Meet Our Team

Meet Miguel Hernandez, a seasoned Restoration Technician at SERVPRO. With a blend of expertise and empathy, Miguel diligently tackles each restoration project, from water damage to mold remediation, with precision and care. His hands-on approach and problem-solving abilities ensure that properties are restored to their former glory, providing peace of mind to homeowners and businesses alike. Miguel's dedication to his craft and unwavering commitment to customer satisfaction make him an indispensable member of the SERVPRO family.

Meet Carla Roberts, the efficient Office Manager at SERVPRO with a unique blend of administrative prowess and hands-on expertise certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) as a Water Removal Technician. Carla seamlessly manages the day-to-day operations of the office, ensuring smooth coordination between teams and timely communication with clients. With her deep understanding of restoration processes, Carla offers valuable insights and support, streamlining workflow and enhancing customer satisfaction. Her dedication to excellence, combined with her technical proficiency, makes her an indispensable asset to both the administrative and restoration sides of SERVPRO's operations.

Here is Chris Jones, the accomplished Crew Chief at SERVPRO, holding certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC) as a Water Removal Technician. With years of hands-on experience and a deep understanding of restoration principles, Chris leads his team with confidence and expertise. As a trusted leader, Chris oversees all aspects of restoration projects, from initial assessment to final completion, ensuring that every job is executed with precision and care. His dedication to quality workmanship and commitment to customer satisfaction make Chris an invaluable member of the SERVPRO family, delivering reliable results and peace of mind to clients during times of crisis.

Introducing Kassi Causey, the meticulous Job File Coordinator at SERVPRO. Kassi plays a pivotal role in ensuring the smooth execution of restoration projects from start to finish. With keen attention to detail and organizational finesse, she expertly manages all documentation and paperwork associated with each job. From initial assessments to final invoicing, Kassi keeps track of every detail, ensuring accuracy and efficiency throughout the process. Her proactive communication and collaborative spirit facilitate seamless coordination between teams, enabling timely responses to client needs and preferences. Kassi's dedication to maintaining meticulous records and her commitment to providing exceptional service make her an essential asset to the SERVPRO team.

Nicole Lockwood is the dynamic Head of Marketing and Public Relations at SERVPRO. With a distinguished background in both marketing strategy and hands-on restoration expertise, certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) as a Water Removal Technician, Nicole brings a unique blend of industry knowledge and creative flair to her role. Whether crafting compelling campaigns or coordinating community outreach efforts, Nicole's passion for both the SERVPRO brand and the restoration industry shines through in everything she does. Her innovative approach and commitment to excellence help elevate SERVPRO's presence and reputation, making her an invaluable leader in the field.