Call: (718) 971-1585
Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Northern Queens
Our Google Reviews
(718) 971-1585
5.0
(13 reviews)
(718) 971-1585

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Quick Links:

Storm DamageSewage CleanupContents Packout & StorageWater Damage

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.
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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?

When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
13 Reviews
5.0
Leave Us A Review
Lauren Laitman
4 months ago

When my basement flooded, I had never worked with Servpro before and they came highly recommended. I can now say wholeheartedly that they exceeded every expectation. From mitigation and restoration through demolition and pack-out coordination, the experience has been nothing short of exceptional. Kevin, Johnny, and the entire team have been extraordinary. What has impressed me most is not only their expertise and professionalism, but their responsiveness, integrity, and genuine care during an incredibly stressful time. When my parents also experienced a flood, the very same team stepped in to help them as well, and Kevin was immediately responsive and instrumental in getting everything moving quickly. The coordination has been seamless — even the front desk and administrative team have been outstanding, communicative, and compassionate throughout the process. What stands out most is the trust they inspire. Having a team in your home all day, for days on end, requires a tremendous level of comfort and confidence. I have felt completely at ease leaving my home when needed because they have consistently demonstrated professionalism, respect, and trustworthiness. Flood damage is overwhelming and deeply disruptive, but this team brought calm, competence, and humanity into the situation. I genuinely feel fortunate to know them and profoundly grateful for their work. Servpro has been nothing short of remarkable, and I would recommend them without hesitation.

Jay
9 months ago

Kevin was awesome!! Professional & Courteous!! Definitely Recommend!!

Spencer Amory
over 1 year ago

Servpro got in touch me promptly after the adjuster’s visit. They were onsite as promised in short order. The workers were on time, professional, and courteous. They protected the rest of my space while doing their work. I was impressed by how detailed and thorough they were. And before leaving they informed me what they had done and cleaned up meticulously. Jeri responded promptly to my calls about additional concerns. Overall Servpro made an unfortunate experience more less stressful.

Eto Otitigbe
about 2 years ago

Our insurance company referred us to Servpro to remediate water damage in two adjacent rooms. They were prompt, professional, and very knowledgeable. They informed us how each step of the process would go, and they executed those plans. There were no surprises from them. They removed all signs of water damage and monitored the locations afterwards to ensure that the remediation was successful. They referred contractors to us to help with restoration after remediation was completed. The contractors performed in the same manner as the staff from Servpro—always on time and very professional. Their finish work was excellent.

Joseph Polo
about 2 years ago

Recently, my basement was flooded with 2 to 3 inches of water. I thought I would have many problems, but I was wrong. Servpro was the company to fix everything and the project Manager was John Fasciano. John explained everything that would be done. I had many questions and I called John many times with questions and John and John patiently and politely always answered all of my questions no matter how many times I called him. The last time I saw John was when he came to close the case. He asked me if I was satisfied with the job, and if there was anything that I wanted him to do. I told him that everything was OK except for my TV and speakers still, but not in working condition. I had been unable to connect all the wires with my TV and speakers and other units. John asked if I wanted him to do it and of course I said yes , I was amazed later when John turned on the TV and Everything was back to normal. I was very very pleased. Even when he was working away, his last Words were” Call me if you have any problems.” Thank you, John.

Jennifer Nevins
over 2 years ago

John was great and really helped me through the rebuild process! Thank you!

Yanil Nunez
over 2 years ago

After some water damage took place due to a flooding accident from the neighbor above us, ServPro immediately stepped in and made sure to take care of the mold and kitchen teardown for next steps. Not only were Kevin and Andres (the mitigation team) super professional, but Jeri made sure to stay in touch with both me and my insurance company to make the entire process as seamless as possible. They were all easy to get in touch with, were kind, arrived on time, completed the work as expected and explained each bit of the process thoroughly. Thank you all!

Gary Krasnoff
over 2 years ago

We had a major flood in the basement due to a blocked sewage pipe. We needed help immediately. When i called Servpro I was fortunate to speak to a young woman named Jeri. Not only did she arrange for servicemen to arrive at the house within hours but she walked me through the entire process. Jeri was always in contact with me by phone or email. She was diligent in obtaining the plumbers invoice so our insurance policy would cover the cost of the cleanup.. Servpro did a very thorough job. took care not to damage anything. Their staff is courteous and professional.I highly recommend Servpro for any of your cleaning needs.

Philip Bogdos
almost 3 years ago

Prompt, efficient and courteous service. They made sure that every inch of basement space was clear of any moisture and mold. Basement flood cleanup was a breeze using Servpro. Would highly recommend them for your disaster cleanup. The entire crew were skilled and trained right to do the job. Jeri coordinated the entire cleanup from start to finish.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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