About Us
SERVPRO of Northwest Charlotte is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
OUR STORY
We opened our first SERVPRO franchise in May 2012. Customer service is at the heart of what we do and has led to numerous awards as a Top 50 SERVPRO franchise. Our business grew rapidly and in addition to serving the greater Charlotte area, we also own SERVPRO franchises in Northwest Charlotte, Lake Norman, Gaston County, Lincoln County and South Carolina – serving both the York County and Richland County markets. Our team works 24/7/365 to meet the disaster restoration needs of our customers. We are here to help make any size disaster “Like it never even happened.” ® We are locally and woman owned.
OUR SERVICES
Our team has over 25 years of experience in the disaster restoration industry and understands the pain and worry that comes with a water or fire damage and the disruption it causes to your home or business. SERVPRO is a full-service restoration company specializing in the cleanup, restoration, and reconstruction of residential and commercial properties. We also remediate mold from your home or business. Other services include (but not limited to):
- Post Construction Cleaning
- COVID-19 Virus Disinfection and Cleaning
- Biohazard
- Crime Scene and Vandalism Clean Up
- Contents Cleaning, Restoration, and Storage
- Media Blasting (Mold, Fire/Smoke, and Stain Removal)
- Catastrophic Storm Response
Whether it’s damage to your home, your business, or you need full-service restoration due to a major disaster such as a hurricane or tornado — our team can handle it.
AFFILIATIONS
- Building Owners Management Association (BOMA)
- Commercial Real Estate Executive Women (CREW)
- Industrial Networking Group
- Institute of Real Estate Management (IREM)
- National Association of Women Business Owners (NAWBO)
- North Carolina Healthcare Engineers Association (NCHEA)
- Vistage
AWARDS
- Charlotte Business Journal's Fast 50
- Charlotte Business Journal's Women in Business Award
- Lake Norman Chamber of Commerce Outstanding Small Business
- NAWBO National Woman Business Owner of Year Finalist
- NAWBO Rising Star Award
- SMARTCEO Brava Award
- TOP 100 SERVPRO (multiple years)
- SERVPRO Award for Outstanding Sales (multiple years)
Certifications
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Insurance and Payment Information
For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.
Service Area
Certifications
- IICRC Certified Firm
- OCT - Odor Control Technician
- RCT - Rug Cleaning Technician
- ECTP - Employee Certification Training Program
- FSRT - Fire & Smoke Damage Restoration Technician
- CCT - Carpet Cleaning Technician
- ASD - Applied Structural Drying Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
- UFT - Upholstery & Fabric Cleaning Technician
- AMRT - Applied Microbial Remediation Technician
Licenses
Payment Info
The following cards are accepted:Awards
- Best of Columbia - Best Restoration Company
- NAWBO Rising Star Award
- SERVPRO Award for Outstanding Sales (multiple years)
- TOP 100 SERVPRO (multiple years)
- Charlotte Business Journal's Fast 50
- Charlotte Business Journal's Women in Business Award
- TOP 50 SERVPRO (multiple years)
- SMARTCEO Brava Award
- NAWBO National Woman Business Owner of Year Finalist
- Lake Norman Chamber of Commerce Outstanding Small Business
Affiliations
- Commercial Real Estate Executive Women (CREW)
- Building Owners Management Association (BOMA)
- Montcross Area Chamber of Commerce
- Industrial Networking Group
- Vistage
- National Association of Realtors
- Lincoln Chamber of Commerce
- International Facility Management Association (IFMA)
- Gaston Rotary
- Gaston Chamber of Commerce
- North Carolina Healthcare Engineers Association (NCHEA)
- National Association of Women Business Owners (NAWBO)
- Institute of Real Estate Management (IREM)
What our
customers are saying
Servpro is by far one of the best companies I have ever had to work with. Jose is 100% dedicated to the work of helping others in their time of need. Jose updated me daily on his progress Including correspondence with our insurance company. If you ever find yourself in a flood or fire situation Servpro should be your first call. Highly recommend!
SERVPRO, led by Carlos, did a quick and thorough job of scoping our damage and planning the necessary mitigation.
James and Isabel and their entire contents crew were amazing. We were on the tail end of a 2 month ordeal dealing with water damage. Our carpet needed replacing and James’ crew moved the furniture out with care and diligence. Further, when we finally had the work completed, they were flexible enough to move our furniture return date up from Monday to Saturday, allowing us back into our home on the weekend. With 3 kids living in chaos the last couple of months, those extra two nights to get ready for the school week will have been invaluable. Thank You James, Isabel and the whole crew!
Everyone was professional, thoughtful, prompt, and courteous. I had to do nothing. The moving crew from Contents Department of Northwest Charlotte Servpro were the best!
Andrew and Brock were great to work with. Servpro came in and did a great job drying things out after our laundry room flooded. They were on time and very professional. I highly recommend their services.
ServePro has just finished a huge job for our house that flooded 15 months ago. I have had the distinct pleasure of working alongside of James in the past month. He is, without a doubt, the hardest worker, nicest, kindest and compassionate person I have ever met. He goes beyond the call of duty in everything he does. He can see through a total disaster and mess and get a plan of organization in a heartbeat. I consider myself lucky to have met James and I have definitely met a new friend. He is the BEST of the best! Carol Ann
Scarlett and Gustavo were a great team. They worked well together and both were professional, knowledgeable and courteous. They worked hard to satisfy our needs. I would definitely recommend them to family and friends. Thank you Scarlett and Gustavo.
Quick response and great work by their mitigation team.
Broderick and Andrew came out to our house within an hour of calling and immediately got fans set up for us after a freak storm that damaged our roof and caused water damage inside.