Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Petaluma / Rohnert Park / Santa Rosa
Our Google Reviews
(707) 588-8226
4.5
(56 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

1.svg

Assess

We inspect, document, and plan your restoration.

2.svg

Mitigate

We act fast to stop damage and protect what matters most.

3.svg

Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
56 Reviews
4.5
Leave Us A Review
Jeff
4 days ago

They did a fantastic job, the workers were knowledgable and courteous and they cleaned up a huge pmess and made everything brand new. Daniel Heskett was in charge and always kept in touch with the progress and came by often to check on the work. I would definitely recommend them!

Danielle Connor
11 days ago

Servpro has been fantastic to work with, highly recommend. They were called in after my mom’s upstairs neighbor flooded her condo. The upstairs neighbor had hired an unlicensed contractor to remodel their kitchen, and he stepped on a fire sprinkler head (pro tip: never hire an unlicensed contractor). Servpro immediately came out to help remedy the situation. They did everything and made the process so easy - packing her belongings out, the demo work, drying her condo, then putting it all back together. Their quote came in lower than other contractors and they were capable of working with insurance quickly so work could begin. The work was finished in half the time they had initially quoted, which was awesome and unexpected. The work is fantastic, it looks better than it did before! Really what prompted me to write a review was the customer service - Justin was my main point of contact and was communicative, answered all my questions, and was so kind listening and helping us get through this experience. Thank you!!

Aaron Dal Poggetto
24 days ago

We had a great experience working with Daniel and the entire Servpro team during a very difficult time for our family. From the initial remediation through the reconstruction, everyone was professional, responsive, helpful, and made the entire process much easier on us. Daniel was always available to answer our questions and kept us informed throughout the process. We’re extremely appreciative of everything they did for us and would highly recommend them.

Kyle Spain
24 days ago

Adrea Vui is my Servpro contact/coordinator for my current home fire repair project. I am extremely pleased with all the work Adrea has done for me. If I were to grade him I would give 10 out of 10 on all the following: communication, coordination, and overall handling of the project.He is excellent! I especially enjoy his calm professional demeanor in all our conversations; he is a pleasure to work with!!

Patricia Robinson
26 days ago

Servpro came to our rescue, we had a lot of water damage. Came and worked all night trying to save our house and belongings. All of there staff was kind and very helpful.we are very grateful that they were here to help .

Jim Blomgren
about 1 month ago

Working with Adrea at Servpro was just about perfect. I was especially surprised at how quickly he was able to arrange to get the the work done!

Julie Bennett
about 1 month ago

Andrea listened as I explained everything and did a very thorough inspection of my house for water damage.

TheSTokcan
about 2 months ago

Servpro provided high quality professional services in such a short and challenging timelines. I had a pipe leakage into my dry walls which ruined the ceiling and side walls of my living room and bathroom. It was unexpected and caused lots of agony to move my family and animals to another location. Adrea Vui who oversaw the end to end services has been very professional, very attentive, understood my challenges and went over his way to meet my requirements. Having worked with contractors and tried to manage construction work in my past life I know how challenging it is and Adrea did a phenomenal job. I intend to leverage him in future plans for my house. Pricing was also very reasonable. The contractors he brought were equally very professional and did such a clean job respecting my wishes and each was very pleasant to talk. Kudos to Servpro and their team! They deserve every penny they get

Nick Smith
3 months ago

SERVPRO did a fantastic job in delivering our items back after the fire. We very much appreciate the work of Belen, Antonio, Leo, Alma, and especially Alicia! We felt that they went above and beyond our expectations. I also want to thank Nicole and Ivan for their diligence and patience in working with our insurance company. Thank you so much for all of your hard work and for helping to get us back into our home!!

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

Variant served: ControlVariant served: Test