Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Carson City / Douglas County / South Lake Tahoe

Our Google Reviews
(775) 588-2355
4.8
(82 reviews)

Service Areas

Carson City, NV | Gardnerville, NV | Minden, NV | Reno, NV | Genoa, NV | Sparks, NV | South Lake Tahoe, NV | Kingsbury, NV | Round Hill Village, NV | Stateline, NV | Zephyr Cove, NV | Wellington, NV | Virginia City, NV | Silver Springs, NV | Fernley, NV | Dayton, NV | Yerington, NV | Mira Loma, NV | Hidden Valley, NV

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Carson City / Douglas County / South Lake Tahoe we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


1.svg

Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

2.svg

Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

3.svg

Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Joe and Ryan were two of the most professional and competent contractors I've seen in a very long time. 

Duana Parker
Gardnerville

I really appreciate this and all of your hard work getting this done; I cannot say more complimentary things about the service that SERVPRO has provided in drying out the house - top notch and I have already told many people how much I would recommend you all! Thank you!

Elizabeth M.
South Lake Tahoe

Excellent work & communication

Jeff H.
Incline Village

Great work, thank you.

Christina L.
Coleville

I cried when I saw all the water damage to my utility room after the washing machine leaked everywhere. Thanks for coming out so quickly and immediately going to work drying out the place.

Richard K.
Tahoe City

I want to emphasize that we were very pleased with all of the major activities you did on the repair. The walls, the flooring, the cabinets over the washer/dryer, and the front door look great. The only drawback for us is it looks so nice now that we have to upgrade other things in there like the light fixture.



Thank you for your support on this job. The communication and timeliness were excellent. Tell Joe we hope his knee is getting better!



   
Fred
South Lake Tahoe

SERVPRO is truly fantastic.
We were able to quickly get Zoltan on-site to review our concerns and the actual work started almost immediately after, which was much sooner than we'd anticipated (and greatly appreciated!) given the difficulties we've faced finding someone in the area to handle the work we needed done.

Everything from the initial consultation through the completion of the project went extremely smoothly: Zoltan is extremely knowledgeable and thorough; he and his workers are committed to doing quality work and kept things very tidy (cleaning up at the end of each day). Zoltan even coordinated with another company to handle some work to re-coat a deck, which eliminated the need for us to figure that part out on our own. The entire process and project was seamless! I had no problem going about my normal day while they completed projects both inside and outside the house.

Overall, Zoltan shows a remarkable dedication to his work and his customers, which is truly unique and for which we are incredibly grateful. On top of that, working with Christina and Sarah (from the SERVPRO office) to get our questions answered and eventually to coordinate details and payment was easy, prompt, and pleasurable!

We will definitely be reaching out to SERVPRO to work with Zoltan and crew again for future house needs.

Dori S.
Mountain View

I was extremely impressed by the professionalism and quick response of Ryan and his crew. They treated my home with care and worked quickly to get the damage areas resolved. I would definitely use them again! Thank you SERVPRO!

Cody Howell
Carson City

Everyone on your staff was more than wonderful. Exceptional service and care. I am so fortunate to have had your staff take care of me. Ryan and Frank were not to be forgotten. I think I will ADOPT them. You can't teach that kind of service, that is from the heart. Thank you, again, to all your staff, and Joe, for being there for me and doing such excellent work.

Jeanette Smith
Gardnerville

Joe and Ryan were two of the most professional and competent contractors I've seen in a very long time. 

Duana Parker
Gardnerville

I really appreciate this and all of your hard work getting this done; I cannot say more complimentary things about the service that SERVPRO has provided in drying out the house - top notch and I have already told many people how much I would recommend you all! Thank you!

Elizabeth M.
South Lake Tahoe

Excellent work & communication

Jeff H.
Incline Village

Great work, thank you.

Christina L.
Coleville

I cried when I saw all the water damage to my utility room after the washing machine leaked everywhere. Thanks for coming out so quickly and immediately going to work drying out the place.

Richard K.
Tahoe City

I want to emphasize that we were very pleased with all of the major activities you did on the repair. The walls, the flooring, the cabinets over the washer/dryer, and the front door look great. The only drawback for us is it looks so nice now that we have to upgrade other things in there like the light fixture.



Thank you for your support on this job. The communication and timeliness were excellent. Tell Joe we hope his knee is getting better!



   
Fred
South Lake Tahoe

SERVPRO is truly fantastic.
We were able to quickly get Zoltan on-site to review our concerns and the actual work started almost immediately after, which was much sooner than we'd anticipated (and greatly appreciated!) given the difficulties we've faced finding someone in the area to handle the work we needed done.

Everything from the initial consultation through the completion of the project went extremely smoothly: Zoltan is extremely knowledgeable and thorough; he and his workers are committed to doing quality work and kept things very tidy (cleaning up at the end of each day). Zoltan even coordinated with another company to handle some work to re-coat a deck, which eliminated the need for us to figure that part out on our own. The entire process and project was seamless! I had no problem going about my normal day while they completed projects both inside and outside the house.

Overall, Zoltan shows a remarkable dedication to his work and his customers, which is truly unique and for which we are incredibly grateful. On top of that, working with Christina and Sarah (from the SERVPRO office) to get our questions answered and eventually to coordinate details and payment was easy, prompt, and pleasurable!

We will definitely be reaching out to SERVPRO to work with Zoltan and crew again for future house needs.

Dori S.
Mountain View

I was extremely impressed by the professionalism and quick response of Ryan and his crew. They treated my home with care and worked quickly to get the damage areas resolved. I would definitely use them again! Thank you SERVPRO!

Cody Howell
Carson City

Everyone on your staff was more than wonderful. Exceptional service and care. I am so fortunate to have had your staff take care of me. Ryan and Frank were not to be forgotten. I think I will ADOPT them. You can't teach that kind of service, that is from the heart. Thank you, again, to all your staff, and Joe, for being there for me and doing such excellent work.

Jeanette Smith
Gardnerville

About Us

At SERVPRO of Carson City, Douglas County, and South Lake Tahoe, we understand that when disaster strikes—whether it’s from fire, water, or mold—the emotional and physical disruption to your life or business can be overwhelming. That’s why we’ve made it our mission to respond quickly, work efficiently, and restore your property with precision and care.

Locally owned and operated, our franchise brings decades of experience and deep roots in the community. We specialize in fire and water damage restoration, mold remediation, biohazard cleanup, and reconstruction services for both residential and commercial properties. Our team takes pride in serving our neighbors across Northern Nevada and California with professionalism and compassion.

What sets us apart is our commitment to excellence through training, certification, and customer care. Each member of our team undergoes rigorous initial and ongoing training through SERVPRO’s corporate training programs and holds certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC). This ensures we’re equipped with the most advanced knowledge, tools, and techniques to handle any size disaster.

Whether you need emergency response, scheduled cleaning, or large-scale restoration, you can trust SERVPRO of Carson City, Douglas County, and South Lake Tahoe to be your reliable partner—ready 24/7 to restore peace of mind and rebuild what matters most.

Christian A. Isaacson, Winder Buchanan
Christian A. Isaacson, Winder Buchanan
Owners of SERVPRO of Carson City / Douglas County / South Lake Tahoe

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.