SERVPRO of NE Hillsborough County / Plant City Commercial Services

Mickey and Brandon were wonderful!! Servepro responded immediately and I had help within 2 hours and was fixed by end of day!!! Amazing guys that work hard.

. UPDATE: I previously left a negative review because SERVPRO did not respond to my water-damage situation as promptly as I had been led to expect. I had paid for water mitigation, and several days passed without the drying equipment being installed. By that point, I was extremely frustrated and canceled the service. I am updating my review because of the way SERVPRO responded once Operations Manager Steve Rodriguez became involved. Steve called me personally, listened to my concerns, apologized, and acknowledged that SERVPRO had dropped the ball. More importantly, he immediately took responsibility for making things right. Steve personally went to my home, where I was able to communicate with him remotely because I could not be there. He had the affected baseboards removed so the area could be properly inspected for hidden moisture or damage. Thankfully, no microbial growth was found. He then arranged for the affected carpet to be professionally cleaned at no charge and for the baseboards to be reinstalled at no charge. Mistakes happen in any business. What matters to me is how a company responds when they do. I was very unhappy with SERVPRO’s initial handling of this situation, but I could not have asked for a better response from Steve once he became involved. He was professional, accountable, courteous, and genuinely concerned about resolving the problem. I believe excellent customer service deserves to be acknowledged just as much as poor service deserves criticism, which is why I am updating my review. Thank you, Steve, for taking my concerns seriously and making this right. I hired SERVPRO for water mitigation after a leak at my Florida home. They inspected the damage on Wednesday, did not send the estimate until Thursday afternoon, and I approved it, signed the paperwork, and paid them promptly because this was a water-damage situation that needed immediate attention. By Saturday, I had heard nothing from them, so I called to find out what was happening. I then learned that no work had been done at all. No drying equipment had been placed, no mitigation had begun, and I was told the job apparently was not scheduled until Monday. Waiting nearly a week after the initial inspection to begin water mitigation defeats the purpose of hiring a water-mitigation company. By the time I called, the carpet had already dried on its own, and I am now concerned about odor or damage to the carpet and padding that timely action might have prevented. What was especially disappointing was the lack of communication. If they could not begin the work promptly, they should have told me so before accepting payment so I could have hired another company. I canceled the service and requested a full refund because SERVPRO performed no work whatsoever. Based on this experience, I cannot recommend this location for emergency water mitigation.

SERVPRO did an outstanding job from beginning to end. Mickey and Brandon did an awesome job and was professional, dependable, and attentive throughout the entire process. They kept us informed and made sure everything was completed correctly. The finished work looks excellent, and everything was left clean and organized. We truly appreciate Mickey and Brandon’s hard work and attention to detail. I highly recommend SERVPRO to anyone needing restoration or repair services!

Thank you so much to Paul and Mickey for their excellent service! They were on time, professional, efficient, and incredibly easy to work with. We truly appreciate their hard work and would highly recommend them to anyone looking for reliable, professional service. Thank you again, Paul and Mickey! We really appreciate you!

I’m giving 5 stars because they were very responsive and helped with the whole insurance process as well. I do think some services were a bit overpriced and found some items were damaged upon content manipulation but they fixed it. Overall glad they worked to get me and my family back in the house quicker because the insurance sure didn’t.

Thank you for all your help, Jazmyne!

Jazmyne's customer service is top tier. Highly recommend.

Project Manager Shaun Siens and his crew did an excellent job on cleaning up debris and packing our home out after a truck drove through it! What looked like a huge job was handled with ease. Great communication and compassion for our situation. Thanks Shaun for putting my mind at ease knowing you were on the job. Best Regards Paula Wilson-Lewis