Meet Our Team
All it takes is one call to SERVPRO of San Leandro. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Roy J. Drake, team member at SERVPRO of San Leandro]()
Roy J. Drake
Roy Drake is the CEO of Cleanair Image DBA SERVPRO of Belmont/San Carlos, San Leandro and Stockton. He has been in the cleaning and restoration industry since the late 1990’s and has owned and operated his SERVPRO franchises since 2006. Roy is Master Certified in the IICRC with more than ten certifications. He leads his team of highly qualified professionals with a "Lead from wherever he's needed" attitude.
![Rhiannon Shiek, team member at SERVPRO of San Leandro]()
Rhiannon Shiek
Rhia serves as our Senior Vice President. Rhia has 15-ongoing years of SERVPRO leadership, specializing in content valuation for 5 years before SERVPRO, and had her Real Estate license with a focus on financing prior to that. As a storm event and large loss veteran, her focus is in the overall operating systems and supporting our territory leaders to motivate and educate their teams to exceed our client's expectations.
She is IICRC Certified in Fire/Smoke, Odor, Water, and Applied Structural Drying. She is a dedicated and reliable asset to the team.
![Jose Medrano, team member at SERVPRO of San Leandro]()
Jose Medrano
Jose is our Operations Manager. We think of Jose as our quarterback. Jose is responsible for assigning each of our teams to the job that they are best suited for. As OM he guarantees that the team that shows up on your doorstep for your job is the best team for that specific job.
![Moises Rosales, team member at SERVPRO of San Leandro]()
Moises Rosales
Moises is our Marketing Coordinator. He is the administrator of all of our social media. Moises works in the community/public relations field by developing business bonds and providing educational opportunities for outside parties. He works side-by-side with the Administration and Production team as well as our customer service field.
![Reyes Gutiérrez , team member at SERVPRO of San Leandro]()
Reyes Gutiérrez
Reyes is one of our most valued Mold, Water and Demo technicians. He also is our newest Estimator working in our invoicing and estimating department. Day or night Reyes has a smile on his face and never says no. He is been apart go the SERVPRO family for 2 years and has proven himself to be an invaluable member of the team.
![Magali Beltran, team member at SERVPRO of San Leandro]()
Magali Beltran
Magali is the Director of Shared Services Magali started in the restoration industry providing education to those that were not familiar with the process. We were blessed to have Magali join our team with a world of knowledge and incredible customer care skills. Over the last 5+ years, they have not only developed an incredible team, but "Mags" has taken the reins on many foundational projects and is a core member of Team Drake
A true leader!
![Mercedes Yanez-Santori, team member at SERVPRO of San Leandro]()
Mercedes Yanez-Santori
Mercedes works as our Large Loss Coordinator, and Eder's right hand. After 9 years as our Production team's dedicated support, she has developed into a mentor for those around her. Given her strategic approach to all matters, she was promoted to handle our more complex projects and continues to grow her talents within Team Drake. While learning from the best, we know Mercedes' talents are limitless.
![Alyssa Ontiveros, team member at SERVPRO of San Leandro]()
Alyssa Ontiveros
Alyssa Ontiveros is our administrative Assistant II; she specializes in our customer service field in her role. Serves customers by providing product and service information and resolving product and service problems. She is fundamental in all fields, being of assistance to SERVPRO.
What our
customers are saying
Angie Rosemary team was excellent. They are informative, professional, and very thorough on their cleaning and understanding the work processes . I highly recommend their team for future cleaning if needed
Servpro was very responsive to a leak emergency we had afterhours. Their team was courteous, professional, and responsive.
Dejuan and Vladimir were amazing assisting us through this traumatic time from the Palisades fire. The world would be a better place with more like them. Could not give a higher recommendation than I would give them. Bravo, Servpro, take care of them.
My house had significant water damage, and SERVPRO handled the issue. Although the drying equipment was noisy, their staff were polite and professional throughout the process. The manager, Angel, was kind and always provided solutions whenever problems came up during the mold removal and drying stages. Dejuan managed the entire process and answered all of my questions with professionalism and expertise. My HOA covers all the costs, so I’m not sure whether they charged a reasonable amount. Thank You! I really appreciated all your hard work.
Mario addressed mold mitigation in my home due to a water leak. He consistently demonstrated remarkable professionalism and an exceptional work ethic. Leak/mold addressed. He was truly impressive.
Professional, well organized, and polite very thankful for their assistance through this process.
David, DeJuan, Donna Theresa, Flor, Corinna did a fantastic job cleaning my home after the Eaton Fires. I would highly recommend ServPro for your remediation concerns.
The crew was amazing, they were so understanding and careful with all of our belongings. Especially Veronica she was so nice, answered all our questions. Thanks again
All the employees are very polite and hard workers. Experience was wonderful
About Us
Disasters can quickly get out of control in your home or business, and that is why we strive to provide a fast and reliable response when these emergencies occur. As a locally owned and operated firm, we work beyond Belmont/San Carlos borders throughout San Mateo County to provide our community with guidance, support, and service when the unexpected happens. Homes and businesses can experience various potential loss situations, ranging from water disasters and flooding to fire losses and biohazards. We are prepared to help with extensive training in these niches so that no customer waits for the restoration work their home requires. Just a few of our specialized services:
- Water Restoration - Extraction, Equipment, Demo, Disinfection, Content Manipulation/Packing - with a focus on salvaging materials
- Fire & Smoke Restoration - Corrosive cleaning, Inventory/packing/storage of contents, structure cleaning and demo, deodorization
- Commercial/Large Loss/CAT Events - We retain extensive resources to prepare for natural disasters and local significant events. Whether one building or an entire neighborhood, having the support of over 2,000 locations nationwide enables our team to effectively address any size project. Our teams often travel, as well, to assist wherever the need is greatest.
- Biohazard Cleaning - Trauma/Crime Scene Cleaning, Bloodborne pathogen, terminal cleaning for hospitals, tear gas, incontinence, post-pest control cleaning
- Microbial Remediation - Environmental Controls, Removal & antimicrobial application, Post-demo detailed cleaning, and working directly with Industrial Hygienists for large or complex situations
- Cleaning and Disinfection - COVID, Commercial Kitchens, Detailed Event Cleaning, Post-Construction, Hospitals, Dialysis centers, Retirement Communities
- Reconstruction/Repairs - We are a General Contractor with in-house management ready to make it "Like It Never Even Happened"
Professional Mitigation Solutions When It Counts
The pace with which we can respond to active disasters can often directly impact the damage that homes and businesses endure. With a team of IICRC Certified professionals available to mobilize quickly at any time of the day, mitigation can get started within hours of the first notice of loss. We are prepared to respond immediately for emergency mitigation needs with pre-stocked trailers and production vehicles loaded with leading extraction and drying tools. As water losses are the most common threat that professionals must face, we prepare for efficient water removal and stabilization.
Post-Disaster Repairs and Reconstruction
We want to be a one-stop-shop for restoration and repairs that your home might need after a disaster. With the general contractor license #937457, we can offer various helpful services to overcome structural damage and mitigate loss through efforts like a controlled demolition and discarding compromised materials. This same license can provide full-scale build-back services when necessary after a loss.
Becoming More than a Restoration Company
We are proud to be a recognized name in the restoration industry, but more importantly, a reliable source to our community and neighbors. As such, we directly support and work closely with local first responders, athletic groups, fundraising and awareness efforts, as well as national organizations such as The American Red Cross and the American Cancer Society.