Meet Our Team
Here to Help® 24/7
SERVPRO of Idaho Falls
Carlos Marquez - Business Development Representative
Carlos is our Business Development Representative at SERVPRO of Idaho Falls and Rexburg/Rigby.
With a focus on understanding our clients' needs, Carlos develops tailored marketing strategies to effectively promote SERVPRO's services and solutions. He is skilled at identifying opportunities for growth and leveraging marketing channels to increase brand awareness and drive engagement.
With almost 10 years with SERVPRO of Idaho Falls, Carlos extensive training includes certifications in Applied Microbial Remediation (AMRT), Water Damage Restoration (WRT), Fire & Smoke Damage Restoration (FSRT) and Asbestos Contract Supervisor.
Carlos thrives on collaboration and is always eager to brainstorm innovative ideas to elevate our marketing efforts. Whether he's organizing events, creating engaging content, or nurturing client relationships, Carlos is committed to delivering results that exceed expectations.
Outside of work, Carlos enjoys spending time with his two children!
Martin Perez Ceh - Reconstruction Technician
Martin serves as a skilled Reconstruction Technician at SERVPRO of Idaho Falls and Rexburg/Rigby, bringing several years of hands-on experience in residential and commercial rebuilding projects. With deep knowledge of construction practices and a commitment to quality craftsmanship, Martin plays a critical role in restoring homes and businesses after fire, water, mold, and other types of damage. His work ensures that clients not only recover — but rebuild better.
Steven Clark - Mitigation Production Manager
Steven is the Mitigation Production Manager at SERVPRO of Idaho Falls and Rexburg/Rigby, bringing over 11 years of industry experience and a robust portfolio of specialized certifications. He leads mitigation and remediation crews with precision, ensuring every job meets SERVPRO standards and regulatory compliance. His deep expertise in water, mold, fire, and asbestos abatement—as well as residential duct cleaning—makes him an invaluable leader in the field and a trusted partner for clients during their most difficult times.
His extensive training includes certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), Fire & Smoke Damage Restoration (FSRT), OSHA 10 for construction safety, Asbestos Abatement, Supervisor Contractor, and Residential Duct Cleaning.
In his free time, he enjoys working on cars, fabrication, and learning new skills.
Cassie Nix - Estimator
Cassie is a skilled Estimator at SERVPRO of Idaho Falls and Rexburg/Rigby, with 3 years of experience in the restoration industry. Her expertise lies in accurately assessing damage and providing detailed, thorough estimates for both residential and commercial properties. With a strong focus on client satisfaction, Cassie ensures that every estimate reflects the scope of work needed for efficient restoration and mitigation.
Cassie holds an OSHA 10 certification, underscoring her commitment to safety and compliance in all aspects of her work.
Paige Davison - Office Manager
Paige serves as the Office Manager at SERVPRO of Idaho Falls and Rexburg/Rigby, acting as the operational backbone of the business. She oversees daily administrative functions, coordinates with field teams, and ensures that all internal processes—from job tracking to customer service—run smoothly and efficiently. With strong organizational skills, a deep understanding of SERVPRO systems, and a calm, solutions-oriented approach, Paige plays a vital role in keeping the business on track and clients satisfied.
Vincent Stringer - Operations Manager
Vincent Stringer serves as the Operations Manager for SERVPRO of Idaho Falls and Rexburg/Rigby, bringing over 13 years of hands-on industry experience to the team. With a strong background in restoration operations and team leadership, Vincent plays a key role in ensuring projects are executed efficiently, safely, and to the highest standards.
Vincent holds multiple industry certifications, including Water Damage Restoration (WRT), Fire & Smoke Restoration (FRST), Cleaning and Clearance (CC), Applied Microbial Remediation (AMRT), Trauma and Crime Scene Technician (TCST), Odor Control (OC), Health and Safety Technician (HST), Air Caire Residential Duct Cleaning, Confined Space, and CPR/First Aid. These qualifications demonstrate his broad expertise in handling various restoration and mitigation challenges with precision and care.
Lauren Crook - Social Media Specialist
Lauren is the Social Media Specialist at SERVPRO of Idaho Falls and Rexburg/Rigby, bringing over 5 years of experience in managing social media, professional photography, and business e-commerce. Her expertise helps elevate the SERVPRO brand and connect with the community through strategic online and offline marketing efforts.
Lauren is skilled at creating engaging content, managing social media platforms, and capturing professional imagery that showcases the company’s work and services. Her background in e-commerce also allows her to enhance the online presence of SERVPRO, ensuring potential clients can easily access information and services.
With a creative eye and strong organizational skills, Lauren plays a vital role in promoting SERVPRO of Idaho Falls, driving brand awareness, and supporting business growth through innovative marketing strategies. Her dedication and passion for connecting with clients and partners make her a key contributor to the team.
Adrian Bowman - Restoration Supervisor
Adrian serves as a Restoration Supervisor at SERVPRO of Idaho Falls, bringing nearly three years of dedicated service to the team and a strong background in fire and water restoration. Certified in asbestos handling, OSHA 10 safety, and residential duct cleaning, Adrian combines technical skill with calm, capable leadership. He plays a key role in ensuring that jobs are completed safely, efficiently, and in alignment with SERVPRO’s quality standards.
Primitivo Arevalo - Restoration Technician
Primitivo Arevalo is a Restoration Technician at SERVPRO of Idaho Falls and Rexburg/Rigby. He helps homes and businesses recover from water, fire, and mold damage with skill, care, and efficiency. Known for his dedication and strong work ethic, Primitivo approaches every project with attention to detail and a commitment to customer satisfaction. His teamwork and reliability make him an essential part of the SERVPRO family.
Scott Carter - Reconstruction Superintendent
Scott Carter is the Reconstruction Superintendent for SERVPRO of Idaho Falls and Rexburg/Rigby, bringing valuable hands-on experience from running his own reconstruction company. He oversees projects from start to finish, ensuring quality workmanship, clear communication, and timely completion. Scott’s leadership and attention to detail help deliver dependable, high-quality reconstruction results for our customers.
Shane Cooley - Restoration Technician
Shane Cooley is a Restoration Technician at SERVPRO of Idaho Falls and Rexburg/Rigby. He specializes in water, fire, and mold restoration, helping homes and businesses recover quickly after disaster strikes. Known for his reliability and hard work, Shane approaches every job with care and attention to detail. His dedication to quality service and customer satisfaction makes him a valued member of the SERVPRO team.
Renaldo Garcia - Restoration Technician
Renaldo Garcia is a Restoration Technician at SERVPRO of Idaho Falls and Rexburg/Rigby. He works hard to restore homes and businesses affected by water, fire, or mold damage, ensuring every job is completed efficiently and with care. Renaldo is known for his strong work ethic, positive attitude, and commitment to helping customers get back to normal as quickly as possible. His dependability and teamwork make him an important part of the SERVPRO family.
Naytaya Bedolla - Job File Coordinator
Naytaya Bedolla is the Job File Coordinator at SERVPRO of Idaho Falls and Rexburg/Rigby. She manages project documentation, scheduling, and communication to ensure each restoration job runs smoothly from start to finish. With excellent organizational skills and attention to detail, Naytaya keeps projects on track and supports both our technicians and customers throughout the process. Her efficiency and friendly professionalism make her an essential part of the SERVPRO team.
Chris Summers - Business Development Representative
Chris Summers serves as a Business Development Representative for SERVPRO of Idaho Falls and Rexburg/Rigby. He focuses on building strong relationships within the community, supporting insurance partners, and identifying opportunities to better serve local homeowners and businesses. Chris is known for his approachable personality, strong communication skills, and commitment to representing the SERVPRO brand with professionalism and integrity.
Myles Padgett - Custodian
Myles Padgett is the Custodian at SERVPRO of Idaho Falls and Rexburg/Rigby, helping keep our facilities clean, organized, and running smoothly every day. His attention to detail and strong work ethic ensure our team has a safe and efficient workspace to serve our customers. Myles takes pride in what he does and plays an important behind-the-scenes role in keeping our operations in top shape.
Lisa Padgett - Job File Coordinator
Lisa is the Job File Coordinator at SERVPRO of Idaho Falls, bringing 10 months of experience with the company. In this role, Lisa efficiently manages and organizes all aspects of job files, ensuring that documentation, project details, and timelines are accurately maintained throughout the restoration process.
Lisa is certified in Water Damage Restoration (WRT), OSHA 10, and CPR/First Aid, demonstrating her commitment to safety, thoroughness, and preparedness in the field. Her attention to detail and organizational skills allow her to effectively support the team, ensuring that all necessary documentation and resources are in place for smooth project execution.
As Job File Coordinator, Lisa plays a key role in keeping projects on track and ensuring that all paperwork is in order, which allows the rest of the SERVPRO team to focus on delivering excellent restoration services. Her dedication to the team and clients ensures that every job is handled efficiently and with the highest level of professionalism.
Di Miller - Sales and Marketing Manager
Di Miller is the Sales and Marketing Manager for SERVPRO of Idaho Falls and Rexburg/Rigby. She plays a key role in connecting our team with the local community, coordinating events, partnerships, and outreach efforts. With a passion for people and a deep commitment to community involvement, Di helps SERVPRO stay active and engaged throughout Southeast Idaho. Whether she’s organizing sponsorships, participating in local fundraisers, or finding new ways for our team to give back, Di ensures SERVPRO is always at the heart of the community we serve.
What our
customers are saying
Had some concerns about a possible water leak in my bathroom. Britten and Jared showed up from SERVPRO. They checked every thing several times and advised me that there were no issues that needed to be addressed. Didn't try to get me to do unnecessary repairs.
Great teamwork! SERVPRO offers respectful and caring employees when a crisis occurs. The crew wasted no time removing water damaged debris while at the same time crew members were removing or covering furniture to avoid damage. Adrian managed his crew well, he answered my questions, if he could not, he followed protocol contacting Skylar for direction. I want to personally thank Cynthia, Beverly, Jessica and Vivian for their patience during the billing process. Thank you Skylar for working closely with other contractors.
Britten Hafen was on time, very professional, quick and a complete pleasure. My dishwasher broke and flooded into the living room carpet. We cleaned it but had them come check for mold. Once she arrived she took care of everything, I didn't have to do anything after that. Next time I will call them quicker and just have them take care of everything!
I had a chance to work with Corey and Mindy, from the Rigby/Idaho Falls office. Not only are they friendly, but they are doing things for the community via emergency bags for those who have a loss of a home, so they have a few emergency needs like toiletry items and so on. Totally impressed!
We discovered water and mold in our basement. Carlos was the team leader in removing affected materials drying out and spraying the area and cleaning up after the work. He was pleasant and efficient and explained the solutions in a professional manner.
Great company!!! Highly recommend
Phillip, Jesus, and Martin were professional and polite. They were able to answer any questions we had and more than willing to help when needed.
I believe SERVPRO should train other companies on customer service. Your team kept me in frequent and steady communication and kept their commitments when they gave me dates/time they would come back for next steps. They explained every step to me, why it was being done, how long it would be needed, what the next step was, who would be coming and when, etc. I just can’t say enough about how impressed I am with the smooth, integrated way the various individuals worked. It’s seldom that one individual can keep commitments that well, but your team has an ability to hand off to different individuals in subsequent steps and it always worked. I’m impressed and have complimented your team to many of my friends and coworkers already. Thank you again for your team’s assistance on my project.
My experience with SERVPRO has been very positive. I appreciated the constant updates from the crew and the way they explained the process of what they were doing. They were very professional.
Everyone was very helpful and things were done in a timely and professional manner.
I would definitely recommend SERVPRO to family and friends.
About Us
At SERVPRO of Idaho Falls, we are your trusted leaders in restoration and cleanup services for Southeast Idaho for over 15 years. Locally owned and operated, we specialize in fire, water, mold, and storm damage restoration for both residential and commercial properties. Our teams are equipped with advanced training, state-of-the-art equipment, and years of hands-on experience to handle any size disaster with precision and care.
We are proud to be certified in a wide range of restoration and inspection services, including but not all:
Certified Asbestos Inspector
IICRC-certified in Water Damage Restoration, Fire & Smoke Restoration, Applied Structural Drying, and Mold Remediation
Lead-Safe Certified Firm by the EPA
Biohazard Cleanup and Trauma Scene Decontamination
Our commitment to safety, quality, and customer satisfaction has made us a go-to resource in our community. Whether it's a flooded basement, smoke-damaged home, or hazardous material concern, SERVPRO of Rexburg/Rigby and SERVPRO of Idaho Falls is "Here to Help"® 24/7. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Idaho Falls.
If you would like to schedule service for your home or business, please call today.
