Meet Our Team

Steve Stone – Owner, SERVPRO of West Pensacola

Steve Stone is the owner of SERVPRO of West Pensacola, a locally owned and operated restoration company located in Pensacola, Florida, in Escambia County. Since 2013, Steve has led local emergency restoration, mitigation, remediation, cleaning, structural drying, and reconstruction projects with over 12 years of restoration experience.

Steve holds dual Florida mold licenses: Mold Assessor MRSA 2587 and Mold Remediator MRSR 2768. He also holds Florida General Contractor License CGC1531256, IICRC certification 194003 in Water Removal (WRT) and Applied Structural Drying (ASD), NORMI certifications in Sanitizing (CSP), Biocide Application (CBA), and Indoor Air Quality (IAQ), and EPA Lead Renovator Certification F145733-1.

Steve’s restoration experience includes water damage restoration, structural drying, mold remediation, fire and smoke cleanup, storm recovery, biohazard cleaning, contents restoration, odor removal, specialty cleaning, and full reconstruction. His role includes overseeing emergency response, customer communication, project documentation, mitigation planning, remediation coordination, and rebuild services.

Under Steve’s leadership, SERVPRO of West Pensacola has completed thousands of jobs and become a trusted local provider for homeowners, business owners, property managers, insurance professionals, facility managers, condominiums, churches, schools, government agencies, and large-loss restoration projects.

24/7 emergency restoration in Pensacola, Florida, in Escambia County.

Andrew Schroeder - Business Development Manager

Andrew Schroeder is the Business Development Manager for SERVPRO of West Pensacola, a locally owned restoration company serving Pensacola and Escambia County, Florida. Since joining the company in 2021, Andrew has led business development efforts focused on marketing, commercial sales, government contract coordination, and community relationship building.

Andrew works with property managers, business owners, government agencies, schools, churches, condominium associations, healthcare-related clients, and local organizations that may need emergency restoration or property damage services. His work supports SERVPRO of West Pensacola’s water damage restoration, mold remediation, fire and smoke cleanup, storm damage recovery, specialty cleaning, emergency mitigation, and reconstruction coordination services.

A major part of Andrew’s role is helping clients prepare before a loss occurs. He helps educate commercial and residential property owners about Emergency Ready Plans, Priority Service Agreements, documentation, and the importance of having a trusted restoration provider in place before water, mold, fire, or storm damage affects a property.

Andrew also assists with government contract opportunities, vendor registrations, commercial account management, and outreach to organizations that require professional restoration support.

Andrew is certified as a HIPAA Business Associate, supporting privacy-conscious communication and documentation when working with sensitive commercial, healthcare, and institutional clients.

Jennifer Gumapas - Office Manager

Jennifer Gumapas is the Office Manager for SERVPRO of West Pensacola, a locally owned restoration company serving Pensacola and Escambia County, Florida. Since joining the company in 2019, Jennifer has helped manage the administrative, accounting, reporting, and documentation systems that support the franchise’s daily operations.

As Office Manager, Jennifer oversees franchise accounting, reporting requirements, job file auditing, office workflow, and administrative coordination. Her role helps ensure restoration job files are organized, reviewed, and supported with the documentation needed for customer communication, insurance claim support, billing, and internal compliance.

Jennifer’s work supports SERVPRO of West Pensacola’s emergency restoration services, including water damage restoration, mold remediation, fire and smoke cleanup, storm damage recovery, specialty cleaning, emergency mitigation, and reconstruction coordination. Her attention to detail helps keep office operations aligned with field production, customer service, and project documentation from the first call through job completion.

Jennifer also helps develop office administration plans, budgets, and process improvements designed to increase efficiency and productivity. Her focus on organization, documentation, and communication helps SERVPRO of West Pensacola support residential, commercial, government, and institutional clients throughout Escambia County.

Kellie Stone - HR

Kellie Stone serves as the HR and Administrative Manager for SERVPRO of West Pensacola, a locally owned restoration company serving Pensacola and Escambia County, Florida. In her role, Kellie supports the company’s daily operations by overseeing hiring, administrative duties, employee benefits, billing, and accounts receivable.

Kellie’s work helps keep SERVPRO of West Pensacola organized and responsive for customers who need emergency restoration or property damage services. Her administrative support helps the company serve residential, commercial, government, and institutional clients who may need water damage restoration, mold remediation, fire and smoke cleanup, storm damage recovery, specialty cleaning, emergency mitigation, or reconstruction coordination.

As part of the administrative team, Kellie helps ensure internal processes, employee support, billing communication, and customer account responsibilities are handled efficiently. Her work supports both the office and field teams by helping maintain accurate records, organized communication, and dependable administrative follow-through.

Kellie’s focus on human resources, billing, accounts receivable, and office administration helps SERVPRO of West Pensacola maintain a professional, customer-focused operation for homes, businesses, and organizations throughout Escambia County.

Jagger Goza - Operations Manager

Jagger Goza is the Operations Manager for SERVPRO of West Pensacola, a locally owned restoration company serving Pensacola and Escambia County, Florida. In his role, Jagger oversees daily production operations for emergency restoration, mitigation, remediation, structural drying, and construction-related projects.

Jagger is responsible for scoping jobs, writing estimates, scheduling projects, coordinating production crews, and maintaining quality control throughout the job process. His work supports residential, commercial, government, and institutional clients who may need water damage restoration, mold remediation, fire and smoke cleanup, storm damage recovery, emergency mitigation, specialty cleaning, or reconstruction coordination.

Jagger holds IICRC certification #65948622 in Water Damage Restoration, supporting his knowledge of professional drying procedures, mitigation practices, and restoration industry standards. His hands-on experience helps him evaluate job conditions, organize project details, and coordinate field work from the initial inspection through completion.

Before joining SERVPRO, Jagger gained practical trade experience installing granite for three years, which added to his construction knowledge, attention to detail, and understanding of finished materials. As Operations Manager, Jagger helps SERVPRO of West Pensacola deliver organized, well-documented, and reliable restoration services for homes, businesses, and organizations throughout Escambia County.

Mike Bose - Crew Chief

Mike Bose is a Crew Chief for SERVPRO of West Pensacola, a locally owned restoration company serving Pensacola and Escambia County, Florida. In his role, Mike helps manage field production for emergency mitigation, water damage restoration, fire damage cleanup, odor removal, specialty cleaning, and restoration-related projects.

As Crew Chief, Mike is responsible for managing mitigation services, providing hands-on field support, assisting with estimates, coordinating project details, and helping ensure work is completed according to professional restoration standards. His role supports residential, commercial, government, and institutional clients who may need emergency property damage services after water, fire, mold-related, storm, or odor-related losses.

Mike holds multiple IICRC certifications, including Water Restoration Technician certification #70016121, Fire Damage Restoration, and Odor Control. These certifications support his knowledge of structural drying, fire and smoke cleanup, odor control procedures, and professional mitigation practices.

Mike’s hands-on approach helps SERVPRO of West Pensacola organize job site activity, support production crews, communicate project needs, and deliver reliable restoration services from the initial response through job completion. His field leadership helps the company serve homes, businesses, and organizations throughout Escambia County.

Robert Wells - Technician

Robert Wells is a Technician for SERVPRO of West Pensacola, a locally owned restoration company serving Pensacola and Escambia County, Florida. In his role, Robert provides hands-on field support for emergency mitigation, water damage restoration, fire damage cleanup, mold-related services, carpet cleaning, and specialty cleaning projects.

Robert assists with job site preparation, mitigation services, cleaning, drying, and restoration tasks for residential, commercial, government, and institutional clients. His work helps SERVPRO of West Pensacola respond to property damage caused by water, fire, mold-related conditions, storms, odors, and other cleaning or restoration needs.

Robert holds IICRC certifications in Water Damage Restoration and Carpet Cleaning, including Carpet Cleaning certification #70028013. These certifications support his knowledge of professional water mitigation, cleaning procedures, carpet care, and restoration industry practices.

As a field technician, Robert helps production teams complete organized, reliable restoration work for homes, businesses, and organizations throughout Escambia County.