Meet Our Team

Phil Lady has been working with SERVPRO^®; Team Miller since 2025 and is currently in Regional Sales and Marketing. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management company, schools, healthcare facilities, and other community businesses in the northern Fort Wayne area, Columbia City, Huntington, and Wabash. Phil’s favorite part about working with SERVPRO is talking with different types of clients and being able to help provide positive updates on active or completed projects. In his free time, he enjoys spending time with his two young boys like playing ball games, going to the zoo, and riding Go Karts.

Tyler Coats has been working with SERVPRO^®; Team Miller since 2024 and is currently a Mitigation Project Manager in the Fort Wayne, IN office. In his role, he manages and oversees mitigation and remediation projects from start to finish and handles customer and insurance communication. Tyler holds IICRC Certifications for WRT, ASD, FSRT, and OCT. Tyler’s favorite part about working with SERVPRO is working with customers in a time of need and providing expertise and potential services to help them get through a crisis and return to normalcy. In his free time, he enjoys lifting, gaming, and spending time with his family.

John Snyder has been working with SERVPRO^®; Team Miller since 2025 and is currently a Reconstruction Project Manager in the Fort Wayne, IN office. In his role, he coordinates reconstruction projects from estimation to completion. John’s favorite part about working with SERVPRO is that it allows him to serve others. In his free time, he enjoys home improvement projects and using his classically trained Chef skills in the kitchen.

Gary Cristea has been working with SERVPRO^®; Team Miller since 2023 and is currently the Vice President of Sales and Marketing. In his role, he manages the national and regional sales and marketing representatives in our Michigan, Indiana, Florida, and Illinois offices while developing client relationships and developing growth company wide. Gary’s favorite part about working with SERVPRO is helping customers when they need it most. In his free time, he enjoys playing golf and poker.

Patrice Dishaw has been working with SERVPRO^®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.

Michelle Gricar has been working with SERVPRO^®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.

Kari Peckham has been working with SERVPRO^®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.

Eric Gautheir has been working with SERVPRO^®; Team Miller since 2019 and is currently the Operations Manager for the SERVPRO Team Miller Disaster Recovery Team. In his role, Eric runs the day-to-day operations of the Disaster Recovery Team, including being an asset to the project managers, allocation jobs and tasks, and planning and figuring out logistics for team deployment of major weather events across the country. Eric has IICRC Certifications for WRT and FRST. Eric’s favorite part about working with SERVPRO is helping clients and experiencing different challenges every day. In his free time, he enjoys spending time with family, going to the gym, and building or restoring furniture.

Kim Cousineau has been working with SERVPRO^®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.

Ed Gruczelak has been working with SERVPRO^®; Team Miller since 2019 and is currently in National Sales and Marketing. In his role, he is responsible for leading national marketing efforts through prospecting, negotiating, and closing agreements and contracts. He primarily focuses on program implementation, reporting and strategic account management throughout Michigan and Indiana. Ed’s favorite part about working with SERVPRO is helping commercial businesses recover from emergencies and get back to business as if the loss never happened. In his free time, he enjoys spending quality time with his family and friends, golf, boating, and fishing.

Justin Burtch has been working with SERVPRO^®; Team Miller since 2022 and is currently the Director of Assets and Infrastructure Management. In his role, Justin is responsible for overseeing facility management across all locations, including space planning, lease management, maintenance, utilities, safety standards, budgeting, and emergency preparedness plans. Justin has IICRC Certifications for WRT and AMRT. Justin’s favorite part about working with SERVPRO is assisting other team members with their success. In his free time, he enjoys volunteering in the community, hunting, and enjoys being a certified CPR and Stop the Bleed instructor.

Courtney Gary has been working with SERVPRO^®; Team Miller since 2025 and is currently a Project Auditor for the SERVPRO Team Miller Disaster Recovery Team. In her role, Courtney prepares each job loss behind the scenes and ensures everything is documented and billed correctly. Courtney’s favorite part about working with SERVPRO is being a part of a team that makes a difference in people's lives. In her free time, she enjoys spending time with family and friends, crafting, baking, and reading.