Meet Our Team
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SERVPRO of Hancock Park / Hollywood
Wendy Cuadra
As a Job File Coordinator at SERVPRO Hancock Park/Hollywood, Wendy plays a critical role in keeping restoration projects organized and running smoothly. With a sharp eye for detail and strong organizational skills, she manages all project documentation, track job progress, and ensure accurate communication between clients, field teams, and project managers.
Wendy excels at coordinating schedules, verifying insurance paperwork, and maintaining compliance, making sure each project stays on track from start to finish. Known for her proactive approach and problem-solving mindset, Wendy keeps operations efficient while supporting both the field team and clients every step of the way.
By combining precision, communication skills, and dedication, Wendy helps SERVPRO Hancock Park/Hollywood deliver seamless restoration services and outstanding customer experiences.
Joann Hermiz
As a Construction Project Manager, at SERVPRO Hanock Park/Hollywood, Joann Hermiz leads reconstruction projects with a focus on efficiency, quality, and clear communication. With a strong background in construction management and restoration, she oversee every stage of the process—from initial estimates and scheduling to subcontractor coordination and final project delivery.
Joann works closely with property owners, insurance adjusters, and our SERVPRO team to ensure each project runs smoothly and meets the highest standards. Known for her problem-solving skills and hands-on approach, Joann is dedicated to helping clients restore their homes and businesses quickly and with confidence.
John Gamburian
As a Restoration Project Manager, at SERVPRO Hancock Park/Hollywood, John Gamburian brings leadership, expertise, and a strong commitment to guiding projects from start to finish. With years of experience in restoration and project management, John coordinates teams, resources, and timelines to ensure every job is completed efficiently and with the highest level of quality.
John works directly with homeowners, business owners, and insurance representatives to provide clear communication and seamless project execution. His detail-oriented approach and problem-solving skills help clients feel supported and confident throughout the restoration process.
Dedicated to customer satisfaction, John takes pride in helping clients get back to normal after unexpected disruptions.
Alfonso Zamora
As a Crew Chief at SERVPRO Hancock Park/Hollywood, Alfonso plays a key role in helping property owners recover from water, fire, and mold damage. Trained in industry standards and safety protocols, he assists with cleanup, mitigation, and restoration to ensure every project is completed efficiently and with care.
Alfonso, is known for his strong work ethic, attention to detail, and dedication to providing excellent service in difficult situations. By working hands-on in the field, Alfonso helps bring comfort and peace of mind to clients during the restoration process.
Roberto Vargas
As a Crew Chief at SERVPRO Hancock Park/Hollywood Roberto leads restoration teams with expertise and precision, ensuring each project is handled safely and efficiently. IICRC certified in Water Damage Restoration, Applied Structural Drying, he applies industry best practices to deliver high-quality results on every job.
In this role, Roberto oversees technicians on-site, coordinates job progress, and communicates with clients to provide peace of mind throughout the restoration process. Known for his leadership, problem-solving skills, and commitment to customer satisfaction, Roberto takes pride in helping homes and businesses recover after water, fire, or mold damage.
Cristian Velasquez
As a Restoration Technician at SERVPRO Hancock Park/Hollywood, Cristian is trained to handle water, fire, and mold damage with skill and care. With IICRC certification and hands-on field experience, he assists in every stage of the restoration process—from initial cleanup and mitigation to final project completion.
Known for his strong work ethic, reliability, and attention to detail, Cristian works closely with the team to ensure each job is done right. He takes pride in helping homeowners and businesses recover quickly and safely after unexpected damage.
John Wilson
As a Crew Chief at SERVPRO Hancock Park/Hollywood, John combines technical expertise with strong leadership to ensure every restoration project runs smoothly from start to finish. IICRC certified and highly experienced in water, fire, and mold restoration, he leads jobsite teams with efficiency, precision, and a commitment to excellence.
John takes charge of coordinating daily operations, mentoring technicians, and maintaining direct communication with clients and project managers. Known for staying calm under pressure and finding solutions to complex challenges, he brings confidence and reassurance to property owners during times of crisis.
With a dedication to both quality workmanship and outstanding customer service, John plays a vital role in SERVPRO Hollywood Hills/Los Feliz reputation as the trusted leader in restoration.
Luis Zamora
As a Restoration Technician at SERVPRO Hancock Park/Hollywood Luis, specializes in mitigating water, fire, mold damage and restoring properties to their preloss condition. With training in industry best practices and the latest restoration technology, he handles everything from water extraction and drying to monitoring moisture levels and ensuring thorough cleanup.
Known for a strong work ethic and attention to detail, Luis works closely with the team to deliver fast, reliable service when clients need it most. Whether responding to an emergency call or following through on the final steps of a restoration project,he is committed to providing exceptional care and peace of mind to homeowners and business owners alike.
Salvotore Cimone
Salvatore is a dedicated Restoration Technician at SERVPRO Hancock Park/Hollywood, bringing energy, precision, and care to every project. IICRC certified in Water Damage Restoration / Fire & Smoke Restoration / Mold Remediation, he specialize in helping homes and businesses recover quickly after unexpected damage.
From water extraction and structural drying to fire cleanup and mold remediation, Salvatore takes pride in tackling tough jobs with a positive attitude and attention to detail. Known by both teammates and clients for his reliability and willingness to go the extra mile, Salvatore makes a stressful situation easier by ensuring every step of the restoration process is handled the right way.
Passionate about making a difference, Salvatore is proud to be part of the SERVPRO Hancock Park/Hollywood team that helps restore comfort, safety, and peace of mind for the community.
Marie Gutierrez
As the Office Manager at SERVPRO Hancock Park/Hollywood Marie is the organizational backbone of the team, ensuring that operations run smoothly and efficiently every day. With a keen eye for detail and exceptional leadership skills, she coordinates office processes, manage administrative tasks, and support both field teams and clients to create a seamless restoration experience.
Marie excels at keeping projects on track, handling scheduling, overseeing documentation, and ensuring compliance, all while fostering a positive and productive office environment. Known for her problem-solving mindset and ability to anticipate needs, Marie keeps the office running like a well-oiled machine—even during high-pressure restoration projects.
Dedicated to both the team and clients, Marie plays a critical role in delivering SERVPRO’s promise of fast, professional, and reliable service.
Marcos Mas Lopez
When disaster strikes, Marcos is on the front lines. As a Restoration Technician at SERVPRO Hancock Park/Hollywood he combines technical expertise with a hands-on, problem-solving approach to bring homes and businesses back to life.
Known for staying calm under pressure and tackling challenges head-on,Marcos approaches every job with precision, efficiency, and a genuine care for the people affected. From water extraction and structural drying to fire damage cleanup, he ensures that every detail is handled correctly, every time.
Passionate about making a difference, Marcos thrives on helping clients recover quickly, turning stressful situations into smooth, reliable restoration experiences.
Daniel Meghrikyan
As Assistant Construction Project Manager at SERVPRO Hancock Park/Hollywood, Daniel plays a vital role in bringing restoration projects from initial damage to complete recovery. With a sharp eye for detail and a passion for organization, he helps ensure every rebuild phase runs smoothly, efficiently, and on schedule.
Daniel, works closely with homeowners, insurance adjusters, and the SERVPRO production team to coordinate estimates, manage timelines, and oversee on-site progress. Known for his proactive communication and hands-on approach, Daniel ensures each project upholds SERVPRO’s commitment to quality craftsmanship and customer satisfaction.
Whether assisting in rebuilding fire-damaged structures or managing complex water damage repairs, Daniel thrives in fast-paced environments and takes pride in helping clients see their properties—and their peace of mind—restored.
Driven, reliable, and solution-oriented,Daniel is an essential part of the SERVPRO construction division’s success in making it “Like it never even happened.”
Liz Kitsinian
As the Owner of SERVPRO Hancock Park/Hollywood, Liz Kitsinian oversees the financial, marketing, and business operations of the company, ensuring that every aspect of the business runs efficiently and strategically. With a sharp financial acumen, she manages budgets, monitors performance metrics, and ensures that resources are allocated effectively to support both field operations and growth initiatives.
On the marketing side, Liz leads brand development, community engagement, and lead generation efforts, leveraging both digital campaigns and local partnerships to strengthen SERVPRO’s presence and reputation. Her hands-on approach to business operations ensures seamless coordination between office administration, field teams, and client services.
Known for her leadership, strategic thinking, and commitment to excellence, Liz plays a pivotal role in driving SERVPRO Hancock Park/Hollywood growth while maintaining the highest standards of service and customer satisfaction.
As Owner, Liz leads with energy, experience, and a no-nonsense approach to solving problems. Liz is passionate about creating results-driven solutions while keeping clients informed, confident, and cared for every step of the way.
Outside of restoration, she focuses on building a strong team culture and making a positive impact in the local community.
What our
customers are saying
I'm not going to lie, posting reviews isn't my thing but SERVPRO of Hancock Park/Hollywood did an amazing job with the water damage I suffered at my property a couple months ago. Talk about being responsive and showing excellent customer service throughout the entire process. Thank you and I'll be sure to use you in the future.
After coming home from vacation I found my whole kitchen and dining room flooded with water after my sinks pipe burst. It was late on a Saturday night and didn't know what to do. I called my insurance and they had me contact SERVPRO. I was afraid no one would answer at 1 in the morning but a lady named Joann answered. Within a hour her and her crew came out and put equipment to start drying. Joann constantly contacted me with new updates and even though I had to leave my home for a few days I came back to a perfect home once again. I would highly recommend them to family and friends. Very professional and on top of everything!
Great Team! Thank you, SERVPRO of Hancock Park/Hollywood.
I would highly recommend SERVPRO of Hancock Park/Hollywood to all my friends, family, & colleagues!
I called SERVPRO of Hancock Park/Hollywood and their team showed up within a couple of hours of my initial call. They were able to immediately start on our house, and were very polite and professional from the start. They did an excellent job in resolving the issues, and worked within the budget set from my homeowners insurance. I would highly recommend them to anyone in need of expedient and professional remediation!
Had no complaints about the work whatsoever, along with fixing my issue the process was very informative.
Had some leaky pipes in my wall that where causing damage, response time was very quick and the work was handled really well.
When we discovered a leak in our walls, we had no idea what to do. So we reached out to SERVPRO and met Raffi. He was amazing and patient with us. He helped walk us through everything that we needed to do. He and his colleagues were extremely professional and knowledgeable. They worked fast/clean and made the difficult situation seem like such a simple task. Fingers crossed we never have an issues like this again but if we do, SERVPRO and Raffi will be our first call!
Raffi Kitsinian came to assess my terrible flooded basement. He was honest and frank and after taking an in-depth survey, he was honest about what kind of service I needed and didn't need. I was blown away by how honest he was and totally recommend him. Other "experts" had bigger ideas and it turns out Raffi was right - it's been a year later and absolutely no problems. I don't know how anyone else works at SERVPRO, but ask for Raffi if you can.
I'm not going to lie, posting reviews isn't my thing but SERVPRO of Hancock Park/Hollywood did an amazing job with the water damage I suffered at my property a couple months ago. Talk about being responsive and showing excellent customer service throughout the entire process. Thank you and I'll be sure to use you in the future.
After coming home from vacation I found my whole kitchen and dining room flooded with water after my sinks pipe burst. It was late on a Saturday night and didn't know what to do. I called my insurance and they had me contact SERVPRO. I was afraid no one would answer at 1 in the morning but a lady named Joann answered. Within a hour her and her crew came out and put equipment to start drying. Joann constantly contacted me with new updates and even though I had to leave my home for a few days I came back to a perfect home once again. I would highly recommend them to family and friends. Very professional and on top of everything!
Great Team! Thank you, SERVPRO of Hancock Park/Hollywood.
I would highly recommend SERVPRO of Hancock Park/Hollywood to all my friends, family, & colleagues!
I called SERVPRO of Hancock Park/Hollywood and their team showed up within a couple of hours of my initial call. They were able to immediately start on our house, and were very polite and professional from the start. They did an excellent job in resolving the issues, and worked within the budget set from my homeowners insurance. I would highly recommend them to anyone in need of expedient and professional remediation!
Had no complaints about the work whatsoever, along with fixing my issue the process was very informative.
Had some leaky pipes in my wall that where causing damage, response time was very quick and the work was handled really well.
When we discovered a leak in our walls, we had no idea what to do. So we reached out to SERVPRO and met Raffi. He was amazing and patient with us. He helped walk us through everything that we needed to do. He and his colleagues were extremely professional and knowledgeable. They worked fast/clean and made the difficult situation seem like such a simple task. Fingers crossed we never have an issues like this again but if we do, SERVPRO and Raffi will be our first call!
Raffi Kitsinian came to assess my terrible flooded basement. He was honest and frank and after taking an in-depth survey, he was honest about what kind of service I needed and didn't need. I was blown away by how honest he was and totally recommend him. Other "experts" had bigger ideas and it turns out Raffi was right - it's been a year later and absolutely no problems. I don't know how anyone else works at SERVPRO, but ask for Raffi if you can.
About Us
When disaster strikes in the heart of Los Angeles, SERVPRO of Hancock Park/Hollywood is the trusted restoration partner local homeowners, property managers, and businesses turn to. Locally owned and operated by Raffi and Liz Kitsinian, our Franchise combines deep industry expertise with a personal commitment to helping our community recover quickly and completely.
Backed by the national resources of SERVPRO, our team specializes in water damage restoration, fire damage restoration, mold remediation, and biohazard cleanup for both residential and commercial properties. From historic homes in Hancock Park to sound stages, offices, and retail spaces across Hollywood, our team understands the unique needs of the area’s diverse architecture and industries.
Our technicians are IICRC-certified and trained in the latest restoration techniques and technologies. With advanced equipment, a rapid response process, and decades of combined experience, we ensure that every project—large or small—is handled efficiently and with the utmost care.We take pride in our ability to manage jobs of all sizes—from small home repairs to large-scale commercial losses—using advanced equipment and proven restoration techniques. Our commitment to communication, transparency, and quality workmanship has made us the preferred restoration partner for homeowners, property managers, insurance professionals, and local businesses throughout the community.
Our goal on every job is simple: to make it “Like it never even happened.”
