Meet Our Team

Dave Jones brings more than two decades of hands-on leadership in restoration and reconstruction, operating and partnering in multiple SERVPRO franchises across the region. Throughout his career, he has led large-scale restoration, reconstruction, and disaster recovery efforts; building teams focused on operational discipline, rapid response, and consistent execution. Dave earned his Bachelor of Science in Political Science from Arizona State University and holds multiple IICRC certifications, including Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD), Anti-Microbial Remediation Technician (AMRT), and Commercial Drying Specialist (CDS), along with Lead-Based Paint certification. His technical background and field experience support teams handling complex residential and commercial losses. Under Dave’s leadership, each independently owned and operated SERVPRO franchise emphasizes accountability, technical excellence, and steady, scalable growth while maintaining high standards during property damage emergencies.

Mace Ward is the Chief Operating Officer. He earned his BBA in Business Administration and Management from Oklahoma State University and is currently in his eighth year with the company. Mace is deeply committed to serving customers and takes pride in showing up every day for both his team and the people they help. Raised in Oklahoma, Mace and his family remain closely connected to Rogers County, where they continue to operate their family farm. Outside of work, he organizes the annual Lincoln Ward Memorial Golf Tournament, a cause that’s important to him and his family.

Kyle Alexander serves as Chief Administrative Officer and Vice President of Construction for SERVPRO Team Jones. In his role as CAO, he oversees Accounting, Human Resources, IT, and Administrative Operations across the organization. As Vice President of Construction, he leads Construction Services with a focus on execution excellence, financial discipline, and scalable operational systems. Kyle brings more than 22 years of experience in the construction industry, including 20 years dedicated specifically to insurance restoration. He has been with SERVPRO for 13 years and has played a key leadership role in the organization’s expansion and operational development. He holds a Bachelor of Arts in Criminal Justice from Chapman University (2002). Kyle has extensive experience in both residential and commercial construction and remodel projects and is committed to ensuring projects are completed efficiently, professionally, and to the highest standard.

Gerald Thomas serves as Director of Marketing and Business Development for SERVPRO Team Jones. A graduate of Alcorn State University and a retired US Army Officer, Gerald spent 10 years in the US Army Corps of Engineers managing large-scale construction and reconstruction projects in demanding environments. With more than 20 years of experience in sales leadership and marketing strategy, Gerald brings a disciplined, performance-driven approach to business development. He leads the growth and development of the sales team across the Team Jones franchise group, focusing on strategic partnerships, market expansion, and consistent brand execution. Gerald is actively engaged in the communities and industries the team serves and is involved with AFT-ID and the Building Owners and Managers Association (BOMA).

• Armando Mendoza is the Director of Commercial Large Loss for SERVPRO Team Jones. Armando has 24 years’ experience in fire, water, mold, HVAC cleaning, in residential and commercial projects. Previous roles he has held include Large Loss Coordinator of multiple storm events, Operations Manager of 75+ employee restoration company, and General Manager of 10 million+ a year restoration company.

  Notable projects include:

  • Dupont Plant/Orange, TX-Hurricane Ike Document Recovery over 3000 Documents Boxes and Flood Cleanup
  • Monahan’s Police Department/Monahan, TX-Fire Bomb Cleanup Entire Building
  • IRS-Echelon/Austin, TX-Plane Crash Personal Effects Recovery Over 7000 Documents/Personal Effects
  • United Nations/Manhattan, NY-Tropical Sandy Flood Cleanup Entire Lower Level Structure 450,000 SF
  • Crossroads Mall/Tulsa, OK-Tornado Cleanup Over 75,000 SF
  • Boca Grande Condos/Gasparilla Island-Hurricane Ian 18 Buildings with 185 Units Affected
  • NW OKC VA/Oklahoma City, OK-Broken Pipe over 45k SF Hospital Space
  • Sabey Data Center/Austin, TX-Fire Cleanup of over 150 SF

  His accreditations include IICRC Applied Structural Drying, Texas Mold Contractor, IICRC Carpet Cleaning, NADCA HVAC Cleaning, Fire Recovery, IICRC Odor Removal, IICRC Smoke Removal, Bloodborne Pathogen, OSHSA 30, ICCRA, HIPPA, and Texas HVAC A License. Armando brings passion for customer service and project management and believes the most important job is yours!

Jim Scott serves as the General Manager for SERVPRO Team Jones. He joined SERVPRO in 2017 and has built extensive experience in the restoration industry, leading teams through water, fire, and reconstruction projects with a focus on organization, accountability, and consistent execution. As General Manager, Jim oversees daily operations and supports both field and office teams to ensure projects move efficiently from start to finish. He is committed to serving customers during challenging times and takes pride in developing a strong team culture built on professionalism and reliability.

With over five years of experience at SERVPRO, she has developed a strong understanding of both mitigation and construction. This expertise enables her to effectively manage insurance claims while confidently overseeing daily operations within our Northwest Arkansas franchise. Born and raised in Northwest Arkansas, Jordan is deeply rooted in the community she serves. In her free time, she enjoys spending time with her family and supporting them in their activities.

Jerry Stover serves as the Construction Manager for SERVPRO Team Jones of Northwest Arkansas, bringing more than 20 years of experience across residential and commercial construction, remodeling, and restoration. He built his career from the ground up, starting in the trades as a trim carpenter, iron worker, and asphalt foreman, which gives him a practical, hands-on understanding of projects at every level. Known for his approachable leadership style and steady presence on the job, Jerry leads with a strong focus on quality craftsmanship, accountability, and client trust. He and his team are committed to delivering consistent results while building long-term relationships with both clients and crews.

Steven Ward serves as a Mitigation Estimator for SERVPRO Team Jones. In this role, he works closely with homeowners, insurance carriers, and field crews to assess damage and develop clear, accurate scopes of work for water, fire, and other property losses. Steven focuses on thorough documentation and precise estimating to ensure projects are properly outlined from the start. His attention to detail and understanding of mitigation processes help streamline communication between the field and the office, supporting efficient project execution and timely claim resolution.

Lauren Heuseveldt serves as Accounting Supervisor, overseeing financial operations and ensuring accuracy across reporting, billing, and internal controls. She works closely with both office and production teams to maintain clear financial visibility on projects and support timely, compliant job costing. Lauren plays a key role in streamlining accounting workflows, improving process efficiency, and maintaining financial accountability across the organization. Her attention to detail and structured approach help ensure the business operates with transparency and consistency.