SERVPRO of Arleta, Hansen Hills

Big thank you to Alan and the SERVPRO team. Alan and his team of techs did an amazing job cleaning up my apartment from my disaster situation. The washing machine gushed water all over the carpet and the damage was all cleaned up immediately. The tools they used were very professional and the techs inspections were thorough.

This company is wonderful! From the first contact, Kat was so friendly and helpful.  The field contact Abraham and his crew who basically performed magic of the before and after results in our attic as we couldn’t be more pleased. They were very courteous, helpful, professional and quick! I would not hesitate to refer them to family and friends or call them again.

SERVPRO really means 24 hour service. Clean work, highly recommend.

SERVPRO did remediation work for us following water damage from a leaking pipe under the house. The work involved drying out and cleaning the crawl space under the house as well as multiple areas inside. The staff was thorough in first checking all areas to assess what needed to be done. They were careful when moving our items to clear areas for work and put up lots of plastic tenting so that dust and debris were contained. Overall, they did their best to minimize disruption and make the space still safe and livable for us during the repair work. SERVPRO was prompt in contacting me and coming out right away to start work, accommodated our schedules, showed up on time each day, and kept us updated throughout the process. Everyone we dealt with at SERVPRO was professional, courteous, and knowledgeable.

I had a flooding emergency that from the first call they were compassionate, informative, and dependable. It is in times of emergency you need someone to help keep you calm and Nora was that person for me.  She followed up with the same care and concern and treated me like I mattered.  Companies that value people should be rewarded and I have never had this good of an experience with any company where customer service matters.

Not all SERVPROs are equal. SERVPRO of Arleta is a stand-out! They CARE about YOU! Genna deserves 10 stars!!! When you have an unexpected emergency that leaves you in a panic with a mess, there's only 1 call you need to make. You'll be so pleased and relieved you did. Honest and reliable. Professional and courteous. Extremely detailed, quick to respond, and unsurpassed in technical expertise.

We used SERVPRO after we discovered a leak in our kitchen coming from the dishwasher. Junior and his team arrived quickly and immediately got to work to help minimize the water damage. Alan personally FaceTimed me and assured me that we were in good hands and he was there to assist me in dealing with our insurance company. Junior and his team were always on time, very professional, were in regular communication with our insurance company, and we received daily emails as to the status of the remediation. We were brand new homeowners when the water leak occurred and SERVPRO went above and beyond to make the process as stress-free as possible

SERVPRO really means 24-hour service. Clean work, highly recommended.

Where do I start? I own a physical therapy clinic. We have stayed open from the beginning of this pandemic because we are considered essential. We have done really well for four months until last Wednesday. We got a phone call that one of our patients tested positive for the coronavirus (not from the clinic). We had heard before that one of our friends used this company. We called right around midnight. We were a little panicked because we weren't sure how to make sure that the clinic was safe for the patients and employees' return. We ended up closing the clinic out of an abundance of caution. We spoke to someone a little before midnight and by 12:30 there was an eight-person crew at our clinic. They were very professional. They came in, we walked the area and then we proceeded to leave. They got dressed in their hazmat suits and gloves and eye protection. I watched them work on the cameras. They cleaned every crevice of the clinic, the offices, the bathrooms, the break room. It took about four hours and the price was extremely reasonable for after-hours work and on such short notice. The gentlemen that came were super friendly, very informative, and very professional. We then hired them for our second location. Their work made us feel very safe to return personally and safe for our patients and employees to return as well. I highly recommend this company for its work, responsiveness, and professionalism.  If anyone is looking for deep disinfecting of the area you should call this company. The guy I spoke to was Genna.

Big thank you to Alan and the SERVPRO team. Alan and his team of techs did an amazing job cleaning up my apartment from my disaster situation. The washing machine gushed water all over the carpet and the damage was all cleaned up immediately. The tools they used were very professional and the techs inspections were thorough.

This company is wonderful! From the first contact, Kat was so friendly and helpful.  The field contact Abraham and his crew who basically performed magic of the before and after results in our attic as we couldn’t be more pleased. They were very courteous, helpful, professional and quick! I would not hesitate to refer them to family and friends or call them again.