SERVPRO of Western Essex County

My family has used Karl's team several times over the years and the experience and results are always consistent... exceptional service, fast, high quality work and pleasant to work with. I also found much peace knowing that I had a team that managed the claims process for us. I speak from experience, that when your family is hit with a disaster (including the loss of personal effects, heirlooms and even loss of space) you are stressed and emotional. The last thing you want to do is have to make critical, long-lasting decisions all by yourself. This team lifts that burden and works directly with the third parties. They effectively communicate any concerns or decision points so you know exactly where you are in the process. They also leave the place looking (and smelling) better than it was even prior to the disaster and were always careful to not disturb or dirty the non-damaged parts of the house. And, once the job was done... it was done. No lingering issues or follow ups. After the last flood, I felt as if a huge was weight lifted when I saw the truck roll up. I knew it would all be ok because we had the BEST team on it. I have recommended this team to family and friends (who have thanked me for the referral after using them) and I I highly recommend this team to everyone else!

Karl and his staff are an A+ team of professionals who are not only knowledgeable but diligent and thorough. It is wonderful to see such loyalty to their customers and they show it by how they stand by their customer-first service approach. We have used them several times over the years to assist with professional cleanings (especially during COVID) and with a claim. They are a fantastic group with fast (yet thorough) turnaround times and high quality outcomes. I would highly recommend this team!

From beginning to end, the service we received was top notch. The cleaning team was professional and hardworking and the results impeccable. Thank you!

Two days before Thanksgiving a fire destroyed the home next door and significantly damaged ours. Tragically, one person did not survive. Within hours, SERVPRO arrived at our home with an air quality monitor and air scrubber that we didn't even know we needed. They left them here through the weekend, and removed them all at no cost to us. It was so reassuring to know that the air in our home was safe during such a traumatic time. We are forever grateful.

We had a flooded basement, team came over and took care of the damaged materials. They were very careful to keep the floors clean and very very efficient. They also responded quickly to our call for service/help. Would definitely recommend.

We had a great experience dealing with Karl and his crew. Will definitely recommend to anyone needing remediation services.

So professional and extremely thorough

Our attic needed a deep clean from a messy roofing job and years of dust. Now we could eat dinner on the floor up there. Not a speck of dust got down to our second floor, everything was protected. Very satisfied customer.