Terms of Website Use
This website is maintained by Servpro Industries, LLC as manager on behalf of Servpro Franchisor, LLC (hereinafter collectively referred to as "SERVPRO"), the company that sells and supports franchises*** utilizing the SERVPRO® trademark and business system. By using this website, you are agreeing to our Terms of Website Use, which may change from time to time. Please be sure to visit this site and web page often to see if anything has changed. If we post changes and you continue to use the site, you will be deemed to have agreed to the changes.
INTELLECTUAL PROPERTY:
SERVPRO has sole ownership of all of the logos, trademarks, artwork, phone numbers, sounds, audio and video, information, documents, and content used in connection with this website or posted on this website, including those periodic changes and additions to the site and the information on, and content of the site.
SERVPRO retains copyrights to all information, materials, graphics, and content of copyrightable nature posted on this website. Certain information is reprinted and posted on this website with permission from others. Any copying, dissemination, or reuse of any of the material on, or contents of this website is strictly forbidden without the prior written release or permission of SERVPRO.
DISCLAIMER:
SERVPRO makes no warranties of any kind, whether expressed or implied, as to the accuracy, reliability, or completeness, of any information or content provided on this website. SERVPRO specifically disclaims any express or implied warranties of merchantability or fitness for a particular use or purpose and any warranty of non-infringement, with respect to the content of, and information on this website. All of the information, documentation, artwork, trademarks, audio, video, and other content of this website is strictly made available on an “as is” basis without warranty of any kind.
THIRD PARTY WEBSITES:
SERVPRO may provide on this website, hyperlinks to third-party websites as a convenience to users of this website. SERVPRO does not review, or control the third-party websites, and SERVPRO is not responsible for the information on, and contents of any hyperlinked third-party websites or any hyperlink in any hyperlinked website. Therefore, the terms and conditions set forth in this Terms of Website Use, and the liability limitations set forth below, fully apply to any and all such third-party websites connected by any hyperlinks.
SERVPRO does not endorse, recommend, or approve any third-party website hyperlinked from this website. With respect to any information appearing on any site linked to this site, SERVPRO advises the users of this website that reliance on such information should only be made or undertaken after the user’s independent review of its accuracy, completeness, and authenticity.
You should review the privacy policy of each internet site linked to this site, and you should also review the terms of use of any linked site. The sites that are linked to this website are not subject to these Terms of Website Use, and they may have different terms of use, and they may have an additional or different privacy policy concerning any data that they access through your utilization of their site. In any event, SERVPRO is not responsible for any use of your information or data by any hyperlinked site.
LIMITATION OF LIABILITY:
Under no circumstances will SERVPRO, its affiliates, related companies, or their employees or agents be liable for any improper or incorrect use of, reliance upon, or reference to any of the information or content contained on this website, or on any linked Internet address; or for any damages suffered from the direct or indirect use of, reliance upon, or reference to any of the information or content on this website or upon any linked Internet site. Under no circumstances shall SERVPRO be liable under any theory of recovery, at law or at equity, for any types of damages, including, without limitation: direct, indirect, special, incidental, consequential, or punitive damages, or for loss of use, or lost profits, which arise out of or relate in any manner to the use, performance of, reliance upon, or access to any information, services, software, documents, or content originating from or with respect to this website, or any linked Internet address.
GOVERNING LAW:
Any claims that arise out of, relate to or are connected with the website, materials and content contained on this website or any link to an Internet address, shall be governed by, and construed in accordance with, the laws of the State of Tennessee. Any action commenced with respect to this website which concerns this website in any way shall be venued in either a Federal District Court located in Nashville, Tennessee, or a court located in Sumner County, Tennessee, and all such persons making such claims consent to the jurisdiction of such courts for these purposes. TO THE FULL EXTENT PERMITTED BY LAW, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED IN COURT ON A CLASS ACTION OR CONSOLIDATED BASIS ON BEHALF OF OTHER USERS OR CUSTOMERS OR OTHER PERSONS SIMILARLY SITUATED, OR BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL).
SEVERABILITY:
If any provision of these Terms of Website Use is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms of Website Use will remain in full force and effect.
INDEMNITY:
You agree to indemnify, defend and hold harmless SERVPRO, its subsidiaries, franchises and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of this Site in violation of these Terms of Use and/or arising from a breach of these Terms of Website Use and/or any breach of your representations and warranties set forth above and/or if any material that you post using this Site causes us to be liable to another.
WAIVER:
SERVPRO’s failure at any time to require performance of any provision of these Terms of Website Use or to exercise any right provided for herein will not be deemed a waiver of such provision or right. All waivers must be in writing.
Unless the written waiver contains an express statement to the contrary, no waiver by of any breach of any provision of these Terms of Website Use or of any right provided for herein will be construed as a waiver of any continuing or succeeding breach of such provision, a waiver of the provision itself, or a waiver of any right under these Terms of Website Use.
MODIFICATION:
We reserve the right at any time and from time-to-time to modify, edit, delete, suspend, or discontinue, temporarily or permanently this Site (or any portion thereof) and/or the information, materials, products and/or services available through this Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension, or discontinuance of this Site.
ENTIRE AGREEMENT:
These Terms of Website Use (together with our Privacy Policy and any Privacy Notices or click-through agreements applicable to you) contain the entire understanding and agreement between you and SERVPRO with respect to this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, between you and SERVPRO with respect to this Site and your use of this Site.
***SERVPRO franchises are independently owned and operated.
What our
customers are saying
SERVPRO came in to repair damages to our home caused by a runaway Chevrolet Silverado extended cab truck when it crashed into the corner of the house. SERVPRO rep was extremely professional and informative - the repairs both inside and outside the house were done well and in a timely fashion. Thanks!
We are so grateful to Team Luciani from SERVPRO! After our basement flooded with hot water, a crew member came out quickly, answered all our questions and set our minds at ease. Then two more men came in and CRUSHED it. They cleaned and disinfected our basement, including contents. We cannot say enough good things!
After detecting a musty odor in our bathroom, we required assistance with mold remediation. Without causing more damage than was necessary, they located the problem behind the wall and fixed it. The way they kept everything organized and ensured we understood what was being done at every stage was noteworthy.
We were surprised by the amount of smoke damage caused by a small kitchen fire. The extent of the cleanup was unknown to us. Fortunately, everything was taken care of by the fire restoration team. They were quick and meticulous in everything they did, from odor removal to surface cleaning. It seems as though nothing occurred.
We had 3 crew members as the team who helped us during our flood. I give them 5 stars because 6 wasn’t an option. They did an absolutely amazing job. Quick, detailed, and thorough. Everything was explained step by step, and they made quick work of what I considered a disaster. I wouldn’t hesitate to use them again if the need ever arose. As a matter of fact, I’d request that it be them. We appreciate and thank you all!
We had a leak from our 43 year old HVAC system that took me awhile to notice. While there wasn’t inches of water, it was enough to soak a portion of the carpeting in my basement. I called SERVPRO and within a few hours, they had a remediation team at my door. They vacuumed up the moisture, cut back carpeting, removed padding, and placed humidifiers and fans to dry up the rest. They returned again, and they cut out some Sheet Rock and took out the remaining carpet, padding, and tackless. They disinfected the area and swept and vacuumed the area. They also placed a plastic barrier in my upstairs living area before pulling up the carpet on the stairs to help keep the dust down. Excellent job and now I am looking forward to working with the Construction crew. Expecting the same excellent service.
We are happy to give a strong letter of recommendation for SERVPRO Team Luciani. We utilized SERVPRO for both water damage clean up/remediation and rebuild/repair construction.
The entire process took about 7 months. Despite the unfortunate circumstances, it was a pleasure working with Gary, Sebastian and the entire construction team. Both Gary and Sebastian were easy to work with, responsive to our needs, and always readily available to answer questions.
Overall, we are happy with the results and even happier to be back in our house!
I was concerned about water damage after a pipe burst in my home. However, the restoration team moved swiftly to dry out the area and stop additional harm. It was a great relief that they responded so quickly.
Their attention to detail on mold remediation amazed me. They made sure my family's safety was their first concern and took the time to explain everything. Wonderful experience!