Meet Our Team

Owner/President - Meet Mike, the dedicated owner of SERVPRO of Naples/Marco Island, proudly serving the South Florida community since 2014. With a commitment to excellence and a passion for helping others, Mike and his team understand the challenges that come with water or fire damage events and the disruption they bring to your life.

Our mission is simple: to minimize the impact on your daily routine and facilitate a swift recovery. Specializing in the restoration and cleanup of both residential and commercial properties after fire, smoke, water, or storm damage, Mike's team consists of highly trained and certified technicians. They're also experts in mold and mildew remediation for businesses and homes in the Fort Lauderdale area.

Beyond our professional expertise, Mike's family is an integral part of the South Florida community. His wife, April, and their three children actively engage in local school activities and youth sports programs, fostering strong connections with their neighbors and friends.

When you need guidance and assistance with storm, water, fire, or mold cleanup and restoration, trust Mike and his team at SERVPRO of Naples/Marco Island. We're here to lend a helping hand and ensure that your property is restored to its best condition, allowing you to get back to what matters most.

Owner/VP of Marketing - April Panster, a proud alumna of the University of Miami and a devoted member of the Miami Hurricanes alumni community, brings a wealth of experience and expertise to our team at SERVPRO of Naples/Marco Island. Her journey in the professional world began with Comcast Cable in Fort Lauderdale, where she honed her skills and laid the foundation for her career. April's career path led her to the bustling streets of New York City, where she harnessed her Sales and Marketing talents at National Cable Communications (NCC). There, she specialized in crafting customized advertising campaigns for major cable television providers, leaving a mark in the industry. In 2005, April returned to her Florida roots, accepting a pivotal role with Comcast Cable in West Palm Beach. Her responsibilities spanned a wide spectrum, including election-related sales and coordination with national and regional advertising agencies across the nation. This experience allowed her to develop a deep understanding of customer needs and strategic partnerships. Today, April, alongside our dedicated SERVPRO team, stands ready to serve our South Florida community 24/7, 365 days a year. With a commitment to excellence and a passion for helping others recover from water, fire, and storm damage, April embodies the core values that define our mission at SERVPRO of Naples/Marco Island.

Josh Marazzito is one of the owners here at SERVPRO and a key part of what makes our franchise run strong. While he tends to keep a low profile, Josh plays an essential role behind the scenes, overseeing business operations, supporting the team, and helping to make sure everything runs as smoothly as possible.

He brings a steady, thoughtful approach to leadership, and is deeply committed to creating a work environment where people feel supported and equipped to do great work. His behind-the-scenes efforts help ensure that our crews can show up ready to respond when it matters most.

Josh is proud to be part of a locally owned and operated business that helps people recover from unexpected damage. And even more proud of the team who shows up every day to make that possible.

Vice President of Operations - Meet Frank Rodriguez, our Vice President of Operations at SERVPRO of Naples/Marco Island. With two decades of experience in the restoration industry, Frank's expertise spans water damage, fire damage, mold remediation, and reconstruction services.

Frank's journey within SERVPRO^®; exemplifies his dedication to growth. He's climbed the ranks, starting as a Crew Chief, and now serving as Vice President of Operations. Under his leadership, SERVPRO of Ft. Lauderdale has expanded to nine locations across Florida including SERVPRO^®; of Naples/Marco Island, becoming the largest SERVPRO branch in South Florida.

Frank's commitment to honesty, loyalty, and exceptional customer service has been instrumental in the company's success. He has cultivated relationships with clients, mentored managers, and implemented innovative policies.

Today, Frank remains unwavering in his mission to help individuals and businesses recover from unexpected disasters, making SERVPRO of Naples/Marco Island the trusted choice for restoration services.

When a pipe bursts in a Naples home, Devin Raffensperger at SERVPRO of Naples / Marco Island is often the first General Manager to assess the situation. He oversees restoration projects for residential and commercial properties throughout Naples, Marco Island, and surrounding Collier County communities. Devin ensures that every response to hurricane and tropical storm damage or unexpected flooding from heavy rainfall is handled with precision and speed.

Devin specializes in mitigating high-humidity mold growth and addressing wind-driven rain intrusion, common challenges in Southwest Florida's climate. His expertise also extends to comprehensive fire damage restoration, helping families and businesses recover after devastating events. Devin provides crucial support and guidance, helping property owners navigate the complexities of restoration and return their Naples and Marco Island properties to pre-damage condition.

As the Director of Construction Operations for SERVPRO of Naples / Marco Island, Dan Coen is a pivotal leader in restoring properties throughout Naples, Marco Island, and the wider Collier County region. He oversees all reconstruction efforts, ensuring that every project, from minor repairs to major rebuilds, meets the highest standards of quality and efficiency. Dan's leadership is crucial for delivering comprehensive restoration solutions to this vibrant coastal community.

Dan specializes in addressing the specific needs of Southwest Florida, including complex water damage restoration from storm surges and persistent humidity, alongside fire and mold remediation. His meticulous approach and dedication to client satisfaction are invaluable to property owners in Naples and Marco Island, helping them recover swiftly and effectively from unexpected disasters.

As the Director of Construction Administration for SERVPRO of Naples / Marco Island, Stephanie George is instrumental in guiding clients through the complex reconstruction phase following property damage. Serving the beautiful communities of Naples, Marco Island, and surrounding Collier County, Stephanie’s leadership ensures that every restoration project is meticulously planned and executed. Her commitment to excellence supports residents and businesses recovering from unexpected events.

Stephanie’s expertise is especially beneficial in a region susceptible to tropical storms and coastal flooding, where structural integrity and swift recovery are paramount. She excels at coordinating complex rebuilds, from luxury homes in Naples to commercial properties on Marco Island, ensuring compliance and quality. Stephanie is dedicated to helping the Naples and Marco Island communities rebuild stronger and faster.

Carolina keeps our internal systems running smoothly and our team is supported behind the scenes. As Vice President of Admin Operations, she oversees the administrative side of the business, from process development and training to compliance and team coordination.

With a strong background in leadership and organization, Carolina helps create the structure that allows our team to work efficiently and effectively. She’s deeply involved in streamlining workflows, solving problems, and making sure everyone has what they need to succeed.

Carolina brings a thoughtful, people-first approach to her work and plays a big role in shaping the culture and stability of our franchise.

As National Commercial Account Manager, Jake Wilson brings unparalleled expertise to businesses served by SERVPRO of Naples / Marco Island. He is instrumental in forging strong relationships with commercial clients, offering strategic guidance on preparedness and recovery. Jake's commitment shines through in his ability to coordinate swift responses to water damage, fire damage, and mold remediation needs, safeguarding the livelihoods of local businesses. His proactive approach to commercial restoration ensures that companies in Naples and Marco Island are well-equipped to handle any disaster, reinforcing SERVPRO's reputation for reliability and excellence.

John Malloy leads our reconstruction team with the kind of experience and leadership you want when it’s time to rebuild. As Construction Superintendent, he manages scheduling, coordinates crews, and keeps projects moving from demo to final walkthrough.

With a background in both residential and commercial construction, John knows how to handle challenges on the job site and keep things running efficiently. He’s detail-oriented, dependable, and always focused on delivering results that meet SERVPRO’s standards and the customer’s expectations.

When it comes to putting homes and businesses back together, John is the one making sure it all comes together the right way.

Steve Rone brings years of hands-on experience to his role as Construction Project Manager. He’s responsible for overseeing rebuilds from start to finish by managing timelines, coordinating subcontractors, and making sure each job meets SERVPRO standards.

Steve’s the kind of person who thrives under pressure and knows how to keep things moving, even when surprises pop up. Whether it’s a residential repair or a full commercial reconstruction, he makes sure the work gets done right and the client stays informed every step of the way.

Known for his reliability and attention to detail, Steve plays a big role in helping our customers move forward after damage. If there's a rebuild happening, chances are Steve's the one making sure it all comes together.

Erika connects our team with the people and organizations we serve. As Business Development Specialist, she focuses on building relationships, creating partnerships, and finding ways our team can support the community before, during, and after disaster strikes.

With 25 years of experience in insurance claims handling, Erika brings a deep understanding of the restoration process from the customer’s perspective. She uses that knowledge to help bridge the gap between clients, insurance carriers, and our team, ensuring projects move smoothly from start to finish.

In addition to her insurance expertise, Erika supports marketing coordination efforts, working closely with our operations team to keep our services top of mind in the community. Her people-first mindset and passion for service make her a trusted resource for both customers and partners.

As Regional Account Manager, Business Development, Amy Johnson leads SERVPRO’s efforts to build strong relationships and deliver exceptional service across multiple markets. With a deep understanding of restoration, customer care, and community partnerships, Amy plays a key role in helping businesses prepare for and recover from unexpected property damage.

Amy works closely with local account managers, property managers, insurance professionals, and commercial clients to ensure seamless communication and reliable support. Her proactive approach and commitment to excellence help strengthen SERVPRO’s reputation as the trusted leader in cleanup and restoration throughout the region.

When a pipe bursts in a Naples home, causing water to spread rapidly, Cameron Johnson, Project Manager at SERVPRO of Naples / Marco Island, is among the first to respond. He oversees restoration projects across Naples, Marco Island, and surrounding Collier County communities, helping residents and businesses recover from unexpected property damage. Cameron ensures that every job, from initial assessment to final walkthrough, meets the high standards of SERVPRO.

Cameron specializes in mitigating damage from hurricane and tropical storm damage, addressing flooding from storm surge and heavy rainfall, and expertly handling high-humidity mold growth common in Southwest Florida. He also manages wind-driven rain intrusion and fire damage restoration. Cameron’s precise coordination and clear communication help homeowners and businesses in the Naples and Marco Island area navigate complex restoration processes efficiently.

Homeowners across Naples and Marco Island dealing with hurricane and tropical storm damage, or the pervasive threat of high-humidity mold growth, turn to SERVPRO of Naples / Marco Island, where Stephen Howard serves as Project Manager. He oversees the restoration process from initial assessment through completion, ensuring properties affected by flooding from storm surge and heavy rainfall or wind-driven rain intrusion are returned to pre-damage condition efficiently. Stephen's expertise provides crucial support to families and businesses navigating challenging recovery situations in Southwest Florida.

Stephen specializes in mitigating extensive water damage and addressing complex fire damage scenarios, which are common in coastal communities. His approach combines thorough technical understanding with clear communication, helping property owners understand each step of the restoration. Stephen ensures that every project, whether it involves drying out a waterlogged home or remediating mold, meets the highest standards, restoring peace of mind to residents and business owners in Naples and Marco Island.

For Naples homeowners facing hurricane and tropical storm damage, Jorge George is the Project Manager at SERVPRO of Naples / Marco Island who handles the response from first call to final walkthrough. He oversees restoration projects across Naples, Marco Island, and surrounding Collier County communities, ensuring properties are returned to pre-damage condition after unexpected events. Jorge's oversight provides peace of mind when residents encounter significant property disruptions. He coordinates efforts for both residential and commercial clients, understanding the unique challenges of coastal Florida properties. His approach is methodical, focusing on clear communication throughout the restoration process.

Jorge specializes in mitigating flooding from storm surge and heavy rainfall, addressing high-humidity mold growth, and repairing wind-driven rain intrusion. He also expertly manages fire damage restoration, understanding the specific needs of structures without basements common in this region. His familiarity with local building styles, from beachfront condos to inland estates, allows him to anticipate and address specific restoration challenges. Jorge ensures that homeowners and businesses in Naples and Marco Island receive comprehensive and effective restoration services.