Meet Our Team

Rick Northen has been a SERVPRO Owner since 2013. With a strong background in business and sales, he applies his experience and expertise- leading his team to success in the restoration industry. His focus on customer service, team development, and operational excellence has been key to the company’s growth and success.

Outside of work, Rick enjoys hunting, spending time outdoors, and following sports. Go Dawgs!

Brent Maddux has been a SERVPRO Owner since May 2019. With a strong background in roofing, he transitioned into the restoration industry to expand his expertise and provide comprehensive solutions for property owners. His leadership is centered on delivering exceptional service, building strong teams, and ensuring customers receive the highest level of care during challenging times.

Outside of SERVPRO, Brent values time with his family and enjoys following a variety of sports. He will always be "for the A" and a Dawg at heart!

Nathan Norton is the VP of Operations for Team Northen / Maddux. With 10 years at SERVPRO and over 20 years of experience in construction and maintenance, Nathan brings unmatched expertise to restoration leadership. He holds prestigious certifications as an IICRC Master Water Restorer, Master Fire Restorer, Master Textile Restorer, and is also an IICRC Trauma/Crime Scene Technician. Having already accomplished most of his bucket list goals, Nathan now looks forward to the ultimate milestone—retirement.

Jansen Nix is the Director of Production for Team Northen / Maddux. He has been with SERVPRO for three years and brings over 15 years of experience in the restoration industry. Jansen holds certifications in Water, Fire, Mold, and Biohazard remediation, giving him the expertise to lead complex projects with precision and care. At the top of his bucket list? To travel to Iceland to see the Northern Lights—and someday own a hotdog cart, blending his love of adventure with a fun personal dream.

Melissa Lavender is the Regional Administrative Director for Team Northen / Maddux. She has been with SERVPRO for 9 years, bringing strong leadership and expertise in administration and operations. Melissa holds certifications in IICRC, WRT, and Xactimate, which equip her to support both teams and clients with precision and efficiency. At the top of her bucket list? To go on a cruise and enjoy some well-deserved time at sea.

Talena Grawburg is the Director of Business Development for Team Northen/Maddux. With over 11 years of SERVPRO experience, she brings expertise and innovation to the industry and to our team. Talena believes in an “each one teach one” mentality- encouraging her team to spread knowledge and experience around the table for collective success. When she’s not working, you can find her doing yardwork or hitting the trails or with a fishing rod in hand. For work, and pleasure alike, Talena lives a life founded on faith and footwork.

Doug Harof oversees strategic partnerships for SERVPRO Team Northen/Maddux, leveraging 17 years of expertise in commercial real estate, construction, and project management. Based in Atlanta, he is dedicated to helping businesses navigate disruptions and achieve long-term success. Known for his collaborative approach, industry insight, and commitment to service excellence, Doug brings both experience and leadership to every project. Outside of work, he is a devoted youth football coach and proud father of three collegiate athletes.

Brittany Shields is the Customer Experience for team Northen Maddux. She has been with SERVPRO for over a year, and she has WRT and IICRC certifications. Her bachelor's degree in interdisciplinary studies has aided her in working on multiple projects at a time and combining solutions for team success. In her free time, Brittany spends time with her cat, dog and 5 reptiles, as well as exploring new places and trying new foods.

Bailey Norton is one of our Restoration Supervisors and has been a dedicated part of SERVPRO for 4.5 years. He holds certifications in WTR, ASD, Odor Control, FSD, and AMR, bringing both expertise and commitment to every project he leads. Bailey takes pride in ensuring that restoration work is completed with precision and care. Outside the job, he loves working on cars and hitting the open road on his motorcycle.

Chinoe Ayoob is one of our Job File Coordinators. She has been with SERVPRO for 18 months and holds an IICRC Water certification. Chinoe supports the team by managing files and ensuring accurate project documentation. In her free time, she enjoys eating, shopping, binge-watching shows, and catching up on sleep—just living life as a girl who knows how to unwind.

Jasmine Hurt serves on our team in Accounts Receivable and has been with SERVPRO for 3 years. Over that time, she has developed strong expertise in collections, insurance claims, HOA/Condo Association policies, and Magistrate Claims processing. She also holds certification as a Georgia State Notary Public. Beyond her professional role, Jasmine enjoys expressing her creativity through crafting, diving into a good book, and spending meaningful time with her family and friends.

Jeff Grizzle is one of our Restoration Managers and has been a valued member of SERVPRO for 6 years. He holds certifications in Fire & Smoke, Odor Control, Applied Microbial, Carpet Repair, Water, Trauma, and Crime Scene, giving him a well-rounded expertise in restoration. Known for his professionalism and efficiency, Jeff ensures every project is handled with care and precision. Outside of work, he enjoys spending quality time with his family, which he considers his greatest priority.

Kylee Bell is one of our Senior Business Development Representatives and has been with SERVPRO for 5 ½ years. With a strong background in client relations and business development, she is dedicated to building meaningful connections and helping our team grow. Kylee’s approach is guided by her favorite quote, “It is what it should be,” a reminder that she carries into both her professional and personal life.

Ronald Torrez is one of our Restoration Technicians and has been part of SERVPRO for 1 year and 2 months. He holds an Aerial Lift certification, which supports his ability to complete restoration projects safely and effectively. Outside of work, Ronald enjoys playing soccer, a passion that reflects his teamwork and energy both on and off the field.

Brittany Narey has been with SERVPRO for 1 year, serving as a Customer Experience Specialist for Team Northen / Maddux. In her role, she is dedicated to providing excellent support and ensuring that every customer interaction is positive and professional. At the top of Brittany’s bucket list is to travel the USA in an RV, exploring new places and making unforgettable memories along the way.

Raegen Carey is an Administrator at SERVPRO, bringing nearly five years of experience with the company, including four years of office and administrative support in restoration services. She holds certifications in WRT and IICRC, equipping her with both the technical knowledge and organizational expertise to support the team’s operations effectively.

With strong office and personnel skills, Raegen plays a key role in ensuring smooth day-to-day functions. Outside of work, she enjoys spending her free time being a mom. At the top of her bucket list is the goal to buy a house, reflecting her dedication to building a strong foundation for her family. She is guided by her favorite quote: “There is no place like home.”