Meet Our Team
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SERVPRO of South Springfield, Agawam, Longmeadow
TaShawn Moore
Meet the Team: TaShawn Moore
Position: Job File Coordinator
TaShawn Moore is our Job File Coordinator at SERVPRO of South Springfield, Agawam, and Longmeadow. With a strong background as an IT Specialist and years of mitigation experience, he bridges the gap between the office and the field. TaShawn is also Xactimate trained, which allows him to accurately document projects and support both our customers and production teams.
His technical skills, combined with his hands-on restoration knowledge, help keep every job running smoothly and efficiently.
Khalid Ansari
Meet the Team: Khalid Ansari
Position: First Responder
Khalid is often the first friendly face you’ll see from SERVPRO of South Springfield, Agawam, and Longmeadow. As our First Responder and Estimator, he meets with customers right away to assess the damage, explain the process, and create a clear plan for restoration. With several years of experience, Khalid is dedicated to making the first steps of recovery as smooth and stress-free as possible.
He is certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) in:
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Applied Microbial Remediation
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Applied Structural Drying
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Fire & Smoke Damage Restoration
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Odor Control
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Water Damage Restoration
Khalid combines technical expertise with compassion, ensuring our customers feel supported from the very beginning of their restoration journey.
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Dean Koziara
Meet the Team: Dean Koziara
Position: Crew Chief
Dean is one of our experienced Crew Chiefs at SERVPRO of South Springfield, Agawam, and Longmeadow. With years of hands-on knowledge in restoration, Dean takes pride in guiding projects from start to finish with care and professionalism.
He is certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) in:
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Water Damage Restoration
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Applied Microbial Remediation
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Fire & Smoke Damage Restoration
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Odor Control
Dean’s expertise and commitment help ensure every customer’s home or business is restored quickly, safely, and thoroughly.
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William Ramirez
Meet the Team: William Ramirez
Position: Crew Chief
William leads our crews here at SERVPRO of South Springfield, Agawam, and Longmeadow. With years of experience in the restoration industry, he’s known for his professionalism, attention to detail, and dedication to helping customers through stressful situations.
He is certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) in:
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Trauma & Crime Scene Cleanup
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Fire & Smoke Damage Restoration
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Water Damage Restoration
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Upholstery & Fabric Cleaning
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Carpet Cleaning
Whether it’s a small cleanup or a major restoration project, William combines his training with genuine care for our customers, making sure every job is done right.
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Jesse Rogers
Meet the Team: Jesse Rogers
Position: Production Manager
Meet Jesse Rogers, our Production Manager here at SERVPRO of South Springfield & Agawam. With 20 years of experience in the restoration industry, Jesse brings a wealth of knowledge and leadership to our team.
Jesse holds numerous certifications, including:
- Certified Microbial Remediation Supervisor (Indoor Air Quality Association)
- Applied Structural Drying Sciences (American Drying Institute)
- Multiple designations through the Institute of Inspection Cleaning and Restoration Certification (IICRC): Journeyman Textile Cleaner, Fire & Smoke Restoration Technician, Water Damage Technician, Color Repair Technician, Floor Care Technician, Upholstery & Fabric Cleaning Technician, and Carpet Cleaning Technician.
- Certifications from Environmental Compliance Services: Asbestos Abatement Supervisor License, Massachusetts Lead-Safe Renovator Supervisor, Repair & Renovator Initial License.
Jesse’s depth of expertise and commitment to quality ensure every project is handled with the highest standards. We’re proud to have him leading our production team!
Jorge Gonzalez
Meet the Team: Jorge Gonzalez
Position: Crew Chief
Jorge Gonzalez serves as a Crew Chief at SERVPRO of South Springfield/Agawam, bringing strong leadership, hands-on expertise, and a deep commitment to quality restoration. With years of experience in water, fire, and mold remediation, Jorge oversees on-site operations to ensure every job is completed safely, efficiently, and to SERVPRO’s high standards.
He is known for his excellent communication skills, ability to motivate team members, and dedication to customer satisfaction. Jorge takes pride in guiding technicians through complex projects, maintaining detailed documentation, and ensuring that clients’ homes and businesses are restored “Like it never even happened.”
Outside of work, Jorge values teamwork, problem-solving, and continuous learning—qualities that make him an essential part of the SERVPRO crew and a trusted leader on every mitigation project.
Carlos Vaquer
Meet the Team: Carlos Vaquer
Position: Technician
Carlos Vaquer is a dedicated member of the SERVPRO team, recognized for his professionalism and commitment to excellence in the restoration industry. He holds IICRC certifications in Applied Structural Drying (ASD) and Water Damage Restoration (WRT), demonstrating his technical expertise and adherence to industry standards.
With a strong focus on precision, safety, and customer satisfaction, Carlos plays a key role in restoring homes and businesses to their preloss condition. His knowledge and hands-on experience ensure that every project is completed efficiently and to SERVPRO’s high standards of quality.
Carlos takes pride in helping customers recover from unexpected damage and values being part of a team that makes a positive difference in the community.
What our
customers are saying
Our septic tank overflowed into our home. We looked for a company to take care of the cleanup not aware that the company we called did not know what they were doing. We ended up calling SERVPRO as was recommended to us by plumber. They really know their business. The mess was cleaned up quickly and the service was impressionable. They even took the time to explain to me why they needed to use certain cleaning materials. If you ever have a septic issue you should call them.
When dealing with a recent flood in my basement I had called SERVPRO of South Springfield/Agawam for help. They went out of their way to explain the process and why it should be done in that way. They are very knowledgeable in their field and really do care about their customers.
They came in like gang busters and rid my parents' bathroom of mold. They did a great job. Highly recommend!
Fire star service!
SERVPRO was a godsent, they came out and worked with the insurance company directly to take care of the restoring our home after a fire. We had no idea what to do, but they walked us through every step. They are extremely knowledgeable in this field and I let everyone know how they helped me and my family through this crisis.
Thank you SERVPRO
My toilet broke on my 3rd floor bathroom and leaked all the way to the basement. I had called another company to deal with the clean up and everything seemed to be ok. A few months later I started seeing black mold. I ended up getting SERVPRO to come out and clean up the mold that was most likely from the leak on my bathroom a few months back. Next time I call SERVPRO first.
Being a local plumber people are always asking me who to call when they have either a broken pipe or a sewage backup, to clean up the mess. I always refer them to SERVPRO of South Springfield/Agawam. They are the most knowledgeable in their field.
I had mold in my home and called a company that I thought knew what they were doing. A few months later I smelled a musty smell. I had my home tested and low and behold I had mold in my home in the same place where the previous company had cleaned the mold up.
I called SERVPRO since I noticed on their website that they are certified. Glad I did, the mold is gone!
Thanks SERVPRO
I have used other companies in the past for mold, and when I had yet another issue of mold in my home I decided to call SERVPRO of South Springfield/Agawam to deal with it this time. They were professional and knowledgeable in this field.
The guys that came to my home to work on the issue knew exactly what they were doing and were very thorough. They even took out time to answer any and all questions I had on the subject. Keep up the good work guys.
Our septic tank overflowed into our home. We looked for a company to take care of the cleanup not aware that the company we called did not know what they were doing. We ended up calling SERVPRO as was recommended to us by plumber. They really know their business. The mess was cleaned up quickly and the service was impressionable. They even took the time to explain to me why they needed to use certain cleaning materials. If you ever have a septic issue you should call them.
When dealing with a recent flood in my basement I had called SERVPRO of South Springfield/Agawam for help. They went out of their way to explain the process and why it should be done in that way. They are very knowledgeable in their field and really do care about their customers.
They came in like gang busters and rid my parents' bathroom of mold. They did a great job. Highly recommend!
Fire star service!
SERVPRO was a godsent, they came out and worked with the insurance company directly to take care of the restoring our home after a fire. We had no idea what to do, but they walked us through every step. They are extremely knowledgeable in this field and I let everyone know how they helped me and my family through this crisis.
Thank you SERVPRO
My toilet broke on my 3rd floor bathroom and leaked all the way to the basement. I had called another company to deal with the clean up and everything seemed to be ok. A few months later I started seeing black mold. I ended up getting SERVPRO to come out and clean up the mold that was most likely from the leak on my bathroom a few months back. Next time I call SERVPRO first.
Being a local plumber people are always asking me who to call when they have either a broken pipe or a sewage backup, to clean up the mess. I always refer them to SERVPRO of South Springfield/Agawam. They are the most knowledgeable in their field.
I had mold in my home and called a company that I thought knew what they were doing. A few months later I smelled a musty smell. I had my home tested and low and behold I had mold in my home in the same place where the previous company had cleaned the mold up.
I called SERVPRO since I noticed on their website that they are certified. Glad I did, the mold is gone!
Thanks SERVPRO
I have used other companies in the past for mold, and when I had yet another issue of mold in my home I decided to call SERVPRO of South Springfield/Agawam to deal with it this time. They were professional and knowledgeable in this field.
The guys that came to my home to work on the issue knew exactly what they were doing and were very thorough. They even took out time to answer any and all questions I had on the subject. Keep up the good work guys.
About Us
Since opening our doors in 2016, SERVPRO of South Springfield, Agawam, Longmeadow, Westfield, and Southwick has proudly served the Western Massachusetts community with trusted, high-quality restoration and cleaning services. As a locally owned and operated franchise backed by the national SERVPRO network, we bring the perfect combination of local care and industry-leading expertise to every project we handle.
When fire, water, or mold damage disrupts your home or business, our team understands that time is critical. That’s why we provide 24-hour emergency service, 365 days a year, ensuring that help is always just a phone call away. Our highly trained technicians respond quickly with advanced equipment, specialized cleaning products, and years of hands-on experience to restore your property and peace of mind.
Our franchise was founded on a commitment to professionalism, compassion, and exceptional service. Each member of our team is IICRC-certified and receives ongoing training in the latest restoration techniques, safety standards, and customer service practices. Our goal is to make the mitigation process as smooth and stress-free as possible for homeowners, business owners, and insurance partners alike.
At SERVPRO of South Springfield, Agawam, Longmeadow, Westfield, and Southwick, we specialize in:
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Water Damage Restoration – Extraction, drying, and dehumidification following floods, leaks, and plumbing failures.
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Fire and Smoke Damage Restoration – Soot removal, odor control, and full structural cleaning after fire events.
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Mold Remediation – Safe containment and removal of mold growth using industry-approved methods.
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Storm and Disaster Response – Rapid mobilization for large-scale property damage from severe weather.
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Cleaning and Disinfection Services – Residential and commercial cleaning, including biohazard and post-construction cleanup.
What truly differentiates our franchise is our dedication to customer satisfaction and community trust. We take the time to communicate clearly, work directly with insurance carriers, and treat every property as if it were our own. Our reputation has been built on consistent results, integrity, and the confidence that we’ll make it “Like it never even happened.”
With nearly a decade of proven service, SERVPRO of South Springfield, Agawam, Longmeadow, Westfield, and Southwick continues to grow through our unwavering commitment to quality, reliability, and compassion. Whether it’s a small residential cleanup or a large commercial loss, our experienced team stands ready to respond—day or night—with the resources, skill, and care our customers deserve.
