Meet Our Team

Our Team

This photo highlights our exceptional SERVPRO crew. We are proud to have such a dedicated, compassionate, and hardworking team representing our franchise. Their commitment to excellence is at the core of everything we do.

President/Owner

Doug is the President and Owner of SERVPRO of Fall River. Doug grew up in Dartmouth and after working 10 years for a Fortune 500 company, came back to the South Coast Area to follow his passion and fulfill a life-long dream of being a business owner.

Doug is part of the CEO Round Table; on the Board of the South Coast Chamber of Commerce, on their Integration Committee and a member of the Bristol County and Cranberry Country Chamber of Commerce; on the Board of the Community Foundation and a member of their Development Committee; Campaign Chair of the United Way of the Greater New Bedford and on the New Bedford Regeneration Committee. He is also an active member of the South Coast Business Alliance (SCBA), Realtor Association of Southeastern Mass (RASEM) as well as the South Coast & Greater Fall River Young Professionals Networks. He is proud of all that his team has accomplished thus far and is excited to see the company continue to flourish.

Operations Manager

Dave brings over 20 years of experience in the restoration industry to his role as Operations Manager. His extensive knowledge and leadership are invaluable to our team, ensuring projects run smoothly and efficiently. We’re proud to have Dave as an integral part of SERVPRO, where his expertise makes a difference every day.

Bookkeeper

Kate started with us back in October 2018 after a 30-year career in Property Management. She has had a fascinating life - putting herself through college working as a bookkeeper and graduating with a double major in Psychology & Sociology, she spent several years working with incarcerated juveniles. Kate is also co-founder of a family support group for individuals with special needs, an organization in which she started after gaining custody of her niece in 1989 with whom she is developmentally delayed. With three children and six grandchildren, her time is mostly spent with family when she isn’t volunteering with Operation Clean Sweep, riding her bike in marathons with partner Eric, or taking her sailboat, Katie-Did, across Buzzards Bay. With so much professional and life experience, she’s been a great addition to our growing team here at SERVPRO, always brightening up our office with her kind and good-natured personality. We’re lucky to have her with us!

Office Manager

Darcey serves as the Office Manager at SERVPRO, bringing eight years of experience as a Production Supervisor in asset retrieval to her role. Since joining our team, she has expanded her expertise in the restoration industry and even became a certified Notary Public. Darcey’s favorite part of her job is learning the restoration process while supporting both our team and our customers. She values the positive work environment at SERVPRO and is proud to be part of such a dedicated and supportive crew.

Construction Manager

Chuck is our Construction Manager at SERVPRO and has been with us since August 2023. Prior to joining our team, he served as an Operations and Facility Manager, bringing valuable leadership and hands-on experience in managing complex projects. At SERVPRO, Chuck oversees all construction and remodeling projects with a focus on quality, efficiency, and customer satisfaction. His expertise and dedication ensure each project runs smoothly from start to finish, helping our customers return to their homes and businesses with confidence.

Marketing Manager

Jen is the Marketing Manager at SERVPRO and brings a unique blend of sales and marketing experience to her role. Prior to joining SERVPRO, she worked as a closer for a processing company, honing her skills in client communication and relationship building. At SERVPRO, Jen leads marketing initiatives to grow brand awareness, drive referrals, and engage with the community, ensuring that both residential and commercial customers know they can rely on SERVPRO when disaster strikes. Her creativity, strategic thinking, and dedication make her an invaluable part of the team.

Project Manager

Patrick is our Project Manager at SERVPRO and has been with the team since May 2020. His attention to detail, leadership, and commitment to customer satisfaction make him a key part of the SERVPRO team, helping homeowners and businesses recover and improve their properties with confidence.

Crew Chief

Josh has been a Crew Chief at SERVPRO since 2014, bringing years of hands-on experience to every project. He leads his team with expertise, ensuring that each job is completed efficiently, safely, and to the highest standards. Josh’s dedication, skill, and commitment to customer satisfaction make him an invaluable member of the SERVPRO team.

Crew Chief

Stephon has been with SERVPRO since 2022 and serves as a Crew Chief, leading day-to-day job site operations. He ensures tasks are executed efficiently, safely, and to SERVPRO’s high standards. Stephon’s hands-on experience, reliability, and leadership on site make him an important part of the team and a trusted presence for both his crew and our customers.

Crew Chief

Zach is a Crew Chief at SERVPRO, bringing experience, skill, and dedication to every job. He guides his team on-site, ensuring work is done safely, efficiently, and to the highest quality standards. Known for his reliability and hands-on approach, Zach is a valued member of the SERVPRO team and helps customers restore and improve their homes and businesses.

Assistant Construction Manager

Raquel is the Assistant Construction Manager at SERVPRO, providing vital support to the construction team and helping oversee projects from start to finish. She coordinates scheduling, paperwork, and communication to ensure each job runs smoothly and efficiently. With her detail-oriented approach and dedication, Raquel is an important part of the team, helping both the crew and our customers achieve successful project outcomes.

Crew Chief

Tyler is a Crew Chief at SERVPRO, bringing strong hands-on experience and leadership to every project. He is dedicated to ensuring each job is completed safely, efficiently, and to the highest standards. Tyler’s commitment to his team and to our customers makes him an essential part of the SERVPRO crew.