Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Lake Mary, Heathrow
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(407) 767-5507
4.9
(62 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
62 Reviews
4.9
Leave Us A Review
Bruce Jones
1 day ago

I had a minor flood and needed help to determine if I had a mold problem as well as with restoration services. Jeremy from SERVPRO responded very quickly and was very pleasant to work with. He was extremely professional and did an outstanding job at assessing the situation. He clearly has a lot of knowledge in mitigation and remediation. I would highly recommend him to anyone.

Richard Winterroth
6 days ago

I’m happy with the whole crew; Jeremy,Franklin, Widrly,River,Angelo. They were professional , friendly and knowledgeable . Good job by all

Michele Carter
29 days ago

Highly recommend Servpro for exceptional service and a professional work ethic. They responded to an urgent issue regarding a ceiling caving in a private home causing structural issues, mold, and compromised HVAC. Special commendations go to Jeremy Miel the Restoration Manager who supervised and coordinated all efforts. Also Franklin and Luis were so responsible and friendly and they worked efficiently to clean up the area and prepare the area for further repairs. Despite feeling overwhelmed with the unexpected damage we really enjoyed this company and give them our highest praise.

Bill Lowe
about 1 month ago

Jeremy was fantastic and spent a lot of time answering questions. Fortunately we did not have an issue. It was good to have an honest and caring person. Overall, we had a total of three companies come out and two said no issues, the third wanted to tear out our three year old kitchen and an entire wall to mitigate the damage that didn’t exist. Servpro was one of the two honest companies.

Cheryl Jackson
about 2 months ago

My experience was awesome from the first With Franklin who was a sweetheart to Ernesto, Luis and Gaudy I was very comfortable with them when they were doing their part. They explained everything to me and Jeremy put the final touch when he checked everything on the end. I would recommend them to anyone. They all came in like the umpa lumpas.(umpa lumps chocolate factory, Willie Wonka. OK just look it up and watch the movie. You'll get it. LOL) anyway they all were great very professional Thanks guys for all you do

Wes Shaffer
about 2 months ago

So grateful for the work, guidance, and professionalism from Jeremy at SERVPRO. Jeremy helped us wrap our arms around a flooding issue that felt out of control at first. He came in, mapped the problem, and laid out a very clear plan of action. We're so thankful for the time he took to explain what was going on. Fortunately we avoided the worst case scenario (this time) and we will absolutely be calling Jeremy and SERVPRO for all future restoration needs.

Nancy Spears
about 2 months ago

Today I had Servepro come out and they sent Jeremy Miel. He was the nicest man! He gave his recommendations and didn't push me to buy anything. I appreciate the time he took to explain what might solve my issue. I will definitely call them in the future if need arises.

Joshua Petrin
about 2 months ago

I just wanted to give a big shoutout to the SERVPRO team for the awesome job they did. Jeremy did a great job managing everything and kept us updated throughout the entire process. He made sure everything stayed on track and was always quick to answer any questions we had. A huge thank you as well to the technicians—Franklin, Ernesto, Luis, and Gaudy. These guys were hardworking, respectful, and always had a great attitude. They showed up ready to work every day, paid attention to the little details, and treated our building like it was their own. It's not every day you work with a crew that's not only efficient but also genuinely enjoyable to have around. Their teamwork and professionalism made a stressful project much easier, and the quality of their work really speaks for itself. Thank you, Jeremy, Franklin, Ernesto, Luis, and Gaudy, for everything you did. We truly appreciate all the hard work you put in, and it was a pleasure working with your team. You all did an outstanding job!

Vildan Nigro
about 2 months ago

I had an excellent experience with SERVPRO, especially with Jeremy Miel. I was extremely impressed by the honesty, professionalism, and level of service we received. I highly recommend SERVPRO and Jeremy Miel to anyone looking for a company they can truly trust. I will absolutely call them again whenever I need their services in the future.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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