Emergency Water Extraction & Structural Drying Services

I discovered a leak in my HVAC system causing cealing damage, water in walls and carpet damage. I called SERVPRO of Rocklin and they came out with in half hour. They brought equipment and mitigated the damage. The SERVPRO team was very professional and organized, easy to communicate with and did all the repairs needed. Todd and his company did a fantastic job. Thank you

It's a rare occasion in todays world when you find a company who puts a priority on customer satisfaction. I have found one and want to share the experience that I had with Servpro. I had a water leak in the ceiling in the master bathroom. Before I got the water shut off the damage was pretty bad and the ceiling fell down (what a mess) I called Servpro,they were out I believe the next morning to clean up and dry out to prevent mold. That's when I met Tim Zandbergen, he's the flooring manager. I told him how important it was to me for them to live up to their slogan "like it never happened" he said o k I'm going to send one of our best drywall repair and paint guys Ortoro. This guy is amazing, there is no way you can tell that anything ever happened. That turned out so well that I then asked Tim if he could put new carpet in the master bedroom. He said of course they are not limited to just damage repair. I wanted to use carpet tile for durability but asked if there was anything we could put under the tiles to soften just a bit? He said he had never heard of anything. He did some research and found 2 different pads that could be used under carpet tiles. He brought over a variety of tiles and the 2 pads for me to see. I decided on the tile and pad I liked and asked him if he could do a little better on the price, he immediately said yes, called me the next day with a little better price. So he and his crew came shortly there after, moved the furniture and did the job in one day. In the next day or so a few of the tiles didn't stick. I called him and the very next day he himself was here to fix it. He said that he had never used a pad under carpet tiles before so this was a learning experience for he and his crew. He said if I have any other issues he didn't want me to fix it . Just call him and he will be here to fix any problems. That's what I call customer satisfaction!!! I don't want to forget Sara, the office girl who was also a pleasure to work with. Thanks so much you deserve a 10 star rating in my opinion

In the midst of multiple disasters, including a bad water leak with much damage, Servpro served us very well. Ian and his crew were professional, thorough, courteous and prompt. They did excellent clean-up and removal of a gigantic mess. Sadly, due to multiple factors, including communication issues, we weren't able to use them for the restoration process. I'm very grateful for Ian and his crew. They came to rescue.

Great company with great people. Best service highly recommened these guys

Please with their customer service. Sarah and Celeste were very friendly and helpful!

Amazing! They will take care of you!

Servepro was responsive and professional. I was very impressed with their work. Grateful they were able to respond so quickly. Would highly recommend their services!!

The owner John will go above and beyond to make this Servpro the best one; And willing to do anything it takes to make the customers and employees extremely satisfied