined the team in 2024. With exceptional organizational skills and a positive attitude, she plays a crucial role in coordinating the office staff, sales team, and production crews, ensuring smooth and efficient operations. Her multitasking abilities significantly contribute to the team's overall success.

Outside of work, Kerri is actively involved in her community through the Women's Auxiliary with the Knights of Columbus and the Veterans of Foreign Wars (VFW). Her commitment to service reflects her caring nature and dedication to helping others.

Living in Brooklyn, Kerri enjoys outdoor activities like fishing and participating in 5K walk/runs. These hobbies keep her active and connected to her community. With her vibrant personality and dedication to both her professional and personal interests, Kerri is an invaluable member of the SERVPRO family.

Cesar Chai is a skilled restoration expert and the Project Manager at SERVPRO of Northern Staten Island, where he has made a significant impact since joining the team in 2021. With over six years of experience in the restoration industry, he has developed a strong expertise that clients rely on. Cesar holds the Water Damage Restoration (WRT) certification from the IICRC, as well as certifications as a Mold Remediation Technician (AMRT) and in Lead Abatement, equipping him to tackle a range of restoration challenges.

Cesar takes great pride in his work, paying close attention to detail to ensure his clients are not just satisfied but genuinely delighted. His dedication to quality has earned him a reputation as a trusted professional respected by colleagues and clients alike.

Outside of work, Cesar enjoys spending quality time with family and friends in the exciting Borough of Brooklyn. He values these moments, whether exploring local attractions, trying new restaurants, or relaxing at home. His genuine passion for helping others shines through both in his professional and personal life, reflecting his commitment to making a positive difference in his community.

Eric has been a Project Manager at SERVPRO of Northern Staten Island since 2020. With several years of experience in restoration and construction, he’s a valuable contributor to Team Allen. Eric is IICRC-certified in water damage restoration (WRT), applied microbial remediation (AMRT), and New York State Mold Abatement. He lives in East Flatbush, actively participates in food drives and pantry initiatives, and enjoys sports and outings with friends.

Meet John Flanagan, one of the newest and most promising additions to Team Allen at SERVPRO of Northern Staten Island. Since joining us in 2023, John has showcased impressive growth and dedication, swiftly climbing the ranks from Technician to Lead Technician.

With a strong background in plumbing, John enhances our team's capabilities and approaches various challenges with confidence and skill. His quick learning ability and adaptability make him an invaluable part of our operations.

Outside of work, John treasures his time off, enjoying moments with friends and family that fill his life with joy and laughter. The beach is one of his favorite places to unwind, where he relishes the soothing sun and surf. John is also a passionate gamer, diving into thrilling virtual worlds that keep him entertained and engaged. For him, gaming is more than just a pastime; it's a true passion!

Walter has been a dedicated member of Team Allen's SERVPRO of Northern Staten Island since 2021. With over five years of experience in the restoration industry, he brings a wealth of knowledge and expertise to the team. Walter is IICRC-certified in both water damage restoration (WRT) and applied microbial remediation (AMRT), demonstrating his commitment to maintaining high standards in his work. His leadership skills make him a valuable asset to the team, as he guides and inspires his colleagues in providing exceptional service. Currently, Walter resides in Staten Island, where he continues to serve the community with professionalism and dedication.

Ricardo has been a vital member of SERVPRO of Northern Staten Island since 2023, where he serves as a lead technician. With six years of hands-on experience in the restoration industry, he is well-equipped to handle a variety of challenging situations. Ricardo is IICRC-certified in Water Damage Restoration (WRT) and Crime & Trauma Scene cleanup, ensuring that he adheres to the highest standards of safety and professionalism. Originally from Staten Island, Ricardo has a passion for playing and watching football, as well as immersing himself in video games. He also values quality time with his family, cherishing the moments they share together.

Giuseppe joined our construction team as a Reconstruction Technician at SERVPRO of Northern Staten Island in 2023, bringing along more than 20 years of experience in construction and build-back projects. His expertise makes him an essential member of Team Allen, ensuring that every job is handled with care and precision. When he's not busy tackling projects, you can find Giuseppe exploring the city, taking in the vibrant atmosphere, or experimenting in the kitchen. He loves to bake and often whips up delicious treats at home in Brooklyn, sharing his creations with friends and family. Giuseppe's blend of professional skills and personal passions adds a unique touch to our team!

Tom joined Team Allen in March 2023 as the Asset Supervisor for SERVPRO of Northern Staten Island. He is certified in Water Damage Restoration (WRT) and Fire Restoration (FSRT), and he also has training in confined spaces. With several years of restoration experience, Tom proudly served in the Civil Engineer Squadron of the USAF. As an Air Force Veteran, he is dedicated to giving back through charity work with the Knights of Columbus and the Veterans of Foreign Wars (VFW). In his free time, Tom enjoys escaping his Brooklyn home to fish and relax at the beach.

Juan is a dedicated production technician for Team Allen's SERVPRO of Northern Staten Island restoration franchise. With ECTP training in both Tech 100 and 200, he brings over eight years of experience in the restoration field. Since joining the team in 2023, Juan has demonstrated a strong commitment to collaboration and teamwork, making him a valuable asset to the franchise. Prior to his role at SERVPRO, he honed his skills with three years of experience as a construction worker. Based in New York, Juan enjoys spending time with his family during the spring. His passions include playing baseball, fishing, and traveling to new places.

Diego has been a dedicated production technician at SERVPRO of Northern Staten Island since 2023. Throughout his time with us, he has successfully completed our comprehensive in-house ECTP training, showcasing his commitment to mastering the skills necessary for providing top-notch service. Known for his strong work ethic, Walther embodies the spirit of teamwork as a valued member of Team Allen.

Outside of work, Walther enjoys swimming and regularly hitting the gym, reflecting his passion for maintaining a healthy lifestyle. He resides in New York, where he embraces the vibrant culture and community around him.

As Commercial Sales & Marketing Representative for SERVPRO Team Allen, Suzanne leverages her extensive local knowledge, professional experience, and strong community connections to help businesses and property owners.