SERVPRO of Lake Mary, Heathrow

We had a flood in our home and ServPro responded quickly and on time as promised. The workers and staff kept me updated and came back daily to check the progress of drying and made sure all water was removed. Super pleased with everyone from the office staff to the workers who worked on site to mitigate the issue. The workers who excelled at what they did were: Franklin, Luis, River, Widley and Jeremy. Jeremy kept us informed every step of the way. Thank you to you all!

When your home experiences a flood you’re caught off guard! Who do you call? We called Serve Pro who responded immediately, which is important to minimize damage. They were very professional, thorough, and always on time as scheduled. We hope not to ever need them again, but if we do, we won’t hesitate to call them. Thanks to River, Franklin, Luis, Angelo, Widley, and their manager Jeremy! You guys were great!

I had a minor flood and needed help to determine if I had a mold problem as well as with restoration services. Jeremy from SERVPRO responded very quickly and was very pleasant to work with. He was extremely professional and did an outstanding job at assessing the situation. He clearly has a lot of knowledge in mitigation and remediation. I would highly recommend him to anyone.

I’m happy with the whole crew; Jeremy,Franklin, Widrly,River,Angelo. They were professional , friendly and knowledgeable . Good job by all

Highly recommend Servpro for exceptional service and a professional work ethic. They responded to an urgent issue regarding a ceiling caving in a private home causing structural issues, mold, and compromised HVAC. Special commendations go to Jeremy Miel the Restoration Manager who supervised and coordinated all efforts. Also Franklin and Luis were so responsible and friendly and they worked efficiently to clean up the area and prepare the area for further repairs. Despite feeling overwhelmed with the unexpected damage we really enjoyed this company and give them our highest praise.

Jeremy was fantastic and spent a lot of time answering questions. Fortunately we did not have an issue. It was good to have an honest and caring person. Overall, we had a total of three companies come out and two said no issues, the third wanted to tear out our three year old kitchen and an entire wall to mitigate the damage that didn’t exist. Servpro was one of the two honest companies.

My experience was awesome from the first With Franklin who was a sweetheart to Ernesto, Luis and Gaudy I was very comfortable with them when they were doing their part. They explained everything to me and Jeremy put the final touch when he checked everything on the end. I would recommend them to anyone. They all came in like the umpa lumpas.(umpa lumps chocolate factory, Willie Wonka. OK just look it up and watch the movie. You'll get it. LOL) anyway they all were great very professional Thanks guys for all you do

So grateful for the work, guidance, and professionalism from Jeremy at SERVPRO. Jeremy helped us wrap our arms around a flooding issue that felt out of control at first. He came in, mapped the problem, and laid out a very clear plan of action. We're so thankful for the time he took to explain what was going on. Fortunately we avoided the worst case scenario (this time) and we will absolutely be calling Jeremy and SERVPRO for all future restoration needs.