Meet Our Team

Jenn serves as the Human Resources Manager for SERVPRO of Idaho Falls, overseeing all HR-related functions to ensure legal compliance, positive employee relations, and effective talent management. With a certification in HR Management, Jenn brings both strategic insight and operational efficiency to her role, supporting company leadership in cultivating a high-performing, values-driven workplace.

Outside of work, Jenn enjoys spending time with her children and bringing a well-rounded perspective to her role as Office Manager. She is excited to be part of the SERVPRO team and looks forward to contributing to our continued success.

Carlos is our Business Development Representative at SERVPRO of Idaho Falls.

With a focus on understanding our clients' needs, Carlos develops tailored marketing strategies to effectively promote SERVPRO's services and solutions. He is skilled at identifying opportunities for growth and leveraging marketing channels to increase brand awareness and drive engagement.

With almost 10 years with SERVPRO of Idaho Falls, Carlos extensive training includes certifications in Applied Microbial Remediation (AMRT), Water Damage Restoration (WRT), Fire & Smoke Damage Restoration (FSRT) and Asbestos Contract Supervisor.

Carlos thrives on collaboration and is always eager to brainstorm innovative ideas to elevate our marketing efforts. Whether he's organizing events, creating engaging content, or nurturing client relationships, Carlos is committed to delivering results that exceed expectations.

Outside of work, Carlos enjoys spending time with his two children!

Martin serves as a skilled Construction Technician at SERVPRO of Idaho Falls, bringing several years of hands-on experience in residential and commercial rebuilding projects. With deep knowledge of construction practices and a commitment to quality craftsmanship, Martin plays a critical role in restoring homes and businesses after fire, water, mold, and other types of damage. His work ensures that clients not only recover — but rebuild better.

Steven is the Mitigation Supervisor at SERVPRO of Idaho Falls, bringing over 11 years of industry experience and a robust portfolio of specialized certifications. He leads mitigation and remediation crews with precision, ensuring every job meets SERVPRO standards and regulatory compliance. His deep expertise in water, mold, fire, and asbestos abatement—as well as residential duct cleaning—makes him an invaluable leader in the field and a trusted partner for clients during their most difficult times.

His extensive training includes certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), Fire & Smoke Damage Restoration (FSRT), OSHA 10 for construction safety, Asbestos Abatement, Supervisor Contractor, and Residential Duct Cleaning.

In his free time, he enjoys working on cars, fabrication, and learning new skills.

Cassie is a skilled Estimator at SERVPRO of Idaho Falls, with 2.5 years of experience in the restoration industry. Her expertise lies in accurately assessing damage and providing detailed, thorough estimates for both residential and commercial properties. With a strong focus on client satisfaction, Cassie ensures that every estimate reflects the scope of work needed for efficient restoration and mitigation.

Cassie holds an OSHA 10 certification, underscoring her commitment to safety and compliance in all aspects of her work.

Paige serves as the Office Manager at SERVPRO of Idaho Falls, acting as the operational backbone of the business. She oversees daily administrative functions, coordinates with field teams, and ensures that all internal processes—from job tracking to customer service—run smoothly and efficiently. With strong organizational skills, a deep understanding of SERVPRO systems, and a calm, solutions-oriented approach, Paige plays a vital role in keeping the business on track and clients satisfied.

Vincent serves as the Restoration Manager at SERVPRO of Idaho Falls, bringing over 13 years of industry experience and a deep well of technical knowledge. Though he’s been with the company for just one year, his leadership, field expertise, and wide-ranging certifications make him a respected authority across water, fire, mold, trauma, and specialty restoration services. Vincent ensures that every job is handled with precision, safety, and a customer-first approach from start to finish.

Vincent holds multiple industry certifications, including Water Damage Restoration (WRT), Fire & Smoke Restoration (FRST), Cleaning and Clearance (CC), Applied Microbial Remediation (AMRT), Trauma and Crime Scene Technician (TCST), Odor Control (OC), Health and Safety Technician (HST), Air Caire Residential Duct Cleaning, Confined Space, and CPR/First Aid. These qualifications demonstrate his broad expertise in handling various restoration and mitigation challenges with precision and care.

Lauren is the Social Media Specialist at SERVPRO of Idaho Falls, bringing over 5 years of experience in managing social media, professional photography, and business e-commerce. Her expertise helps elevate the SERVPRO brand and connect with the community through strategic online and offline marketing efforts.

Lauren is skilled at creating engaging content, managing social media platforms, and capturing professional imagery that showcases the company’s work and services. Her background in e-commerce also allows her to enhance the online presence of SERVPRO, ensuring potential clients can easily access information and services.

With a creative eye and strong organizational skills, Lauren plays a vital role in promoting SERVPRO of Idaho Falls, driving brand awareness, and supporting business growth through innovative marketing strategies. Her dedication and passion for connecting with clients and partners make her a key contributor to the team.

Adrian serves as a Restoration Supervisor at SERVPRO of Idaho Falls, bringing nearly two years of dedicated service to the team and a strong background in fire and water restoration. Certified in asbestos handling, OSHA 10 safety, and residential duct cleaning, Adrian combines technical skill with calm, capable leadership. He plays a key role in ensuring that jobs are completed safely, efficiently, and in alignment with SERVPRO’s quality standards.

Eduardo is a Restoration Supervisor at SERVPRO of Idaho Falls, bringing over two years of hands-on experience and a strong foundation in water mitigation and structural drying. With certifications in ASD, WRT, OSHA 10, CPR/First Aid, and residential duct cleaning, Eduardo is a reliable team leader known for his attention to detail, safety awareness, and steady communication with both customers and crew. He ensures that restoration jobs are completed efficiently, safely, and to SERVPRO’s high standards.

Primitivo Arevalo is a Restoration Technician at SERVPRO of Idaho Falls and Rexburg/Rigby. He helps homes and businesses recover from water, fire, and mold damage with skill, care, and efficiency. Known for his dedication and strong work ethic, Primitivo approaches every project with attention to detail and a commitment to customer satisfaction. His teamwork and reliability make him an essential part of the SERVPRO family.

Scott Carter is the Reconstruction Manager at SERVPRO of Idaho Falls and Rexburg/Rigby. He oversees the rebuilding and restoration process after mitigation is complete, ensuring every project is handled with precision, quality, and care. With years of experience in construction and project management, Scott works closely with homeowners and businesses to bring their properties back to preloss condition—or better. His dedication, leadership, and attention to detail make him an essential part of our SERVPRO team.

Shane Cooley is a Restoration Technician at SERVPRO of Idaho Falls and Rexburg/Rigby. He specializes in water, fire, and mold restoration, helping homes and businesses recover quickly after disaster strikes. Known for his reliability and hard work, Shane approaches every job with care and attention to detail. His dedication to quality service and customer satisfaction makes him a valued member of the SERVPRO team.

Renaldo Garcia is a Restoration Technician at SERVPRO of Idaho Falls and Rexburg/Rigby. He works hard to restore homes and businesses affected by water, fire, or mold damage, ensuring every job is completed efficiently and with care. Renaldo is known for his strong work ethic, positive attitude, and commitment to helping customers get back to normal as quickly as possible. His dependability and teamwork make him an important part of the SERVPRO family.

Naytaya Bedolla is the Job File Coordinator at SERVPRO of Idaho Falls and Rexburg/Rigby. She manages project documentation, scheduling, and communication to ensure each restoration job runs smoothly from start to finish. With excellent organizational skills and attention to detail, Naytaya keeps projects on track and supports both our technicians and customers throughout the process. Her efficiency and friendly professionalism make her an essential part of the SERVPRO team.

Melissa Christensen is the Restoration Manager at SERVPRO of Idaho Falls and Rexburg/Rigby. With years of cleaning experience and strong leadership skills, Melissa oversees our restoration team to ensure every job is completed efficiently and with the highest level of care. She brings a hands-on approach and deep industry knowledge to every project, guiding her team through water, fire, and mold restoration with professionalism and precision. Melissa’s dedication to quality work and her commitment to helping others make her an invaluable part of the SERVPRO team.

Chris Summers is the Marketing Director for SERVPRO of Idaho Falls and Rexburg/Rigby. He leads the team in promoting our services, strengthening community connections, and creating meaningful campaigns that showcase SERVPRO’s commitment to helping homes and businesses recover from water, fire, and mold damage. With a creative approach and strategic vision, Chris ensures that our brand and messaging reflect our dedication to quality, reliability, and community involvement.

Jovani Garcia is a Restoration Technician at SERVPRO of Idaho Falls and Rexburg/Rigby. He works hard to help customers recover from water, fire, and mold damage, ensuring every job is done safely and efficiently. Jovani is known for his reliability, strong work ethic, and commitment to doing the job right the first time. His positive attitude and teamwork make him a valuable part of the SERVPRO crew and a trusted helping hand for our customers during stressful times.

Myles Padgett is the Custodian at SERVPRO of Idaho Falls and Rexburg/Rigby, helping keep our facilities clean, organized, and running smoothly every day. His attention to detail and strong work ethic ensure our team has a safe and efficient workspace to serve our customers. Myles takes pride in what he does and plays an important behind-the-scenes role in keeping our operations in top shape.