Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Kalamazoo and Portage

Our Google Reviews
(269) 342-2366
4.9
(38 reviews)

Service Areas

Kalamazoo, MI | Portage, MI | Vicksburg, MI | Galesburg, MI | Richland, MI | Comstock, MI | Parchment, MI | Climax, MI | Augusta, MI | Scotts, MI | Texas Corners, MI | Oshtemo, MI | Schoolcraft, MI | Cooper, MI | Alamo, MI | Prairie Ronde, MI

Why Choose SERVPRO® for Sewage Cleanup?

A sewage backup is one of the most stressful and hazardous situations a property owner can face. It poses serious health risks and can cause significant damage in a short amount of time. At SERVPRO of Kalamazoo and SERVPRO of Portage, we understand that these are true emergencies and our team is ready to respond immediately to help mitigate the damage.

Our certified technicians are highly trained and fully equipped to handle every type of water contamination incident, from septic system failures and severe toilet overflows to complex sewer line backups, burst pipes, and other black water situations. No matter the scope of the damage, we're the trusted experts for thorough sewage cleanup, sanitization, and complete property restoration.

We follow the industry's highest standards, adhering to IICRC S500 protocols to ensure safety and quality throughout every step of the process. Our team also assists with insurance coordination and documentation to help make the process as smooth as possible. Our goal is to deliver exceptional service and restore your property so completely that it's "Like it never even happened."®

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

SERVPRO did a great job taking care of the water damage in our home from toilet overflow. 

Tom W
Kalamazoo

Excellent service and friendly workers.

Carl V
Kalamazoo

SERVPRO helped me when my insurance told me my claim was  not covered. They worked with all my needs.

Dan Steel
Climax

Thrilled with their job. Would definitely recommend this group to my friends.

Mary & Lisa L
Richland

The crew was very informative and answered all the questions. Thanks for all your help

Will
Kalamazoo


Kalamazoo SERVPRO did an excellent job cleaning up after my toilet flooded two levels of my home. They were understanding of my frustrations and was flexible with my work schedule. I commend their work

Dave & Marsha
Kalamazoo

Great customer service after those heavy storms from the weekend. Thank you for coming out on short notice.

Janeene H
Kalamazoo

Thank you for coming out and sucking all the storm water out of our basement and disposing of the items that could not be saved. 

Jerry M
Kalamazoo

Thank you SERVPRO for coming out. 

Jim H
Kalamazoo

About Us

At SERVPRO of Kalamazoo and Portage, we understand how overwhelming fire or water damage can be and the impact it has on your home or business. Our mission is to reduce that disruption and restore your property quickly, making it "Like it never even happened."

We specialize in cleaning and restoring residential and commercial properties affected by fire, smoke, or water damage. Our team is also trained to handle mold and mildew remediation to keep your property safe and healthy.

Our staff receives extensive training in property damage restoration, from SERVPRO's corporate training center to regular IICRC-industry certifications. With a nationwide network or skilled franchises, we have the resources to handle any size disaster, big or small.

If you're in need of professional restoration services, give us a call today.

Proudly serving communities since 1967, SERVPRO is the trusted name in cleaning and restoration.

Dean M. Dingman, Eric D. Chesser
Dean M. Dingman, Eric D. Chesser
Owners of SERVPRO of Kalamazoo and Portage

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.