ServPro has been a superior water remediation throughout our home “restoration” process. The technicians (ServPro and affiliated specialists [Larry Marks for wood finishing]) demonstrated the required skills and competencies in all areas associated with our project (water remediation and restoration). The “water remediation” phase included: assessment (moisture readings, 3D mapping of impacted areas); initial remediation (air handlers/scrubbers); construction of a containment area (erecting a scaffold, placement of plastic sheeting); extensive remediation (removal of affected drywall/insulation, placement of new insulation, additional air handlers/scrubbers); and, removal of air scrubbers/handlers. In terms of the “restoration” phase, the completed phases so far include: reconstruction of of the ceiling (new drywall, taping and mud, texturing, painting); teardown of the scaffolding; refinishing the stair railing. ServPro’s technicians were very respectful and positive when they came to our home. Throughout the process, moisture readings were taken weekly. Our sincere thanks go to Kevin Ortega and Tony Gonzalez for their leadership during this multi-week program. Finally, we would like to recognize Brittany and Susan for their professionalism and customer support.
