SERVPRO of Ravenswood

Ogden West required the use of SERVPRO of Ravenswood for a waiter main break which occurred on January 23, 2018. SERVPRO was called out and their response time was fast and met with great professionalism. The faculty, staff and students were never inconvenienced while SERVPRO worked efficiently to clean up the water.  SERVPRO had a team member onsite daily to check the progress of the water removal, dehumidification and clean-up of the water damage areas.  

I am the lead administrator in a 24/7 treatment facility serving young children with severe mental health needs.  During the evening of May 27th, Memorial Day weekend, our facility experienced a fire in one of the laundry rooms.  The fire was quickly extinguished but the facility had well over $100,000 in water and smoke damages.

Tom and his SERVPRO team responded immediately that evening beginning the remediation process.  From the moment we made contact until the work was completed the services were delivered in the most professional and timely manner while minimally impacting our work with our clients.  Tom took time to explain all the work, was responsive to my questions and concerns and took the time to make sure I was happy with his teams work.

It is without hesitation that I provide this testimonial for Tom and the team at SERVPRO of Ravenswood.

SERVPRO of Ravenswood does an exemplary job, when it comes to cleaning up, after a fire, or when there's been water damage from bursting pipes, leaks and floods.

I would like to recommend Tom Williams, and his team at SERVPRO of Ravenswood, since I have been doing business with them for 8+ years, and have many satisfied customers, here in Chicago, and surrounding suburbs.

First, I am not surprised by the positive reviews on this business. I found myself flooded on a Sunday with power being out for 23 hours and in need of some help, or at least advice. Tom answered the phone and patiently gave me all the information and advice I needed, though he was inundated with people all having flood issues from the same storm. Thanks again, and I highly recommend this business.

I wanted to reach out and tell you how much I truly appreciated your prompt and professional response to my inquiries, needs and requirements. You were very thorough and knowledgeable. But even more important, you were customer service oriented. And this in spite of the (what were obvious to me) organizational challenges you face. I admire your professionalism, perseverance and work ethic.

The building's water pipes above me burst and my entire living room and dining room wood floors were floating around my home.  I am a 70 year old woman with a disabled son who is living at home b/c Misericordia is closed because of the virus.  I am sure you can imagine how upsetting this was for me not only to have to deal with the water but knowing that all of the workmen would be coming into my house to dry up and sanitize the floors during this PANDEMIC.  I was an emotional wreck.     Thank goodness that Dakota was there. I actually had a meltdown.   He quickly started calming me down and assured me that he will take care of everything with the least amount of exposure to my son and I.  After they were done and my whole house was blaring with loud fans, he could tell that I was still upset and told me he would check on me and that he understood my concern.  He explained the cleaning process to me so I understood why they were doing all of this and that it was necessary to do it right so Pete and I would be living in a safe environment.    The next day he came by again just to check on everything and to see how we were doing.  Again, making me feel so much better about living with the inconvenience of fan blasting and not being able to go in the biggest part of the house.  We were literally living in one bedroom b/c all of the furniture was taken out of the room.     Thank you and thanks to Dakota for making this as pleasant of an experience as is possible...considering that I had floating wood in my house! He's the greatest!  I now know why Farmers Insurance directed me to your company. You have amazing employees.  I'm going to let Farmers know how your company took care of us.  

My name is Rhea Bradley and I am the social media coordinator for the CPD ENFORCERS football team. I posted about your service on Friday for my fiancé Joe. I had another player/officer reach out and ask for a contact at your business. Their team has experienced the same as Joe's (someone testing positive and a vehicle being passed to another office).

Please let me know if it's ok to pass this along. If there is a specific number and/or person to speak to specifically.

Again thank you so much and I will continue to post about your generosity and service. I will also review on your facebook today.

Stay well!

We had an excellent experience with SERVPRO of Ravenswood. The team were incredible and very professional after we suffered damage in our Condo. Our fridge leaked and damaged a large section of our hardwood flooring and carpeting. The team came out within an hour of us calling, helped us communicate with our insurance, and began the mitigation process the next day. They were communicative throughout the whole process, explained every detail to us during the initial assessment and continuously through the drying period, and were always timely in their work. I cannot speak highly enough of Tom, Eduardo, and Brian.

German International School Chicago experienced extensive water damage to several areas of the building due to a broken sprinkler system.  We contacted SERVPRO of Ravenswood to help us with the water damage restoration.  Tom Williams of SERVPRO Ravenswood immediately responded to our call, inspected the damage and sent out a professional crew to clean up and dry the floors, walls and ceilings.  The crew worked very efficiently and completed the job over the weekend, so the students did not have to miss any of their classes.  

We were all very pleased with SERVPRO of Ravenswood and can highly recommend their services.  

Ogden West required the use of SERVPRO of Ravenswood for a waiter main break which occurred on January 23, 2018. SERVPRO was called out and their response time was fast and met with great professionalism. The faculty, staff and students were never inconvenienced while SERVPRO worked efficiently to clean up the water.  SERVPRO had a team member onsite daily to check the progress of the water removal, dehumidification and clean-up of the water damage areas.  

I am the lead administrator in a 24/7 treatment facility serving young children with severe mental health needs.  During the evening of May 27th, Memorial Day weekend, our facility experienced a fire in one of the laundry rooms.  The fire was quickly extinguished but the facility had well over $100,000 in water and smoke damages.

Tom and his SERVPRO team responded immediately that evening beginning the remediation process.  From the moment we made contact until the work was completed the services were delivered in the most professional and timely manner while minimally impacting our work with our clients.  Tom took time to explain all the work, was responsive to my questions and concerns and took the time to make sure I was happy with his teams work.

It is without hesitation that I provide this testimonial for Tom and the team at SERVPRO of Ravenswood.