It's a rare occasion in todays world when you find a company who puts a priority on customer satisfaction. I have found one and want to share the experience that I had with Servpro. I had a water leak in the ceiling in the master bathroom. Before I got the water shut off the damage was pretty bad and the ceiling fell down (what a mess) I called Servpro,they were out I believe the next morning to clean up and dry out to prevent mold. That's when I met Tim Zandbergen, he's the flooring manager. I told him how important it was to me for them to live up to their slogan "like it never happened" he said o k I'm going to send one of our best drywall repair and paint guys Ortoro. This guy is amazing, there is no way you can tell that anything ever happened. That turned out so well that I then asked Tim if he could put new carpet in the master bedroom. He said of course they are not limited to just damage repair. I wanted to use carpet tile for durability but asked if there was anything we could put under the tiles to soften just a bit? He said he had never heard of anything. He did some research and found 2 different pads that could be used under carpet tiles. He brought over a variety of tiles and the 2 pads for me to see. I decided on the tile and pad I liked and asked him if he could do a little better on the price, he immediately said yes, called me the next day with a little better price. So he and his crew came shortly there after, moved the furniture and did the job in one day. In the next day or so a few of the tiles didn't stick. I called him and the very next day he himself was here to fix it. He said that he had never used a pad under carpet tiles before so this was a learning experience for he and his crew. He said if I have any other issues he didn't want me to fix it . Just call him and he will be here to fix any problems. That's what I call customer satisfaction!!! I don't want to forget Sara, the office girl who was also a pleasure to work with. Thanks so much you deserve a 10 star rating in my opinion