Meet Our Team

Owner of SERVPRO of Gaylord & Cheboygan since 1999, and becoming sole owner in 2005. Doug’s experience in the industry started with him working for Frankenmuth Mutual Insurance for 8 years as a Senior Adjuster, AIC, then co-owner of SERVPRO^®; of Saginaw from 1998-2004, which is recognized as the Extreme Team. Originally, Doug Bailey started the SERVPRO of Gaylord & Cheboygan franchise. After establishing the Gaylord & Cheboygan territory in 2000, Doug then began expanding and running a franchise in the Upper Peninsula in 2009. In late 2019, another expansion was made which added the SERVPRO of Bellaire, Kalkaska, Lake City & Grayling to the servicing area. Doug received his business degree from Northwood University, carries a builder’s license, is certified through the IICRC as a Water Damage Restoration Technician, has taken Mold Remediation Training through Consultants Restoration, and Applied Structural Drying Certification. He and his wife Becky reside in Cheboygan.

Dan brings over 10 years of Commercial Facility Maintenance and Construction experience to SERVPRO’s team of Project Managers since 2015. Dan holds multiple certifications which include Applied Structural Drying, Commercial Drying Specialist, Applied Microbial Remediation Specialist, and being a Lead Certified Professional. Dan focus’ on all aspects of the restoration from the initial mitigation to full building reconstruction. Dan also became a co-owner of our two SERVPRO franchises in 2023. In his time off you can find Dan, his wife and 2 children in Cheboygan immersed in Northern Michigan’s great outdoors from the water to the snow.

Josh joined our team in September of 2016 as part of our Marketing Department and is now working as a Project Manager. Josh graduated from Northwood University in 2016 with a degree in Business Management and has his Water Damage Restoration Certification through the IICRC. Josh is also a Lead Certified Professional. He is looking forward to continuing to further his knowledge and expertise in the restoration industry. Josh also became a co-owner of our two SERVPRO franchises in 2023. In his free time, Josh enjoys fishing and hunting in the great outdoors of Northern Michigan.

Tim was born and raised in Northern Michigan. After high school, Tim worked for 4 years on the Great Lakes Freighter’s and made his career change at age 22 to the construction field. In 1998 he became a licensed Residential Builder and opened his own construction company for over 16 years. Tim became part of the SERVPRO^®; team in 2014 as a Project Manager. He has retained his builder’s license, and is certified in Water Damage Restoration, Applied Structural Drying, as well as Applied Microbial Remediation. Tim is also a Lead Certified Professional. He and his wife, Tonia are blessed to have 2 daughters as well as a son. In their free time they enjoy camping, fishing, boating, and just getting together as a family for cookouts.

This is our SERVPRO team that works hard everyday to help make it "Like it never even happened." and help restore your home and business.

Amber brings to our team over 10 years experience in the restoration industry. Her expertise in the industry started with a hands on position working in the field as a Crew Leader and is now part of the Project Management team specializing in water mitigation, fire and smoke cleanup and deodorization and mold remediation. Amber has her Water Damage Restoration, Applied Structural Drying, Fire & Smoke Restoration, Odor Control, Applied Microbial Remediation and her Biohazard Trauma Scene Cleanup Certifications. Amber loves spending time with her family including her nieces and nephews and loves the outdoors!

John joined our team in December of 2022. John is currently certified in Water Damage Restoration and is a Licensed Asbestos Abatement Supervisor. He has experience in commercial painting and understands how important it is to get homes and businesses back to preloss condition. In his free time you can find him taking care of his farm and spending time with his family. John and his family currently reside in Wolverine.

Jill is our Chief Administrative Officer. Our Office Administrative staff works together closely from beginning to end. When you call in you will be greeted by them when reporting your initial First Notice of Loss. Following that they perform all of the related duties and tasks to make sure the entire claims process for our clients is satisfactory and runs smoothly.

Melissa is our Director of Mitigation Services. Our Office Administrative staff works together closely from beginning to end. When you call in you will be greeted by them when reporting your initial First Notice of Loss. Following that they perform all of the related duties and tasks to make sure the entire claims process for our clients is satisfactory and runs smoothly.

Tonia Beardslee is responsible for our Accounts Receivable. Our Office Administrative staff works together closely from beginning to end. When you call in you will be greeted by them when reporting your initial First Notice of Loss. Following that they perform all of the related duties and tasks to make sure the entire claims process for our clients is satisfactory and runs smoothly.