Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Kalamazoo and Portage
Our Google Reviews
(269) 342-2366
5.0
(142 reviews)

Service Areas

Kalamazoo, MI | Portage, MI | Vicksburg, MI | Galesburg, MI | Richland, MI | Comstock, MI | Parchment, MI | Climax, MI | Augusta, MI | Scotts, MI | Texas Corners, MI | Oshtemo, MI | Schoolcraft, MI | Cooper, MI | Alamo, MI | Prairie Ronde, MI

Why Choose SERVPRO® for Sewage Cleanup?

A sewage backup is one of the most stressful and hazardous situations a property owner can face. It poses serious health risks and can cause significant damage in a short amount of time. At SERVPRO of Kalamazoo and SERVPRO of Portage, we understand that these are true emergencies and our team is ready to respond immediately to help mitigate the damage.

Our certified technicians are highly trained and fully equipped to handle every type of water contamination incident, from septic system failures and severe toilet overflows to complex sewer line backups, burst pipes, and other black water situations. No matter the scope of the damage, we're the trusted experts for thorough sewage cleanup, sanitization, and complete property restoration.

We follow the industry's highest standards, adhering to IICRC S500 protocols to ensure safety and quality throughout every step of the process. Our team also assists with insurance coordination and documentation to help make the process as smooth as possible. Our goal is to deliver exceptional service and restore your property so completely that it's "Like it never even happened."®

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


Bulls_Eye_ALT_2.svg

Avoid all contact with sewage-contaminated water

Bulls_Eye_ALT_2.svg

Turn off the main water supply to prevent additional flow

Bulls_Eye_ALT_2.svg

Shut down HVAC systems to stop contaminated air from circulating

Bulls_Eye_ALT_2.svg

Evacuate people and pets from affected areas

Bulls_Eye_ALT_2.svg

Call SERVPRO immediately for professional cleanup

Bulls_Eye_ALT_2.svg

Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


1.svg

Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

2.svg

Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

3.svg

Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Thank you ServPro for all your hard work and professionalism while dealing with the leak in our basement. We greatly appreciate your willingness to come right out on a Sunday night during Labor Day weekend. Your team was very courteous and kind. We highly recommend them!!

Tasia Stamos

Jessica, Brock and Katie were very professional, efficient and courteous during the cleaning and remediation of our basement. They kept us well informed of their activities. They arrived on time each day and notified when they were on their way. The Project Manager, Mike, coordinated all activities and responded to any questions very promptly. This remediation experience was entirely new to us so we appreciated Mikes patience with our inquiries. He even added humor to what could be a daunting project. We have a couple more steps to complete the process but to date it has been a very positive experience. Definitely recommend...

Patricia Schroeder

My experience with ServPro when our water heater flooded our finished basement was amazing. From Tony who came out first to assess the water damage to the amazing team of Gabby, Cody, and Jessica who did an awesome job prepping the house for the work, quickly removing the carpet padding, and setting up the fans and dehumidifiers to dry the space out. They were polite and professional. Gabby was very accommodating with my request to schedule her check ins shortly after I got off work each day. Within three days everything was dry and they were able to remove all their equipment and left our house in great shape. Thank you for an exceptional experience.

Martha Keeler

Gabby was quite professional. Very good experience with both her and Brock.

LaToya Walker

Servpro helped us with cleaning of a rental house that was left quite a mess when the tenents moved out. Brock, Jessica, and Katie did a great job and worked almost a week to clean and deodorize the 4 bedroom house.

MC Traveller

Josh and Isaac did a superb job! Went way above their duties and were kind considerate and well mannered!

Susan Seelye

Calvin and Wyatt did a wonderful job and polite

Jamie Kerber

Calvin and Wyatt are doing an amazing job

Jessica Garrett

Calvin & Wyatt did an awesome job at White Oaks! Thank you!

Vicki Bartholomew

About Us

At SERVPRO of Kalamazoo and Portage, we understand how overwhelming fire or water damage can be and the impact it has on your home or business. Our mission is to reduce that disruption and restore your property quickly, making it "Like it never even happened."

We specialize in cleaning and restoring residential and commercial properties affected by fire, smoke, or water damage. Our team is also trained to handle mold and mildew remediation to keep your property safe and healthy.

Our staff receives extensive training in property damage restoration, from SERVPRO's corporate training center to regular IICRC-industry certifications. With a nationwide network or skilled franchises, we have the resources to handle any size disaster, big or small.

If you're in need of professional restoration services, give us a call today.

Proudly serving communities since 1967, SERVPRO is the trusted name in cleaning and restoration.

Dean M. Dingman, Eric D. Chesser
Dean M. Dingman, Eric D. Chesser
Owners of SERVPRO of Kalamazoo and Portage

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
Variant served: ControlVariant served: Test