Meet Our Team
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SERVPRO of Downtown Minneapolis / Team Hickman
Shaun - Owner
Meet our owner, Shaun Hickman. Shaun has a solid 20+ years in the restoration field. He has obtained certifications in Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator and Applied Microbial Remediation Technician (AMRT.) When our owner is not in the field you can find him hunting and hanging out with family and friends. Like most Minnesotans in the winter, you would find him rippin’ around on snowmobiles.
Our business motto is to "Create Happy Customers".
Brandon
Brandon is the Commercial Large Loss Project Manager at SERVPRO Team Hickman, where he oversees large-scale restoration projects for commercial properties. With exceptional organizational skills and a keen eye for detail, he coordinates every aspect of disaster response—from initial assessment and planning to execution and closeout—ensuring seamless service, timely completion, and outstanding results for clients.
Chris N
Chris serves as the General Manager at SERVPRO?Team Hickman, where his expertise in restoration leadership and dedication to service excellence drive team performance and customer satisfaction. Under his guidance, SERVPRO?Team Hickman maintains its commitment to rapid response, quality results, and making every job “Like it never even happened.”
Bo
Bo is the Marketing Manager at SERVPRO Team Hickman, overseeing marketing efforts across all eight franchise territories. With a creative mindset and strategic vision, he leads initiatives that build brand awareness, strengthen community partnerships, and drive business growth. Bo plays a key role in ensuring SERVPRO’s message of fast, reliable service reaches the right audiences throughout the region.
Laura
Laura is the Human Resources Manager at SERVPRO Team Hickman. She handles hiring, training, and supports the team with anything HR-related. Laura helps make sure employees feel welcomed, valued, and set up for success from day one. Her friendly, approachable style helps create a great place to work.
Kade
Kade is the Facilities Maintenance Supervisor at SERVPRO Team Hickman. He takes care of our equipment, vehicles, and facilities to make sure everything runs smoothly and safely. When something breaks or needs tuning, Kade is the one who fixes it. His hard work keeps our team ready to respond and our operations on track every day.
Mikayla
Mikayla is the Office Manager at SERVPRO Team Hickman. She keeps the office running smoothly by managing schedules, coordinating communication, and supporting both the team and clients. Her attention to detail and organizational skills help ensure that every call, appointment, and job runs efficiently—making her an essential part of our day-to-day operations.
Sara
Sara is the Accounting Manager at SERVPRO Team Hickman. She oversees all financial aspects of the business, ensuring accuracy in reporting, budgeting, and forecasting. With a sharp eye for detail and a strong grasp of financial strategy, Sara helps keep the company financially healthy and positioned for growth.
Katie
Katie is the Contents Manager at SERVPRO Team Hickman. She leads the team responsible for cleaning, restoring, and inventorying items affected by fire, water, or other damage. With a strong focus on care and detail, Katie ensures that every item is treated with respect and restored to the highest standard whenever possible.
Tracy
Tracy manages Accounts Payable at SERVPRO Team Hickman, ensuring vendors are paid accurately and on time. Her organization and efficiency help keep our financial operations running smoothly and our partnerships strong.
Marissa
Marissa is the Softgoods Supervisor at SERVPRO Team Hickman. She leads the team responsible for cleaning and restoring textiles like clothing, bedding, and other soft contents using our specialized Esporta Wash System. Marissa’s attention to detail ensures every item is returned clean, fresh, and ready for use.
Shania
Shania is the In-Shop Supervisor for the Contents division at SERVPRO Team Hickman. She oversees the cleaning, packing, and inventory of items brought into our facility after fire or water damage. With a focus on quality and care, Shania ensures each item is handled properly and restored to the highest standard.
About Us
At SERVPRO of Downtown and Minneapolis NW, we provide peace to our clients in the most stressful times.
SERVPRO of Downtown and Minneapolis NW comprises a dedicated team of professionals committed to serving our customers with care and excellence. Whether assisting homeowners impacted by natural disasters like floods or addressing the aftermath of man-made incidents such as sump pump failures, we deliver prompt responses, top-notch service, and clear communication throughout the cleanup and restoration phases. Recognizing the distress caused by fire, water, or mold damage, we strive to minimize disruptions to your life and swiftly restore your home or business to its pre-loss condition “like it never even happened.” Our objective is simple: to make the recovery process as seamless as possible for our clients.
SERVPRO of Downtown and Minneapolis NW specializes in cleaning and restoring residential and commercial properties affected by fires, smoke, water damage, or mold infestations. Our team undergoes rigorous training in property damage restoration, ensuring they stay updated with the latest knowledge and techniques. From training at SERVPRO's corporate facility to obtaining certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC), our team is well-prepared to restore your property.
Our team members hold various certifications, including IICRC Applied Microbial Remediation, IICRC Applied Structural Drying, IICRC Water Damage Restoration, EPA Lead-Based Paint Renovation and Repair Activities, IICRC Fire & Smoke Damage Restoration Technician, IICRC Odor Control Technician, and American Red Cross First Aid/CPR/AED. Additionally, with the support of SERVPRO's nationwide network of franchises, we have the resources to handle damages of any size.
What sets SERVPRO of Downtown and Minneapolis NW apart is our in-house Construction division, which specializes in rebuilding properties to their pre-loss condition. Whether the damage is extensive or minor, you can trust us to handle the restoration process efficiently and effectively.
About Our Owner
Shaun Hickman, a lifelong Minnesotan, resides in Wright County with his wife, Valerie, and their three children, two of whom are currently employed by SERVPRO of Downtown and Minneapolis NW. Holding a Bachelor of Science degree in Business Management from St. Cloud State University, Shaun is deeply rooted in the restoration industry, boasting over 20 years of experience. He is certified in Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator, and Applied Microbial Remediation Technician (AMRT). When not working, Shaun enjoys hunting and spending time with his family and friends, often partaking in winter activities like snowmobiling. Shaun's extensive background in the field underscores his commitment to excellence and punctuality, aligning with our motto of "Creating Happy Customers."
With a nationwide system of the most qualified and caring individuals in our industry, we are ready to respond faster to any size disaster.
