Meet Our Team

Owner

SERVPRO of Metrocenter
Industry Experience: Since 1997 | SERVPRO Owner Since 2016
Certifications: WRT, Fire & Smoke Restoration, Biohazard Remediation, Mold Remediation, and Construction Oversight

Born and raised in Phoenix, Arizona, Jason Wolfswinkel brings nearly three decades of experience in property restoration and construction leadership to the Valley. A hands-on operator and Arizona native, Jason established SERVPRO of Phoenix in 2016 to raise the region's restoration services standard. Under his leadership, the franchise has become known for its precision, speed, and unmatched integrity in handling water, fire, biohazard, mold, and full-scale construction projects.

Jason is IICRC-certified in Water Damage Restoration (WRT), Fire and Smoke Restoration, Biohazard and Trauma Scene Cleanup, Mold Remediation, and more, demonstrating his commitment to staying at the forefront of the restoration industry.

He’s built a team rooted in professionalism, care, and community-first values, often leading by example on large-scale commercial losses and critical residential emergencies.

With a deep understanding of the Phoenix market and an unwavering drive to serve, Jason continues to shape SERVPRO of Phoenix into one of Arizona’s top-performing franchises.

General Manager & Operations Manager

SERVPRO of MeteroCenter
Industry Experience: Since 2004 | SERVPRO Since 2015
Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

Originally from Flint, Michigan, Nicole Baird has built a powerhouse career in the restoration and construction industry. Now based in Phoenix, Arizona, she serves as the General Manager and Operations Manager at SERVPRO of Phoenix, overseeing the franchise’s core operations with precision and purpose.

With two decades of experience and deep expertise in project management, estimating, sales, accounting, dispatch, and quality assurance, Nicole plays a central role in field execution and internal leadership. She leads multiple departments, from marketing and events to inventory control, demo coordination, content processing, and emergency response strategy.

Nicole is IICRC-certified in Water Restoration (WRT), Fire and Smoke Restoration, Mold Remediation, and Biohazard Cleanup. She holds specialized training in confined space operations, making her one of the region's most well-rounded and respected professionals.

Known for her ability to manage chaos calmly, Nicole is the operational backbone of SERVPRO of Phoenix. She brings unmatched energy, attention to detail, and heart to every project she touches, ensuring clients are cared for and crews are equipped to succeed.

Commercial Teams Operations Manager

SERVPRO of Meterocenter
Industry Experience: Since 1992 | SERVPRO Since 2004
Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

Originally from Zalau, Romania, Chris Butas brings over 30 years of restoration and construction experience to the SERVPRO of Phoenix team. As the Commercial Teams Operations Manager, Chris leads complex commercial projects with precision, speed, and a deep understanding of every moving part.

With decades of hands-on field experience, Chris is a highly skilled project manager, estimator, and sales leader. He’s IICRC-certified in Water Damage Restoration (WRT), Fire and smoke Restoration, Mold Remediation, and Biohazard Cleanup and is trained in confined space operations. He oversees content handling, demo work, emergency response coordination, and large-scale construction logistics for commercial and high-impact jobs.

Chris is known for his strategic thinking, calm under pressure and unmatched problem-solving ability in demanding environments. Respected by crews and clients, he’s a pillar of expertise and reliability within the SERVPRO organization.

Project Manager & Estimator

SERVPRO of Metrocenter
Industry Experience: Since 2005 | SERVPRO Since 2023
Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

Originally from Clio, Michigan, and now based in Phoenix, Arizona, Anthony Baird brings nearly two decades of restoration and construction expertise to the SERVPRO of Phoenix team. As a project manager and estimator, Anthony is trusted to coordinate and execute residential and commercial losses from initial assessment to final rebuild.

Anthony can handle the most challenging jobs with IICRC certifications in Water Damage Restoration (WRT), Fire & Smoke Restoration, Mold Remediation, and Biohazard Cleanup. His work includes inventory tracking, content management, demo oversight, emergency mitigation, confined space operations, and sales support.

Anthony’s leadership in the field is defined by clear communication, client-first service, and a sharp eye for detail. Since joining SERVPRO in 2023, he has quickly become a go-to resource for complex job scoping and smooth execution.

Estimator & Dispatch Coordinator

SERVPRO of Metrocenter

Industry Experience: Since 2013 | SERVPRO Since 2014
Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Xactimate Proficiency

Originally from Scranton, Pennsylvania, and now based in Phoenix, Arizona, Jessica Rediger is vital to the SERVPRO of Phoenix operations team. As an Estimator and Dispatch Coordinator, Jessica combines technical skill with logistical precision to ensure every job is accurately scoped, efficiently scheduled, and supported from start to finish.

With IICRC certifications in Water Damage Restoration (WRT), Fire & Smoke Restoration, Mold Remediation, and Biohazard Cleanup, Jessica understands the field inside and out. She is also highly proficient in Xactimate and oversees coordinating crews, equipment, contents tracking, inventory, and emergency response efforts.

Jessica is known for her sharp organizational skills, clear communication, and unwavering dedication to helping clients and crews navigate the chaos of property damage with confidence and care. Her deep knowledge of the restoration process and ability to coordinate fast-moving operations make her an essential part of the SERVPRO team.

General Manager, Phoenix Headquarters

SERVPRO of Metrocenter

Industry Experience: Since 2003 | SERVPRO Since 2022

Originally from Tempe, Arizona, and now based in Mesa, Frances Fernandez brings over two decades of leadership, logistics, and service excellence to SERVPRO of Phoenix. As the General Manager of the Phoenix Headquarters, Frances oversees daily operations, interdepartmental coordination, and team performance across one of the region’s most active restoration hubs.

With a deep understanding of field operations and internal systems, Frances ensures projects move efficiently from intake to closeout. Her ability to manage people, processes, and priorities makes her an essential leader in maintaining SERVPRO’s reputation for responsiveness, quality, and integrity.

Known for her steady leadership, solution-focused mindset, and passion for supporting her team, Frances is a driving force behind the continued growth and success of the Phoenix headquarters.

Project Manager

Estimator

SERVPRO of Metrocenter
Industry Experience: Since 2015 | SERVPRO Since 2023
Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

Originally from Palm Springs, California, and now based in Phoenix, Arizona, Logan Applewhite brings technical skill, construction knowledge, and customer-focused service to SERVPRO of Phoenix. As a Project Manager and Estimator with a sales-forward mindset, Logan handles projects from the first call to final walkthrough professionally and urgently.

He holds certifications in Water Damage Restoration (WRT), Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, and Confined Space Operations. His day-to-day work includes scoping losses, estimating, managing demo and contents operations, and coordinating with construction teams during emergency responses and rebuilds.

Logan is known for his calm leadership on chaotic job sites, clear communication with clients, and a drive to deliver results beyond expectations. Whether a single-unit residential loss or a multi-structure commercial job, he ensures projects stay on track and budget.

Mold Specialist

SERVPRO of Metrocenter
Industry Experience: Since 2010 | SERVPRO Since 2013
Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Asbestos Handling, Confined Space Entry

Originally from San Diego, California, and now based in Phoenix, Arizona, David Ortega is the go-to Mold Specialist at SERVPRO of Phoenix. With over a decade of experience in environmental remediation and emergency response, David is known for his meticulous approach and deep expertise in mold and hazardous material remediation.

He holds certifications in Water Damage Restoration (WRT), Fire and smoke Restoration, Mold Remediation, Biohazard Cleanup, Asbestos Handling, and Confined Space Entry. Whether he's assessing a hidden mold issue or managing a full-scale demo in contaminated areas, David leads with precision, safety, and respect for client spaces.

David is often the first on-site for mold inspections and microbial concerns, guiding property owners through every step of the remediation process. His calm demeanor, technical knowledge, and commitment to health and safety make him a cornerstone of the SERVPRO of Phoenix remediation team.

Local Market & Social Media Specialist

SERVPRO of Metrocenter
Industry Experience: Since 2018 | SERVPRO Since 2018
Focus Areas: Marketing, Community Engagement, Social Media, Events, and Sales Support.

Born and raised in Phoenix, Arizona, Chloe Wolfswinkel represents the next generation of leadership at SERVPRO of Phoenix. Since joining the team in 2018, Chloe has become a driving force behind the franchise’s local visibility and community impact, blending creative strategy with authentic outreach. Chloe specializes in building and managing the SERVPRO brand across social media platforms, coordinating community events, supporting sales efforts, and maintaining key local partnerships.

Her natural connection to the Phoenix market allows her to create marketing campaigns and digital content that resonate with residential and commercial audiences. With a strong pulse on the community and a passion for customer-first storytelling, Chloe is key in expanding SERVPRO’s reputation as the trusted name in restoration across the Valley.

AR / Collections / Insurance Fraud Teams Manager

SERVPRO of Metrocenter
Industry Experience: Since 2010 | SERVPRO Since 2022

Originally from Dallas, Texas, and now rooted in Phoenix, Arizona, Ann Portillo brings over a decade of financial operations and insurance expertise to SERVPRO of Phoenix. As the AR/Collections/Insurance Fraud Teams Manager, Ann is critical in ensuring accountability, transparency, and ethical financial practices across every project.

Ann oversees accounts receivable processes, manages collections clearly and professionally, and leads SERVPRO’s internal insurance fraud prevention team. Her sharp attention to detail, deep knowledge of insurance procedures, and ability to navigate complex billing challenges make her a cornerstone of the office’s financial integrity.

Known for her tenacity, fairness, and strong moral compass, Ann ensures that clients and insurance partners are treated respectfully while protecting the company from loss and liability. Her leadership brings a rare balance of compliance, compassion, and operational efficiency.

Crew Chief – Contents Division

SERVPRO of Metrocenter

Industry Experience: Since 2017 | SERVPRO Since 2020

Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

Originally from Boston, Massachusetts, and now based in Phoenix, Arizona, Sandra Sicari leads SERVPRO of Phoenix’s Contents Division as a dedicated and highly skilled Crew Chief. With a deep understanding of restoration science and compassionate service, Sandra is trusted to manage some of the most sensitive and detail-intensive aspects of every loss.

Certified in Water Damage Restoration (WRT), Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, and Confined Space Operations, Sandra oversees contents inventory, pack-out coordination, cleaning, demo support, and emergency response for both residential and commercial jobs.

Sandra is known for her precision, care, and calm leadership on chaotic job sites. Whether salvaging a client’s personal belongings or leading her crew through a complex contents restoration, she consistently delivers with integrity and professionalism.

Front Desk & Events Specialist

SERVPRO of Metrocenter
Industry Experience: Since 2017 | SERVPRO Since 2020

Focus Areas: Sales & Marketing, Special Events, Dispatch Coordination, Content Management, Cleaning, Emergency Response.

Originally from West Covina, California, and now proudly based in Phoenix, Arizona, Nina Macias is the creative engine behind SERVPRO of Phoenix’s event presence and community outreach. As the Event Specialist, Nina brings energy, strategy, and seamless coordination to every public-facing opportunity—from expos and trade shows to emergency response partnerships.

With a background that spans sales, marketing, dispatch, and content handling, Nina easily bridges front-end branding and back-end support. Her sharp organization and clear communication make her a key figure in managing SERVPRO’s operations in large-scale events. She also steps in during emergency mobilizations when client support is critical.

Known for her vibrant personality, polished execution, and commitment to SERVPRO’s mission, she is a valuable face of the brand. She is always focused on creating connections and elevating the company’s community.

Crew Chief – Biohazard Division

SERVPRO of Metrocenter
Industry Experience: Since 2007 | SERVPRO Since 2017

Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

Originally from Glendora, California, and now based in Phoenix, Arizona, Crystal Reyes is a trusted Crew Chief within SERVPRO of Phoenix’s Biohazard Division. With over 15 years in the restoration industry, Crystal brings a calm, experienced presence to every high-stakes environment she leads.

Certified in Water Damage Restoration (WRT), Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, and Confined Space Entry, Crystal is a field expert in handling sensitive and hazardous cleanup projects. She also manages content tracking, inventory, demo coordination, and on-site emergency response efforts. Crystal is known for her strong leadership, steady focus, and respectful approach in difficult situations. Whether working on trauma scene cleanups or large-scale property damage, she leads with professionalism and purpose, ensuring safety, compliance, and compassionate service every step of the way.

Restoration Technician

SERVPRO of Metrocenter
Industry Experience: Since 2012 | SERVPRO Since 2022

Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

Born and raised in Phoenix, Arizona, George Alvarez is a seasoned Restoration Technician at SERVPRO of Phoenix with over a decade of hands-on field experience. His deep knowledge of emergency mitigation and property restoration makes him a trusted presence on job sites ranging from small residential incidents to large commercial losses.

George is certified in Water Damage Restoration (WRT), Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, and Confined Space Entry. He specializes in demo work, content handling, inventory management, and rapid-response mobilization, bringing focus, discipline, and attention to detail to every task.

Known for his steady demeanor, reliability, and strong work ethic, George is a key asset in delivering SERVPRO’s high service standards when customers need it most.

Field Supervisor, Reconstruction Division

SERVPRO of Metrocenter

Industry Experience: Since 2015 | SERVPRO Since 2022

Focus Areas: Reconstruction, Field Supervision, Project Coordination

Born in Mesa, Arizona, and now living in Phoenix, Jastin Mackey serves as a field supervisor at SERVPRO of Phoenix’s Reconstruction Division. With a solid foundation in structural rebuilds and a reputation for hands-on leadership, Jastin ensures every reconstruction project is completed to SERVPRO’s exacting standards.

From framing and drywall to finish work and client coordination, Jastin oversees field crews, monitors timelines, and ensures quality control on residential and commercial rebuilds. His ability to communicate, solve problems on-site, and keep projects moving makes him a go-to leader on reconstruction jobs.

Known for his reliability, strong work ethic, and eye for detail, Jastin plays a critical role in helping property owners restore structures and peace of mind.

Restoration Technician

SERVPRO of Metrocenter
Industry Experience: Years
Certifications: Bloodborne Pathogens, Confined Space Entry, Forklift Operation, IICRC Odor Control

Based in Phoenix, Arizona, Cameron Garcia is a versatile and safety-certified Restoration Technician at SERVPRO of Phoenix. With a strong foundation in hazard protocols and odor remediation, Cameron is essential in biohazard response, structure cleaning, and job site logistics.

He holds Bloodborne Pathogens, Confined Space Entry, Forklift Operation, and IICRC Odor Control certifications. Cameron brings discipline, technical focus, and a team-first attitude to every assignment, whether assisting on trauma scene cleanups, coordinating deodorization efforts, or managing heavy equipment in high-risk environments.

Known for his attention to detail, safety-first approach, and commitment to quality, Cameron is a reliable force on SERVPRO’s emergency and specialty response crews.

Restoration Technician

SERVPRO of Metrocenter Phoenix
Industry Experience: Since 2023 | SERVPRO Since 2023
Certifications: OSHA 10, Bloodborne Pathogens, WRT, Fire, Mold

Rachel Cross is a trained Restoration Technician at SERVPRO of Phoenix, supporting field teams in emergency response, demo, cleanup, and site safety. She has completed OSHA 10 training along with certifications in bloodborne pathogens.

Rachel plays a key role in maintaining safe and efficient job sites while continuing to build her technical skills in water, fire, and mold restoration. She’s quickly becoming a reliable contributor to SERVPRO’s field operations team.

Restoration Technician

SERVPRO of Metrocenter Phoenix
Certifications: OSHA 10, Bloodborne Pathogens, Confined Space Awareness

Daimen Ortega is a trained and safety-certified Restoration Technician at SERVPRO of Phoenix. He plays a key role in field operations, supporting emergency response, demolition, contents handling, and job site cleanup. With OSHA 10 training and certifications in bloodborne pathogens and confined space awareness, Daimen maintains safety and compliance across all work environments.

Known for his focus, dependability, and team-first mindset, Daimen contributes to SERVPRO’s commitment to fast, professional, and high-quality service on every job.