Sewage Cleanup Services
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Sewage Cleanup
- 24/7 Emergency Response
- Trained, Certified Specialists
- Streamlined Insurance Process
Here to Help® 24/7
SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County
Service Areas
Why Choose SERVPRO® for Sewage Cleanup?
Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.
No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."
We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.
Our experienced SERVPRO team will also help coordinate your insurance claims.
What To Do When Sewage Damage Happens
A sewage emergency is both unexpected and overwhelming.
Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.
Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.
Steps in Our Sewage Damage Restoration Process
Sewage Removal & Contamination Control
Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.
Sanitization and Deodorization
Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.
Restoration
In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.
Simplifying Insurance
We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.
We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.
Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.
Residential Sewage Cleanup
Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.
With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.
Commercial Sewage Cleanup
Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.
We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.
From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.
What our
customers are saying
I was completely overwhelmed by the situation at my home. I called SERVPRO for help and they sent out a team that totally took control of the situation! Crew Chief Jake and his associate Hansel really took care of the situation with great expertise and craftsmanship. I would recommend them for any job. 8/2018
I appreciate your response after service at my home. I found your personnel to be most considerate and respectful. They worked quietly making sure they did not interfere with anything I was doing. All aspects of their service were explained on a timely basis. Please know that I would happily use your service if the need arose and will gladly refer to others. Jacobo, Jamel, Chris and Joe worked at my house and you can be proud of their performance. 6/2018
Coop and Jay were awesome!! 7/2018
Everything was good. 6/2018
The team has been excellent. Very responsive, courteous, knowledgeable and professional. I would highly recommend them. 3/2018
SERVPRO was quick to answer and respond to the water loss in my home. They were able to extract the water and save my floors. They worked with my insurance company and made the process easy to understand.
GREAT JOB!
Thank you for having done such an excellent job in getting my home dried out and free of moisture after my hot water heater exploded. Your workers did an excellent job, worked in a timely fashion, were gentlemen and wasted no time in getting the job done. I really appreciate them.
Enclosed is my check in the amount of .... for the work completed. I can't say enough good about SERVPRO and your staff who kept me informed and up to date on their progress. Thank you again for a job well done. It will be my pleasure to recommend you to my family, friends and neighbors should they encounter an event which needs you. 1/2019
Very pleased with the service and workmanship. Will call for any repair needs in future! 9/2018
I was completely overwhelmed by the situation at my home. I called SERVPRO for help and they sent out a team that totally took control of the situation! Crew Chief Jake and his associate Hansel really took care of the situation with great expertise and craftsmanship. I would recommend them for any job. 8/2018
I appreciate your response after service at my home. I found your personnel to be most considerate and respectful. They worked quietly making sure they did not interfere with anything I was doing. All aspects of their service were explained on a timely basis. Please know that I would happily use your service if the need arose and will gladly refer to others. Jacobo, Jamel, Chris and Joe worked at my house and you can be proud of their performance. 6/2018
Coop and Jay were awesome!! 7/2018
Everything was good. 6/2018
The team has been excellent. Very responsive, courteous, knowledgeable and professional. I would highly recommend them. 3/2018
SERVPRO was quick to answer and respond to the water loss in my home. They were able to extract the water and save my floors. They worked with my insurance company and made the process easy to understand.
GREAT JOB!
Thank you for having done such an excellent job in getting my home dried out and free of moisture after my hot water heater exploded. Your workers did an excellent job, worked in a timely fashion, were gentlemen and wasted no time in getting the job done. I really appreciate them.
Enclosed is my check in the amount of .... for the work completed. I can't say enough good about SERVPRO and your staff who kept me informed and up to date on their progress. Thank you again for a job well done. It will be my pleasure to recommend you to my family, friends and neighbors should they encounter an event which needs you. 1/2019
Very pleased with the service and workmanship. Will call for any repair needs in future! 9/2018
About Us
OUR STORY
We opened our first SERVPRO franchise in May 2012. We started small but took every job and treated our customers with empathy and respect. Customer service is at the heart of what we do and has led to numerous awards as a Top 50 SERVPRO franchise. Our business grew rapidly and in addition to serving the greater Charlotte area, we also own SERVPRO franchises in Northwest Charlotte, Lake Norman, Gaston County, Lincoln County and South Carolina – serving both the York County and Richland County markets. Our team works 24/7/365 to meet the disaster restoration needs of our customers. We are here to help make any size disaster “Like it never even happened.” ®
OUR SERVICES
Our team has over 25 years of experience in the disaster restoration industry and understands the pain and worry that comes with a water or fire damage and the disruption it causes to your home or business. SERVPRO is a full-service restoration company specializing in the cleanup, restoration, and reconstruction of residential and commercial properties. We also remediate mold from your home or business. Other services include (but not limited to):
- Post Construction Cleaning
- COVID-19 Virus Disinfection and Cleaning
- Biohazard
- Crime Scene and Vandalism Clean Up
- Contents Cleaning, Restoration, and Storage
- Media Blasting (Mold, Fire/Smoke, and Stain Removal)
- Catastrophic Storm Response
Whether it’s damage to your home, your business, or you need full-service restoration due to a major disaster such as a hurricane or tornado — our team can handle it.
AFFILIATIONS
- Building Owners Management Association (BOMA)
- Commercial Real Estate Executive Women (CREW)
- Industrial Networking Group
- Institute of Real Estate Management (IREM)
- National Association of Women Business Owners (NAWBO)
- North Carolina Healthcare Engineers Association (NCHEA)
- Vistage
AWARDS
- Charlotte Business Journal's Fast 50
- Charlotte Business Journal's Women in Business Award
- Lake Norman Chamber of Commerce Outstanding Small Business
- NAWBO National Woman Business Owner of Year Finalist
- NAWBO Rising Star Award
- SMARTCEO Brava Award
- TOP 100 SERVPRO (multiple years)
- SERVPRO Award for Outstanding Sales (multiple years)
Certifications
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Insurance and Payment Information
For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.
